Sidey Reviews 

The fitting team were excellent clean ,tidy made excellent job 5 star service

Hi there,
I was lucky enough to have 2 windows replaced by sidey recently. Very pleased with the workmen who were very polite and super tidy. I had absolutely nothing to do afterwards. These guy had there own bin!! Best workmen ever.
Thanks lads loving my windows and feeling much warmer.
Regards Susan Handyside.

Had a conservatory built in March 2016 and it has leaked in several places since it was built,I've had them out multiple times and it's fine for a while then start leaking again,I only bought a conservatory from Sidey because one of their directors was my neighbour his name is Richard Hendry, the windows and doors fitted by Sidey have been fine with only some needing adjusted,I have been labelled a nuisance because I've complained about all the leaking, don't go near Sidey.

My housing association had sidey changed all my windows a year ago and still having problems now! Not one window is straight! Everything rolls off the sills. Such a hacked job, they ruined my new washer I got told they would have to take it for weeks before getting it replaced or to take £50 there and then! Nails are sticking out, leaks, silicon stains all over my walls, none of the windows open without catching. Even got told to f*** off by one workman cause I said they had got silicone everywhere but on the actual window sill and I wanted it cleaned and done properly. They even broke my garden fence by leaning all the lanes against it! Can feel draughts in each room by the windows, was told dinny be stupid by the head guy to then be told oh yeah I can feel it too. Worst worst experience ever! Glad I wasn’t financially responsible for this job because I’d be asking for it all back plus extra! Avoid at any costs! Thankfully getting a great company to sort out Sideys work

Sadly we made the mistake of using Sidey, but never again! How things have changed in the last 8 years!
After much deliberation we ordered a new back and front door in composite, thinking these would be of same quality as previous conservatory and patio doors.
And at almost £2000 each we thought with the 10 year insurance backed warranty these would be beautiful, quality doors.
However 10 months since they were first fitted it is just problem after problem.
We've had one replacement front door because of damage caused by an engineer removing unacceptable panes of glass that the original door was installed with.
Sadly the glass panels in the second door were no better, so after 8 panes of glass and umpteen new pieces of hardware to replace faulty products, and a plastic surgeon having to touch up the doors and surrounds after said door and glass being replaced, we now have a bulging area appearing in the door between where the panes were removed and replaced last time.
We're at our wits end with this experience and wouldnt want anyone else to go through this.
Its all very good and well having a fabulous 10 year warranty, but you expect a product installed that you could be pleased with, and proud of.
Instead of doors and surrounds that are like a patchwork quilt.
The engineers don't bother as they are just given the jobs to do, and move onto the next.
We asked an engineer what would happen if we asked him not to fit one lot of faulty glass, but we were told he would be asked why he had not completed the job!
Unfortunately, or more surprisingly, we have discovered that a company like Sidey do not have a complaints department! Not even a customer service department! Therefore we are stuck between a rock and a hard place.
If it had been a car we'd bought, or a smaller item, we'd have been straight back to where we'd bought it and demanded a refund.
Sadly being a fixture this is not possible and we're at the mercy of Sidey.
If we could rate them any less than one star we would.
Never again.....

Avoid at all costs

Yet again Paul kirkwood from Sidey lies couldn't lay straight in bed if he tried over week I have given sidey to reply with no reply from them am I surprised nope repairs still not done from October last year
Flooring damaged that they have not replaced or offered to pay for photographic proof magically disappears lucky I have a copy of proof.

Would highly recommend that nobody uses this company as they are bunch of cowboys

Hit and Run Scum

Had our parked van hit at speed by this clown show, Sidey van driver sped off leaving my wing mirror in pieces all over Crieff high street.

Great service from start to finish - would recommend to anyone

Fantastic company,workmen good and friendly guys,job completed ahead of time,clean up after all work,inspector checking work constantly and aftercare great,honestly can't fault workmen start to finish,inspectors or the quality of work,highly recommend.

