Shoeaholics.com Reviews 

I ordered two pairs of boots from Shoeaholics but only one pair arrived.

I reported the missing pair straight away and provided everything I could to support what had happened, including Ring doorbell footage, the Evri delivery photograph and photographs of the packaging. The parcel appeared far too small to have contained two boot boxes, particularly as the missing pair were full length knee boots. On closer inspection, the packaging also appeared to have been opened and resealed with brown parcel tape.

Despite this, after investigating, Shoeaholics initially told me that both pairs had been picked, packed and dispatched and that their position was that the order had been “correctly packed, dispatched, and delivered.” My claim was rejected, I was told I would receive no refund or replacement, and that the outcome was final.

This was the part I found particularly frustrating. If their warehouse checks showed that both pairs had been packed and dispatched, then surely the next question should have been what happened to the missing pair between their warehouse and my front door. I had paid Shoeaholics for two pairs and received one. I didn’t feel I should be expected to bear the cost of an item that had potentially gone missing while with their chosen courier.

I formally challenged the decision and asked them to explain how they could conclude that both items had actually been delivered, rather than simply establishing that both had left their warehouse.

Following my escalation, I was told that all of the evidence and correspondence had been passed to the relevant team for further review and that I would be contacted with an update once this had been completed.

A few hours later, I received an automated email confirming that the £39 for the missing boots had been refunded.

I’m obviously pleased that Shoeaholics ultimately reconsidered the decision and issued the refund. It was the correct outcome and I appreciate that they were willing to reverse a decision they had previously described as final.

However, I am disappointed that nobody has actually responded to my complaint to explain the change of decision or even acknowledge what happened. After the amount of evidence I was asked to provide, being told my claim had been rejected and then having to formally challenge that decision, I think a personal response and an apology would have been appropriate. Instead, the only confirmation I received was an automated refund email.

Ultimately, the financial issue has now been resolved, but the way it was handled has left a sour taste. I’m glad Shoeaholics eventually reached the right outcome, but I shouldn’t have had to fight this hard to get there. Unfortunately, the experience has completely undermined my confidence in ordering from them, and I won’t be using Shoeaholics again.

Ive used shoeacholics for over 10 years never a fault and excellent items

My parcel wasn't delivered to me, I chased it up for them to tell me it's tough and they wouldn't do anything about it or send out the items or refund, shocking customer service, I have always used this website and I am shocked by the lack of help on the matter, I am now out of pocket.. and will never shop with this website again!!!

Poor service. I received an opened package (which I appreciate wasn't Shoeaholics fault, it was the poor delivery service of Evr) When contacted Evri, they (obviously) said to contact Shoeaholics. Shoeaholics advised me to return whole order - which I instantly did.
Still not received the whole refund, only x3 items instead of x4. For some reason the 4th item has not been scanned in at your warehouse (fulfillment centre) when I returned the whole order x4 items - as advised to do so!!
I keep being told to wait. The communication is absolutely appalling. I have to email/or talk to a robot and having to keep repeating myself, going over the same issue - typing the same query/issue! Then they close my ticket when it is not resolved!! I then have to start again and go over the whole thing before they close the ticket again!!
You take my money and do not refund me. I have to keep chasing you and going over the same thing. Then told to "give you some time" and leave it another few days. I am told "someone from the team will email you!" WHERE IS THAT EMAIL - SURPRISE SURPRISE, STILL NOT RECEIVED!!!
It is disgusting. This is absolutely poor service. And even on here with Trust Pilot, you still are passive and do not help customers - only the happy reviews of course!

Site was easy to navigate, fast delivery. Perfect shoes

Always quick postage and I get my favourite designer shoes at lower prices.

I ordered a bag in the sale that was showing as in stock. I didn’t receive any info for a few days then told it would take longer as the bag was coming from a store. Then a further email to say the order was cancelled. I wasted over a week waiting and still didn’t get the bag in time for the event I needed it for. Disappointed!

