samsungcareplus.com Reviews 

Won't honor lodge claim. Email trail below.
I have message you. Below is the latest email trail in this disgusting mess. Samsung CARE PLUS.
A rather ironic name.
Maybe should be called SAMSUNG CARE NOT!!!

Support
Thank you for your reply,
I could not progress as your website would not work for me.
The claim I lodged had stated I needed to enact the plan as my screen was cracked.
This was lodged om the 10th August, Before the plan expired.

As stated in email sent to you including photo evidence.
I can also send you a copy of 20 one-time passcode emails sent to from you when I continually tried to login to finish anything that was not finished. Would this help? Where would you like these sent?

“I have been trying to complete a claim which was lodged on the 10 August Claim is 500270606. I am in Australia. I spoke to CarePlus 1300 362 603 on the 25th August at 9:49am on the 25 August Australian Eastern daylight time. I spoke Emanuel. He told me my subscription had run out., Even though I had lodged the claim as above and have not been able to get your website working properly for me again. He was going to escalate it to the back-office team. I had not heard back to I rang again today on the 2nd of September. I was told the same thing and that it was not escalated last time. and he has escalated it and it will take up to 10 days to respond. I am not sure this is the best way to handle long term customers. Shame on you Samsung.”

This is not SAMSUNG CARE!!!!!!!!

Please reply to this email.

If the extra evidence will help?

If not, please give me all details I will nee to give to ACCC to lodge the claim.
Please include a copy of all emails and attachments I sent you on this matter for the ACCC.

From: s****@sam****careplus.com.au
Sent: Tuesday, September 3, 2024 12:49 PM
To: ******@***c.com.au
Subject: Your Samsung Care+ Complaint Update: WCN-214409 / AUS23B0456223469

Hi Mark,

Thanks for reaching out.

We have reviewed your complaint WCN- 214409, regarding raising a new service request.

Investigation:
Subscription Number: AUS23B0456223469
Service Request: 500270606
Device Details: Samsung GXYS23U5G512GRN
IMEI: 351868495178738
Subscription Start Date: 21/02/2023
Subscription End Date: 21/08/2024

Resolution:
Thank you for your patience while we investigated this matter further.

We can confirm that on 10/08/2024, you initiated a Mobile Refresh request for your device. Unfortunately, as this request was not progressed, it has now been canceled. Additionally, we acknowledge that your subscription ended on 21/08/2024, and understand that you have been attempting to raise another service request. Regrettably, as your subscription has now terminated, you are no longer eligible to process any further requests. We apologize for any inconvenience this may have caused and understand if this is not the outcome you were expecting.

If you are not satisfied with this resolution or believe there has been a misunderstanding regarding your consumer rights, we encourage you to escalate your concerns to the Australian Competition and Consumer Commission (ACCC) or Fair Trading for further assistance. Please know that we are committed to providing the highest standards of customer service and will fully cooperate with any external agencies to ensure your concerns are resolved to your satisfaction.

Kind regards,
The Samsung Care+ Team

I bought a new s23 ultra from Best buy where I had geek squad protection previously with no issues. The sales team member informed me that Samsung and best buy had changed policy and suggested I try Samsung care +. Biggest Mistake Ever!! After downloading the care + app and spending hours to upload photos of brand new phone the app wouldn't accept I paid the premium left a review and contacted the company to try getting the issue resolved. After a month they refunded the premium and I was after the time frame to add geek squad or other protection plans. After a couple months the phone screen started to get green lines and I was instructed to take it to batteriesplus for diagnostics test. I later received and email stating they had broke the screen off the phone and were unable to repair it but said the computers showed I had coverage for a replacement. I told them about the app issue but called care + hoping for aresolution only to be accused of telling lies and making false claims which after years of being s loyal Samsung customer was so insulting I have a Motorola phone snd refuse to ever buy anything Samsung. I have been struggling with health issues and currently trying to get disability and know the phone still has value so after some time decided I would try to get the phone repaired to sell for much needee funds. If I log onto samsung.com to schedule a repair for most devices I only have the option to file a claim for this phone. I used the chat feature since I didn't have the option to get the repair on the site and explained the issue with a representative in another department whom assured me to contact care + to have the situation resolved. After be harassed and insulted yet again by care + representative I was at fault for not being able to get the defective app requiring pictures that would not upload and they had refunded the premium and nothing could be done to help repair the phone. I then contacted Samsung with the chat feature and after hours received a ticket for mail in repairs with a $336 upfront cost to repair the phone. After the ordeal I am stuck debating whether to try pay for the repair and try to make a few dollars if possible selling the phone or just throwing the phone away and accepting the fact a company the size of Samsung could have such horrendous customer service and disrespect for those who could have been lifetime loyal customers.

I would not purchase Samsung Care plus again.
No local repair options or at home repair options. Several days for them to approve the claim then they approved it for a drop off service. I had to then wait several days for them to change it.
I'm a week since collection and have no idea what's happening with my repair or when to expect it back.

The worst customer service you can met. Not worth paying them a penny. 100% not recommended
STAY AWAY

They don't know they're own terms and conditions.

Very bad service it's been four days since I lost my phone and I filed a claim and still did not receive my replacement phone. They were supposed to send me same day a replacement but that option was not available.I click the next day option, still waiting they take one day to review one day to process one day to accept the claim and now over twenty four hours they didn't provide me the tracking number yet. I emailed them five times with no reply. Customer service is so bad I am not happy apple is thousand times better then this. Samsung phone More expensive and they don't have any store anywhere Apple store are everywhere just go to the store and they solve the issue right away no more Samsung.