They don't show up. My mum was due to have full house fitted today. Appointment booked by Sidey after being pushed back a couple of times (which was fine as advance notice given). Mum took down blinds yesterday and moved furniture only for them not to turn up at 8am. Called office and after over an hour was told they all have COVID. No communication from them my mum had to do all the chasing. Really poor. She didn't take a shift today to accommodate Sidey so has missed earnings now.

Moved into a new build that used Sidey for external doors and windows. 6 months on and multiple visits from their workmen and we are still experiencing the same issues: draughty doors and windows, poorly installed and scratched.
The workmen they sent have no clue what they are doing. The bifold in our bedroom has been draughty since we moved in and has been attempted to be fixed at least 4 times now with no improvements. The wind is literally howling through the holes in the seals. Every window had at least one faulty installed trickle vent, a hinge needed replaced, front and back door had issues.
It is a very tiring process to try and get this company to rectify any of the issues arising from their faulty installation. I don’t think we will ever have a draught free house.

Great job, new front door fitted yesterday by Dean and Matthew. Very tidy work, cleaned up after themselves. The door looks fantastic, just a minor issue with some ceiling plaster.
Cannnot fault the quality, I would definitely recommend.
Contract number:121420

Complete unprofessional sub standard workmanship and incompetent contracted painter also avoid or prepare for your home to be ruined and safety at risk also no admission of faults or apologies whatsoever

Great doors. Guys very professional and cleaned up their mess.

Got windows and doors done today by sidey. Come back at 3 and their gone and left a total shambles. Nearly every window area inside and outside had damage. Damage inside included massive holes in walls. Called the customer line and girl tells me they will be out in 2 weeks to plaster... Plaster wallpaper that's been ripped. Liaison guy who said hel come and check our house after chapping other doors in street didn't turn up. Probably knew issues the installation team left. Absolute cowboys

We are renewing our windows as and when we can afford them. So far we have purchased seven windows. Each window has had slight damage to them which I ignored, due to the inconvenience this would impose. I have just received two windows at a cost of nearly £1600 there were three aspects to the windows that I was unhappy with. Yet again there was damage, one with a gouge out of the grey side. One damage to white side and a window packer jammed in the seal. Driver did suggest pen or return. I refused return as it took nearly two months to get these. I later emailed with photos. Reply came back stating driver said pen would do the job, or I could return. The issue I have is not the product, it is that the appreciation of customer expectation is not really understood. I feel my custom is undervalued and a strong take it or leave it attitude by the company. This is not the workers responsibility it is senior management. Ignore at your peril.

I have recently had Sidey replace an existing lean-to/conservatory at my property.Initially there was constant lack of communication from management which kept me in the dark for long periods...not returning calls etc...eventually when work started there was the wrong shade of glass on one of the panels....replaced 4 times..ALL WRONG!!!...Eventually had the 4 panels replaced....over the course of this year I have not been able to carry out internal works due to them needing to erect scaffolding...which has a knock on effect with my completion certificate...I asked for compensation...forget it!!!!.....joiners carrying out the work are good but customer awareness by management very poor...I have scored them two only because of men who carried out the work...not because of management and after service care...think a customer orientation course is required. If I had my time again I would NOT use them &Certainly would NOT RECOMMEND them ....in fact everyone i tell is appalled and horrified that this type of thing us allowed to go on

i live in a 60 year old council house and stirling council gave the window renewal contract to sidey as our double glazing was old ,draughty and you could hear conversation from the street with all windows closed. i was nervous about getting all new windows and back door due to recently redecorating and having new laminate floors ,doors frames and skirtings. i shouldnt have worried as the whole two bed house with 8 windows and back door was complete in a day and no damage to wallpaper etc. absolutley amazing workmen, who worked very hard and constantly cleaned after themseves. i cant rate this company highly enough they have done a brilliant job and the new windows are great, can no longer hear street sounds and no more draughts. so impressed, a great big thank you for all your hard work.