I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Toon meer
Bedrijf heeft geantwoord
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I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Toon meer
Bedrijf heeft geantwoord
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Toon meer
Bedrijf heeft geantwoord
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Contactgegevens
1st Floor, 221 W George St, G2 2ND, Glasgow, Verenigd Koninkrijk
- www.safedepositsscotland.com
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
Helpful customer service
Have had my deposits held with SDS for about 7 years now and have always had my money returned to me in a timely manner. Had a slight confusion with my latest deposit as I'd had duplicate accounts, phoned them up and Zee managed to get everything sorted within 10 minutes. He was patient on the phone with me and explained everything that was going on, very grateful for his help!
4 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Lucy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Protect tenants against bloodsucking landlords
I take one star off as the process of deposit sispute and timelines isn't as clearly explained as it could have been.
However, thanks to this scheme I was able to get my deposit back! Otherwise, the landlord was a money leech blamiing me for his poor flat maintenance. Old washing machine broke of old age - my fault, poorly installed blinds fell down and broke - my fault, etc. Lickily, he didn't provide sufficient move in or move out reports and his claims towards my deposit were all rejected :)
3 november 2025
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Weronika,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had when it came to reclaiming your deposit, and have shared your feedback with our team.
Kind regards,
SafeDeposits Scotland
Elle provided the best assistance
Elle provided the best assistance
3 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the assistance you received from Elle, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen is very kind and giving me…
Shereen is very kind and giving me helpful suggestions. He also helps me to solve my problem on registeration.
2 juni 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Shereen and have passed your review on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I telephoned and spoke with a very…
I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne
22 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Anna,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and professional customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen Mohammed was super helpful!
Shereen Mohammed was super helpful!
29 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Julia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Dee was really helpful over the phone…
Dee was really helpful over the phone today and stayed on the line until the problem was sorted!
29 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Erin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zee and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was so helpful and kind on the…
Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!
29 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Nicola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and kind customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great Customer Service
Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally
29 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Ryan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Zeeshan and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer experience
I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service
28 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Zeeshan, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
brilliant customer service
Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.
28 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Laurence,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the brilliant customer service you received from Elle, and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zuby was very helpful helping me…
Zuby was very helpful helping me resolve an issue with my account in no time
27 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Cosmo,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zuby and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was so incredibly friendly &…
Shereen was so incredibly friendly & helpful. She fixed everything for me over the phone so quickly. Great customer service!
26 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly friendly and helpful customer service you received from Shereen, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Efficient, Friendly, and Truly Helpful Support from Casey
I received fantastic support from Casey Sutherland. From the start, he was friendly, professional, and very positive, which immediately made the experience pleasant.
He quickly resolved my issue and didn’t just stop there. He took the extra step of ensuring my query was fully processed on the spot, even though after unblocking my account I could technically have done it myself. That level of care and initiative really stood out to me.
The entire experience was efficient, seamless, and genuinely excellent. Casey went above and beyond and delivered some of the best customer service I’ve received.
26 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Claud,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the pleasant experience you had with Casey and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good experience
Liam was super helpful with resetting my password and with my account.
Lovely person.
26 mei 2026
Review zonder uitnodiging
Antwoord van SafeDeposits Scotland
Hello Joan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the help you received from Liam to reset your password and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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