Had great service from Sosoftbeds.co.uk Easy to order exactly what we needed - we designed our own deep base ottoman double bed with anti slip top, without a mattress or headboard. The bed... Toon meer
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I’m so glad I trusted the positive reviews and went with SoSoft Beds. Adam was exceptional—friendly, highly knowledgeable, extremely patient, and went above and beyond to help me with everything from... Toon meer
An outstanding choice of beds. Extremely accommodating to individual needs, I was able to talk to Adam on the phone several times during the whole process, I did chase him up about delivery but he got... Toon meer
Ordered a base over 2 weeks ago ! No reply to email requesting update! And get sent a email asking for a review , to which i replied stating cant review if I haven't received it! I want an update or w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort. Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation. Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style. Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor. Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.
Our Commitment to Exceptional Comfort and Quality
Geschreven door het bedrijf
- Our Promise To You: Unmatched Comfort, Quality, and Style
- At Sosoftbeds.co.uk, we promise to deliver the finest custom beds, designed for ultimate comfort and style. With over 100 fabrics to choose from, our luxury Ottoman and adjustable beds are crafted to suit your unique taste and provide long-lasting comfort. We’re committed to offering exceptional quality, personalized service, and on-time delivery, ensuring your perfect bed is just a click away. Your satisfaction is our priority – from the first selection to the final delivery, we promise an experience that exceeds expectations.
- Our Promise to Deliver Unrivaled Comfort and Luxury
- We promise to deliver the highest quality, custom-designed beds that combine comfort, style, and durability, with personalized service every step of the way.
Contactgegevens
144 Bradford Road,, WF13 2HA, Dewsbury, Verenigd Koninkrijk
- 01924465009
- info@sosoftbeds.co.uk
- www.sosoftbeds.co.uk
4,4
Uitstekend
300 reviews
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Met delivery target, and good quality!
Ordered 2 custom ottoman beds online - they arrived after 14 days, and were great quality! We requested assembly on site, and the guys delivering were great, called ahead on the day to let me know when they were arriving and assembled both. Really happy overall, would definitely recommend
18 september 2025
Antwoord van Sosoftbeds
Hi Avani,
Thank you so much for taking the time to leave this lovely review! We're really glad to hear your custom ottoman beds arrived on time and lived up to your expectations in terms of quality.
It’s also great to know the delivery and assembly team took good care of you — we’ll be sure to pass your kind words on to them. Knowing you're happy with both the products and the service truly means a lot to us.
Thanks again for recommending us — we appreciate your support!
– Adam (SoSoftBeds Team)
Thank you for the amazing bed
Thank you for the amazing bed, bed frame, and customer service!!
18 september 2025
Antwoord van Sosoftbeds
Hi Jenny,
Thank you so much for your lovely review! We're really happy to hear that you’re loving your new bed and frame — and it’s great to know our team could make the experience a positive one for you.
It truly means a lot to us when customers take the time to share kind words like this. If you ever need anything or have any questions down the road, we’re always here to help.
Wishing you many comfy nights ahead!
– Adam (SoSoftBeds Team)
I ordered a custom ottoman
I ordered a custom ottoman, slightly higher than the average. The product is great and came in perfect condition. I took a star off as from ordering to delivery there wasn't any communication but once the bed was ready for delivery the guys were great and came on time.
18 september 2025
Antwoord van Sosoftbeds
Thank you for your wonderful feedback! We're so glad to hear that you’re happy with your custom ottoman and that it arrived in perfect condition.
We truly appreciate your honest input regarding the communication during the order and delivery process. We’re always striving to improve and will take your feedback into account to ensure our customers stay better informed throughout the entire process.
It’s great to hear that once the bed was ready, the delivery team was on point! We’ll continue working on providing a smoother overall experience. If you need anything else, please don't hesitate to reach out.
Thanks again for choosing us, and we hope you enjoy your new ottoman!
Kind Regards,
-Adam
Great bed well made
Great bed well made, and we really like the fact that we could get more powerful lifting systems.
It just needs some instructions so we know all the parts in there. We nearly didn't find the headboard bolts.
10 september 2025
Antwoord van Sosoftbeds
Hi Nigel,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you’re enjoying your new bed and the more powerful lifting system.
We really appreciate your constructive feedback regarding the instructions. We understand how important it is to have everything clearly laid out, and we’ll certainly look into making the assembly guide even more comprehensive to help our customers find all the parts with ease.
If you have any further questions or need assistance, don’t hesitate to reach out – we're always here to help!
Thanks again for choosing us, and we hope you continue to enjoy your new bed!
