Smith & Byford Reviews 

Excellent service very quick professional response

Punctual, professional carried the replacement part that was needed so no 2nd visit required.
Never had an issue with Smith and Byford , the same can’t be said for other contractors used by L B Southwark

Would recommend smith and byford

Absolutely disgusting day seven with no water and no hot water apparently knocked five times yet no one heard unhelpful on the phone awful customer service avoid this company

The man that did the work was very good he show us who he was did what he had to and and also look at my boiler and sorted out a lose nut he did a great job and put my mind at rest thanku

It was the extractor fan in the kitchen , it’s working ok now , engineer came and fixed it ! Very quickly ..it’s only they could not specify accurate time to attend .

I had excellent service with the operative that came to my property yesterday. He was very kind and pleasant and polite.over and done with in less than 10 minutes.

Thank you for this service that you have provided for us it was quick Swifty and efficient. Came on time and did the job brilliantly.

No problems, fast and efficient

Easy to book. The engineer was on time,very friendly, and very efficient. Happy with the service

Gas engineer turned up within the allotted time window. Was polite and helpful.

Had a gas safety check & I must say the young gentleman Isac that came was extremely good polite & I would highly recommend Smith and byford they are an excellent company

The company is full of liars that prey on disabled customers and only do the job properly if they're being supervised by the local authority. They repeatedly make claims that they attempted to complete an appointment without actually turning up until I got a video doorbell installed. Every visit they leave something damaged behind and they claim I haven't communicated with them so I've taken to recording every contact I have with them as evidence of when I have communicated with them. I'd understand if I was a paying customer, but if I was a paying customer I surely would not be using them. If I hadn't been made redundant I would be pleading with my local authority to use the previous gas and boiler servicing company who fully understood and accommodated my needs instead of traumatising me so severely that every contact with them puts me on the verge of having a panic attack (and actually has on two occasions). Do NOT recommend them for anything and will be actively encouraging other residents to tank their ratings online now because how this company is rated above 3 stars absolute boggles my mind.

I am totally disgusted by the Boiler Inspection engineers and their administration. As a caregiver we have a strict timeline to work to. As a disabled young adult with protected characteristics, an appointment was given with the legal expectation of reasonable adjustments to the appointment. But even with a clear understanding agreed by both the company and the client’s council ( who I was told was the client) the home tenant’s needs and rights was disregarded. The Tenant who I care for made three phone calls to ensure her appointment was adhered to, with regard to my next appointment where client had to attend hospital. Despite everything, the engineer turned up after the appointed time insisting to gain access to the property. This was post my client’s telephone can and email advising them that she would have to rebooked.
I called the office later as her caregiver and was advised the wrong time, they did not acknowledge my client’s calls or email advising them that the appointment would have to be rescheduled. They denied the client ever communicating with them.

The Disability Discrimination Act (DDA) was introduced to protect the rights of disabled individuals, including those with physical disabilities, mental impairments, or visual impairments. However, in England, Wales, and Scotland, the Equality Act 2010 replaced the DDA, bringing together and strengthening protections against discrimination.

Clearly training and an apology including rebooking the client’s appointment need a to be made by this company and the (client/council SE145NJ ) serving this vulnerable client.
United Kingdom

I was really impressed with the exceptional customer service provided by Miriam at Smith and Byford over the phone.She was very polite,professional and even went beyond to contact the Gas Engineer Stuart if he was still coming over to my property. Stuart the Gas Engineer was very professional too and he gave me a courtesy call before his arrival at my property.

Phil come out yesterday very polite talk me through it

Engineer arrived within planned window, work carried out swiftly, no inconvenience and no mess, very happy customer 😄

Staff are always pleasant, well trained and work quietly and effectively to either make a repair or carry out annual safety check.

They always carry and show ID and have clearly marked vans and company logo.

Have always had Smith and Byford looking after my boiler .recently put in a comby boiler and hid it away in my airing cupboard and fitted the shelves back for me .have alway done a great job and are professional and polite 👍