Would be Zero if that was an option.
Customer service is an absolute disgrace.
I have never been spoken to like that in my life before and they have now lost alot of business as i am taking all of my policies elsewhere
AVOID!!!!!

As much as I love my Note 20 Ultra and then my fold series, the customer service with Care+ is absolutely terrible.. imagine the worst service ever.... And multiply by 10x.

I have been over 2 weeks just trying to open a claim. Making me think about going back to iPhone!!

Je me suis fais volé le télephone sumsung s 23 ultra, assuré chez Care plus .
Je trouve plus de problèmes chez l'assueure que le vole lui máme.
Beaucoup d'emails de réclamations en vain !!!.
Attention! Vous ne trouvez pas d'aide

From beginning samsung UK
My phone is broker send phone for replacment and after week i received same phone with letter your phone is on black list
Black listed phone year ago which was stolen and this people didn't even update on the system new imei phone with I received from Samsung
Pay fees and is over 2 weeks im without handset
I do never any more on my life by any insurance with samsung crappie services
Yesterday I've been told they updated replacment phone imei on their system some one will contacted with you tommorow today no email no one even bothered to contacted with me .the funny think is on the back of the phone with I was send them was different imei and handset was replacement by samsung engineer from Samsung just didn't bother put sim card screen is broken and he's send letter phone is working but is black listed
Change people with working for you samsung

Very disappointed!!!! Last month our refrigerator leaked water from inside all over our hardwood floors line a water fall pouring out of the refrigerator. Had to turn the water off to it. A technician came out and serviced it and said it was fixed but it did it shortly after. For 3 weeks I have been trying to contact them to send someone out again but no one is helping. I put several repair tickets in including 5 today and got no response They said there was a 90 day warranty on repair service but no one is contacting me. Help!!!!!

What a waste of time I recommend to all of u don’t buy Samsung care plus it’s totally rubbish service with my experience I have Samsung care plus screen is broken they accept my claim I send it my phone after 10 days all I lost my work and deleted my data from my phone I got phone back without repair and they send me paper that my phone network from motherboard is ok our engineer checked but my phone is black listed then I call customer service no answer after 6 th time I got answer that they are investigating my issue what is going on in repair Center , wow big name but rubbish service .

Would give 0 if I could. My samsung s24 Ultra was stolen i was accused of fraudly claiming. upon being asked to send proof to show somehow that my phone had been stolen i got radio silence with no update. upon chasing my claim i got through to CS that was unable to help. They said they had not received the documents requested but refused to give me a solution to resend it and instead kept flogging me off telling me that the claims team will call me back...bearing in mind my phone was stolen how can you call me! they refused to escalate my account to a complaint and i am still left without a phone due to lack of care, process and humility.

Never again...

most horrable service i got.
shipping takes forever, can't track the status of repairment, rude customer phone call.
It took me 17days to get my phone back. More then half of the month. NEVER use the samsung care +. Now im thinking about moving to apple

Don't care old customers unbelievable,unreal

Samsung care plus is a scam ,customer services are awful they waist alot of time and in store they lie, you will get a new device if you loss or damage your device but they will send you refurbished devices opened box 📦 which is shame and Assurant is the worst company don't get anything from them they will make you sick ,when you claim they will not even reply you back you'll have to chase your claim it was so depressing. Even in samsung store staff is unprofessional they are busy in chitchat with each other and i am very disappointed

AFTER I SPENT A CONSIDERABLE AMOUNT OF TIME TAKING PHOTOS FOR WARRANTY THEY SEND ME A RESPONSE LYING SAYING I DIDNT DISPLAY IMEI. THAT WAS THE VERY FIRST PIC. THEN TELL ME THAT LIE AND INSULT ME FURTHER EXPECT ING I WOULD BELIEVE WHAT I KNIW FOR A FACT WAS A LIE. HIW DARW YOU! NO RESPECT OR REGARD FOR HONEST EFFORRT TO COMPLY WITH ALL THAT NON SENSE, lF YOU REALLY WERE OFFERING A LEGIT WARRANTY YOU WOULD HAVE US BRING IT IN TO A BEST BUY OR AUTORIIZED RETAILER PERIOD!!!
ZERO INTEGRITY NO HONESTY, COMPLETE RIP OFF, THET DONT SUPPORT WHAT THEY ARE SELLING@!!!! And to lie to me as of ill just go for it and do it all over again was even more of an insult! No integrity shown lacking honesty, this us not what I PAID for refund now no thanks! SAMSUNG BE VERY HAPPY IF I DONT SELL MY DEVICES TODAY!!! WHAT TOTAL NONSENSE!
THANK GOD FOR THE WISDOM TO KNOW

Screen broke on a blue s23 ultra. Due to a shortage of parts I was forced to get a replacement. They required a deposite on the new phone and sent me one that was not the color I purchased. Through Samsung Care subs or not you got your name Samsung on it and can't get the parts? I was without my phone for 13 days.

1. Parts not available
2. 13 days w no phone
3. $$$ for replacement phone (deposit)
4. Different phone color
4.Different color phone sent

Canceled don't waste you time be protected from Mayhem (Samsung Care)

Wish I could give less. Trying to get my screen replaced but their response takes days...multiple, & when they do response they ask the same questions I already answered, in the same thread. DON'T WASTE YOUR MONEY