EDIT AFTER REPLY: there wasn’t t a note at the checkout page. I called and was advised that the bag was coming from a store so would be delayed, then I got the cancellation email. I wouldn’t be complaining if I knew there was a chance the bag wouldn’t arrive when I placed the order!

Unfortunately I placed an order and to date, I haven’t received it . This company have been completely unhelpful, have done absolutely nothing to assist me and I’m currently left paying for an item I haven’t got
Awful company
Avoid

** UPDATE **
Take no notice of their replies on here . They are to try and show they are ‘helping ‘ you. To date, they refuse to issue a refund as making money is far more important than customer care.

** Update, to clarify , a ticket was raised by the company and then closed down and I was advised simply it is not their problem that the parcel was left and no refund would be issued **

Shocking company DO NOT BUY ANYTHING FROM THEM.
My order was left on my front door step on a busy main road as I was at work, when I returned it was not there & they will not refund or reorder the item. Apparently it’s my fault for not being in. The company is operating illegally & I will be taking them to the small claims court.
Update- after their reply to my review suggesting they would sort the matter out, it turns out that was just to try & make themselves look better, they are in fact still refusing to refund me or replace the item
Words fail me for this shocking company.

Updated
Now been informed that as im choosing to raise it with my bank they will now cease all communication with me . £150 for no parcel and no solution. Very disappointed

Ordered shoes with bag and evri has not delivered my parcel . I was home waiting on delivery tjen i recieved a delivered update amd as proof a photo of delivery drivers foot as a safe place not recognised anywhere on my street or neighbors, i have tried to raise it wlth evri they told me raise with the seller, had someone from shoeaholics message me to tell me how to read delivery instructions so basically £150 down the drain reporting all to my bank i feel like i have been scammmed!!

Good discount. Delivery always on time.

Appauled by the way in which a complaint I had was dealt with.
I purchased a MK ring from Shoeaholics, I had purchased the same ring the week prior for a friend as a gift along with some other MK products - they arrived no problem. However on the delivery of the second ring I ordered, the packaging was in tact, the box was not damaged, however when I opened the ring box it was completely empty. Following a number of emails back and forth Shoeaholics are basically calling me a liar. I requested a full stock check as I DID NOT receive the ring, the box was totally empty. They came back after about the 5th email and said 'The packing records show that the ring was included in the parcel at the time of dispatch, with a recorded parcel weight of 1000g and the item value of £17.10' - but this absolutely cannot be true. Granted it's not an expensive purchase but none the less it was something I really liked and it was not in the box. The packaging was intact, it was actually very well packed - but the ring box was empty - it could not have magically disappeared in transit when the cardboard box it was delivered in was clearly not tampered with. I sent photos of the packaging, label, and empty ring box - yet shoeaholics insist that their warehouse have carried out the correct checks and they are not prepared to offer a refund nor replacement. Surely a stock check would highlight an extra stock item, because IT WAS NOT IN THE BOX. I am bitterly disappointed with the whole situation and the way it was handled. I have purchased goods from Shoeaholics many times over the years, but I will never use them again.

Great products, easy to use website, the only thing that let it down was the delivery, unfortunately delivered by Evri I ordered 2 bags at nearly £300 and they were in a large bag which they dumped on my doorstep , I was in but they didn’t knock anyone could have taken them, was much better when DPD delivered

Love my shoes first class service from shoeahilocs

Excellent quality boots (purchased two Chelsea ones) and prompt postage. Looking forward to wearing both this coming winter season!

Fabulous boots and a swift delivery. I can't wait to wear them in the Autumn. A great company to buy from. X

From the ordering to delivery, the customer service from this company is excellent.

After nine days of waiting for my Shoeaholics order to arrive and despite an email assuring me it was on its way, the order was abruptly cancelled this morning. They took so long to inform me that I have now missed the chance to get the shoes elsewhere. Really not happy!

"hello, unfortunately we have had to cancel one or more of the items in your order 551894197.
This may be due to the item(s) ordered being out of stock or found not to meet our usual high standards upon dispatch."
They should not take orders they cannot fulfil