I prefer to visit the shop in Oban but on this occasion that was not possible. The online service was much appreciated as a fall back position but not as a replacement for the shop. Jewellery is one o... Toon meer
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I have bought several pieces of jewellery from Shiptons in the last few years and I think they have an excellent selection of rings, earrings and other pieces. I have had great service when ordering i... Toon meer
Bedrijf heeft geantwoord
Although the items are well made, the delivery really lets Shiptons down. I ordered goods on 31st July and it is now 14th August, yet I haven't even had confirmation that the goods have been dispatc... Toon meer
Bedrijf heeft geantwoord
Shipton's produce some stunning pieces! Prices are very fair and I love buying their products. Delivery is always quite quick too.
Bedrijfsgegevens
Geschreven door het bedrijf
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contactgegevens
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , Verenigd Koninkrijk
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4,3
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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The bracelet was a gift for my daughter…
The bracelet was a gift for my daughter in law and she is delighted with it.
The chain is delicate and sparkly and adjusts well to her wrist.
One star less because it did not arrive swiftly, but I was able to give it to her before her return to Australia
2 oktober 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your review. We’re so pleased your daughter-in-law liked the bracelet and that it reached you in time for her trip back to Australia. We’re sorry the delivery took longer than expected, but we’re glad it worked out and hope she enjoys wearing it.
High Quality Products
Been a customer for some years. Product choice and quality excellent. prices to suit all pockets, pleasant staff and fast delivery. Highly satisfactory
23 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for being such a loyal customer over the years. We really appreciate your lovely feedback on our product range, quality, pricing and service.
Bracelet just as discribed good value…
Bracelet just as discribed good value but took a little longer to arrive.
17 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your review. We’re pleased to hear you found the bracelet good value and just as described. We’re sorry it took a little longer to arrive, and we appreciate your patience.
Not your usual quality of service and product.
Lack of updates on delivery even when I emailed the company I received no reply. The ring is probably on its way back as the stone is slipping around in the setting.
9 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your feedback. We’re very sorry to hear about the lack of communication regarding your delivery and that the ring was not as it should be. This is not the experience we want for our customers. Please do get in touch with our customer care team so we can arrange a replacement or refund as soon as possible.
Every thing i have ordered has been…
Every thing i have ordered has been excellent ,my only disappointment is how long it takes for delivery, last order was 16 days,
15 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
We’re happy to know you’ve been so pleased with your purchases. We’re very sorry to hear that your last order took 16 days to reach you. We know how important it is for faster delivery times, and we are actively working on improving this. We really appreciate your patience and your continued support – it means a lot to us.
Lovely jewellery
I ordered 2 items
They arrived within the 2 weeks safe and sound, and I'm most impressed with the quality if these items
I have bought jewellery from here before and never had any problems
Excellent quality, reasonable price and delivered to your door - what's not to like?!
26 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your lovely review! Glad to hear your items arrived safely and that you’re impressed with the quality. It’s wonderful to have loyal customers that continue to be pleased with both our jewellery and service. Your support really means a lot!
Quality products and helpful service.
Although I had a problem with my choice of jewellry, after contact with Shipton, I was able to go to the Newquay store to exchange for a more suitable product. I was sorted by a lovely lady -Jackie who showed such patience and help. Unfortunately there was a delayed delivery due to being very busy! I would certainly use Shipton again - such quality products.
18 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind words. We’re delighted Jackie in our Newquay store was able to assist you in finding the perfect piece – we’ll be sure to pass on your lovely feedback to her. We’re sorry again for the slight delivery delay during a busy period, but we’re so pleased to hear this hasn’t put you off and that you value the quality of our jewellery.
Brilliant jewellery from Shipton
I have bought many items from Shipton & Co and have always been delighted with them and the service
5 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your continued support. We’re delighted to hear you’ve always been happy with both our jewellery and service. It really means a lot to us.
Ring repaired
Had a ring repaired. Really happy with the service and the work done
6 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for sharing your feedback. We’re so pleased to hear you’re happy with both the service and the repair work carried out on your ring. Your kind words mean a lot.
I have bought jewellery from this…
I have bought jewellery from this company for a number of years and have always been very pleased with the quality and good customer service. My recent purchase was a lovely bracelet, it came as described and well packaged and excellent quality. I would highly recommend Shipton and Co.
