Safetots Reviews 

Safetots provide the best customer experience I’ve come across. I’ve had to baby safe 3 tricky flights of stairs, all with widely different requirements and all I needed to do was send photos, measurements and voila solution presented back to me in my basket.
Never change, never replace with AI. This is great

Excellent customer service. I had an issue with my purchase (my dog is an escape artist) and Nicole was very understanding, accommodating and bent over backwards to find me a suitable solution. Would not hesitate to recommend.

Good customer service from Nicola Macdonald

I needed help knowing what to buy as I wanted a specific size playpen. Nicola Macdonald, from customer service on Safetots' WhatsApp was very helpful. She answered all my queries quickly and politely. She even produced a shopping basket for me. All I had to do was to click on a link and everything I wanted was on the basket already. The delivery was very quick. The quality of the pen is great and it is very easy to put together. I highly recommend Safetots.

Very helpful and better outcome that expected by having a replacement parts availability

Great customer service with quick and helpful responses via WhatsApp. They are always available to assist with any questions about your order, providing a personal touch that makes shopping with them feel reassuring and enjoyable.

A £10 refund charge when simply trying to re-order the same gates in a different size (...which given the need for a perfect fit for child's safety?) feels incredibly unreasonable. Whilst I understand small business try to maintain costs, customer loyalty/retention should be factored in too as I'm now scared to re-order incase any sort of ill-fit again. Bad experience.

Super easy customer service on WhatsApp. Replacement part confirmed in minutes. Very helpful indeed for busy parents. Thank you.

Excellent quality product and arrived in good time. Thanks

Excellent customer service, easy to deal with, great website and choice of product and loving the product so far. We even had them message us to check that we had received our item which was a nice touch. Thanks so much! Will buy again from this company and recommend to friends.

Customer assistant Nicola was amazingly helpful. She arranged next day delivery of correct item, making sure it was checked before leaving the warehouse. She also arranged collection of the incorrect item at a time convenient to me. She was pleasant, friendly and professional throughout. I could not be more satisfied with her management of my complaint and am very grateful to her.

I've bought 3 gates for my dogs, there all well built, & I'd recommend Safetots, very quick delivery to

Amazing quality product and even better customer experience.
We ordered a wooden baby gate and it looked absolutely amazing. It was great solid quality wood, easy to put in and no-nail fitting.
When we needed to get in touch with customer service about the latch, Morgan was helpful, kind, and provided a solution so quickly. It was such a pleasure to deal with and we would definitely recommend Safetots as a product and customer service.
Thank you so much! We appreciate you.

I would like to express my gratitude to the team at safetots. The online help when making my purchase was brilliant it was quick and efficient. I would definitely recommend there company. The safety gate I bought a couple of years ago is still working well but I needed to extend the gate the team where able to match my product and send a link to purchase extensions which I have done just awaiting delivery.

I accidentally ordered a gate that was the wrong size after I measured incorrectly and I wasn’t sure why it wasn’t fitting so I phoned up and wasn’t waiting long before someone answered. James was extremely helpful explaining to me I had made a mistake and helped me find a different one that will fit the space. Being able to phone and speak to someone directly for any issues or questions is fantastic and also very quick replies through WhatsApp. I ordered a new one after the help and it was dispatched in less than an hour after I placed the order.
Overall very quick with delivery and excellent customer service I definitely recommend

Customer service brilliant, couldn’t have been more helpful to make sure we got the right parts to fit our fire place. Thank you ⭐️

The Safetots Top Of Stairs Wooden Safety Gate I bought was delivered promptly, and when installed, I was really impressed with the safety because it was strong wood construction, which could be screwed to the wall, child-proof latching, with no trip hazard bottom bar that other gates have. Very good quality and value, thank you

Do not order from this company they have been shocking from start to finish, I ordered 2 baby gates to stop my child going up and down the stairs (so very important) I was told 1-2 delivery it’s been 8 days I’ve still not received and they’re saying the courier can’t find my address. But I have things delivered here all the time by 10s of different companies. Terrible service don’t waste you time.

For product quality and customer service, absolutely a deserving 5 Stars. Flexible options available with the room dividers and gates, and they seem sturdy and easy to assemble. One pack arrived with incorrect pieces, but this was sorted easily via customer services. Some courier issues in picking up the incorrect pieces did cause some frustration, but Morgan at SafeTots was so helpful and sorted an alternative. Would thoroughly recommend.

Customer service supplied incorrect advice in advance of purchase which meant the product would not fit. Upon contacting them following delivery, they were unhelpful and refused to accept responsibility. Seemed to talk rubbish to mask over what they had done wrong or they were simply not very bright.