I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Toon meer
Bedrijf heeft geantwoord
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I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Toon meer
Bedrijf heeft geantwoord
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Toon meer
Bedrijf heeft geantwoord
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Contactgegevens
1st Floor, 221 W George St, G2 2ND, Glasgow, Verenigd Koninkrijk
- www.safedepositsscotland.com
4,9
Uitstekend
1K reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Sheeren - Customer Service
I had issues accessing my deposit and Sheeren was extremely helpful and was very efficient. They were able to help identify what steps I needed to take and was very quick with replying allowing me to verify and access my deposit quicker. Thanks so much!
17 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear that Shereen was able to help you solve the issues accessing your deposit, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Quick and helpful
Shereen was very quick in response and sorted out issue very in a very timely manner.
As a letting agent we always find safe deposits response and very pleasant to deal with.
17 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Alistair,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the quick and helpful customer service you received from Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I think the staff answering emails & the service for deposits are excellent
Initially I struggled to access my account. I found thier email contact & requested help. Billy Robertson & Jodi Majury were both quick to respond to my emails & after vetting me told me my username was another email address. I gave that address but needed it changed. They did that quickly too & gave clear instructions on how to request my previous deposit back & the process afterwards. The site itself also gave very clear info about the process & prompted for info required. I think its an excellent service. I really appreciate it.
17 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Sonia,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received from both Billy and Jodie. We have shared your kind feedback with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
I spoke with Zubair Javid a Customer…
I spoke with Zubair Javid a Customer Service Advisor at safe deposit Scotland. He was very friendly and helpful. Explained everything clearly and helped talk through the process
17 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Graeme,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly and helpful experience you had with Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had a great experience talking to…
I had a great experience talking to Zubair Javid helping to access my deposit request.
16 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Oluwatomisin,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great experience you received from Zubair and have passed your feedback on to them as well as our wider team.
Kind regards,
SafeDeposits Scotland
Great service
it is great to have a telephone number to call for help and speak to an actual person who is willing and able to assist with issues
15 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mrs G,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Clear communication
The communication with the company, specifically from Shereen, was very clear, concise and helpful in regards to my query, thank you
12 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Margaret,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service and clear communication you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great service
Lovely, helpful lassie.
Quick to answer call and questions.
Thank you x
11 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Sammie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Sharon was very friendly and explained…
Sharon was very friendly and explained everything to me in detail and even helped me to log in and filling in the form.
11 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Barbara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fast and helpful support you received and have passed this on to our team.
Kind regards,
SafeDeposits Scotland
Great service
I found the website difficult to navigate so thought it would be easier to call. I spoke to the Zee who could not have been more helpful! Dealt with my request promptly. Very happy. Thank you
10 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ciara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
What a lovely and helpful person Sharon…
What a lovely and helpful person Sharon was. She was delightful and answered all my questions and made everything easy for me.
10 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Edward,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you experienced with Sharon, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Safe deposits Scotland
I spoke with Shereen, she was very friendly and helpful. My account enquiry was dealt with immediately and she waited on the phone until everything was completed. Great customer service.
9 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ellen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from Shereen. We have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
10/10 would deposit again
Sharon responded very quickly and she was very helpful with sorting out my account. She also went above and beyond by getting my deposit back. Thank you!
9 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon, and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had an absolutely great experience…
I had an absolutely great experience with SafeDeposits Scotland customer servie. I spoke with them on the phone over a small log in issue, which was resolved quickly and with great care. they then kindly helped me through all of the following steps to make sure everything was okay and I understood what I needed to do. they were efficient, kind and effective. thanks so much
9 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ophelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great experience you had with a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Spoke to Zubair Javid who was really…
Spoke to Zubair Javid who was really helpful and informative on what we were required to process deposit repayment.
8 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and informative customer service you received from Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeeshan Rafi was the most helpful…
Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mr Gilmour,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service is super helpful…
The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Audrey,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and responsive assistance you received from Shereen and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, everything was made so easy from start to finish.
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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