18 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your continued support over the years. We’re delighted to hear that your recent bracelet purchase lived up to expectations and that you’ve been consistently pleased with both the quality of our jewellery and our service.
Antwoord van Shipton & Co
Thank you for your kind words. We’re happy with both the service and your jewellery, and we hope you enjoy wearing it!
Items arrived well packaged and in good…
Items arrived well packaged and in good time. Presentation boxes were nice. All items ordered were delivered with the order.
16 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your lovely feedback. We’re so pleased your order arrived promptly and safely, and that you’re happy with the presentation and packaging.
Very efficient.
19 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your review — we’re delighted you found our service efficient and we hope to assist you again soon.
Usually good but usually slow delivery.
Slow delivery. I received a green jewellery box when I ordered pink.
17 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your feedback. We’re very sorry for the delay in delivery and for sending you a different jewellery box colour. We hope the order was accompanied with a letter stating we are out of stock of the pink box and did not want to hold up your order, so a replacement green one was sent, all exactly the same design and size as the pink but we understand the frustration this may have caused. If you do wish to wait for the pink box, please get in touch with customer services on 0121 262 6478 and we will happily arrange it for you.
Don’t order if you want something to arrive for a specific date/occasion
Slow service, lack of customer service response to chase up emails sent. This is probably the third time that I have ordered items over a month ago which are yet to be delivered. Shipton not only charge for delivery but also charge for items at the time of ordering.
21 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
We are very sorry to hear about your experience and the repeated delays you have faced. This is certainly not the level of service we aim to provide, and we sincerely apologise for the frustration caused.
We are currently reviewing our systems and communication so that updates are clearer and delays are reduced.
Thank you for your feedback — it helps us to improve, and we hope to have the opportunity to restore your confidence in us.
I have been buying jewellery from…
I have been buying jewellery from Shipton many years and I have always been delighted with my purchases. The jewellery is top quality and there's always something to buy for all price ranges. They're customer service is excellent and products are well packaged.
2 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you so much for your lovely feedback. We’re happy to hear that your order arrived smoothly and that you’re pleased with your jewellery. We truly appreciate your loyalty :)
Easy to order and quick to despatch…
Easy to order and quick to despatch your item. You need to remember that everything in the brochure has been magnified and when you get the items they are always much smaller!
13 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you very much for your kind review. We always try to add the measurements to avoid any disappointment so we hope it helps. We are glad you are happy with your order :)
Poor Service
The item itself is good but the service is not. When I pay for postage (which many companies do not charge), I expect the order to arrive quickly. How strange then, that items I’d ordered from other places with free postage arrived much quicker! Other companies also do the courtesy of sending emails to say when an item has been dispatched and when to expect delivery. Not so with Shipton’s. The jewellery they sell is lovely but the poor service makes me wonder whether I’ll purchase from them again. One more point, the vouchers they send can only be used in their stores or on phone orders. Since I (and many others) order on line, I’m at a loss to understand this.
16 augustus 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for taking the time to share your feedback. We’re very pleased to hear that you are happy with the jewellery itself, but we are truly sorry that the service surrounding your order did not meet expectations.
We understand how important it is for orders to arrive promptly, especially when postage has been paid for, and we’re reviewing our dispatch processes to improve the service. We also take on board your comments regarding dispatch notifications, and this is something we are working towards providing in the future to keep customers better informed.
Regarding vouchers, we regret any frustration caused. Our loyalty voucher which is the one we believe you are referring to, only go to selected customers and all hold a unique number, therefore they cannot be used online, but we do appreciate how convenient it would be to use them online and will ensure your feedback is passed on.
We value your custom and hope you do continue to support Shipton & Co.
Great customer service and fabulous…
Great customer service and fabulous necklace. So beautiful and just as advertised.
8 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
We’re so pleased to hear that you’ve always found our team helpful and our jewellery to be of great quality and value :)
Happy with the service even happier…
Happy with the service even happier with the goods
12 september 2025
Review zonder uitnodiging
Antwoord van Shipton & Co
Thank you for your kind words – we’re so pleased you’re happy with both our service and jewellery. We look forward to welcoming you again soon!
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