Kind Regards,
-Adam
Customer service & delivery needs…
Customer service & delivery needs improving. I requested a specific delivery date as you are allowed to when ordering. Then got a text msg saying bed will be earlier than I had requested, I reminded them of the actual date I requested due to being on holiday. On the date I actually requested no-one turned up, I had to call to then find out my delivery date had been changed to the weekend. 1 person told me saturday another told me sunday, actual delivery date wasnt confirm until the night before.
However, delivery guys were really good, they put the ved together quickly and the bed works great.
It's been over a week and the strong smell of plastic still hasnt gone from the mattrees yet, even though I aired it for 2 days with the windows open over night before sleeping on it.
18 september 2025
Antwoord van Sosoftbeds
Dear Dee,
Thank you for taking the time to leave your feedback, and we're truly sorry to hear about the challenges you experienced with your delivery. We understand how important it is to have everything arrive as expected, especially when you’ve made specific arrangements due to your holiday.
I sincerely apologize for the confusion around the delivery dates. I’ve checked into the situation, and I can see how frustrating it must have been to receive conflicting information. We always strive to make things as smooth as possible, so it’s disappointing to hear we missed the mark on this occasion. I do want to assure you that this issue is being looked into to prevent similar problems in the future.
Regarding the smell from the mattress, we truly appreciate your patience. It can sometimes take a little longer for the materials to air out completely, especially with new items. If the smell persists, we'd be more than happy to assist you further in resolving this matter.
I also tried reaching out by phone to discuss how we can make things right. If you could kindly give us a call back at your earliest convenience, we’d love to assist you personally and ensure you’re fully satisfied.
Once again, thank you for your valuable feedback. We're so glad to hear you’re happy with the bed itself, and we hope to make the rest of your experience just as positive!
Kind regards,
-Adam
Antwoord van Sosoftbeds
Thank you, Jean! We’re so pleased you love your new King Size side-opening Ottoman bed in Coniston Spice Velvet Ivory. Knowing it’s been such a great fit for you means the world to us. Wishing you lots of comfort and storage convenience for years ahead! 🛏✨
Antwoord van Sosoftbeds
Thank you, Regis! 🌟 We’re so pleased to hear you’re happy with your Small Double Ottoman bed base in Ascot Weave Charcoal Grey. It’s great to know you found it solidly built and well finished. We really appreciate your feedback! 🛏✨
Completely satisfied
The delivery arrived on time and the two guys carefully lifted the components into the bedroom, being careful to remove their shoes without prompting.
When I came round to fitting everything together, there weren't any instructions, but it was all pretty straightforward and I had everything assembled in under 30 minutes.
The bed itself is excellent. It is very sturdy and well made and I would definitely look at SoSoftBeds whenever I need a new bed. I can heartily recommend them
12 september 2025
Antwoord van Sosoftbeds
Thank you so much, Christopher! 🌟 We’re delighted to hear you enjoyed the Design Your Own Bed experience and that it allowed you to create exactly what you wanted. While it can take a little extra time for a fully customised order, we’re so pleased you feel it was worth the wait. Enjoy your new King Size Ottoman bed in Tweed Herringbone Charcoal — a fantastic choice! 🛏✨
Great bed and service overall
Great bed and service overall, would recommend 10 of 10
1 september 2025
Review zonder uitnodiging
Excellent bed quality.
Very happy with bed quality.
It was difficult to communicate with anyone but happy to receive the bed ordered.
10 september 2025
Antwoord van Sosoftbeds
Thank you for your feedback, Sarah! 🌟 We’re delighted to hear you’re very happy with the quality of your new ottoman bed. We’re sorry communication wasn’t as smooth as it should have been, and we’ll use your feedback to improve. We truly appreciate your support and hope you enjoy your bed for many years to come! 🛏✨
Excellent options for bed…
Excellent options for bed customisation. Once order placed I received a call to discuss my options. Bed arrived in great condition and I love it.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much for your kind words! 🌟 We're delighted to hear you enjoyed the customization options and that our team was able to guide you through the process. It’s wonderful to know your bed arrived safely and that you love it. Wishing you many restful nights ahead! 🛏✨
Simply the best
Fabulous product, well made, good quality, great value for money. Team very helpful, delivery great. Couldn’t recommend enough. Thank you.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much, Jonathan! 🌟 We’re thrilled to hear you’re happy with the quality, value, and service. It means a lot to us that you’d recommend us so highly. Wishing you lots of comfort and enjoyment with your new bed! 🛏✨
Good company, would order again.
Ordered my bed and entered a date for preferred delivery. Had a prompt email about my order being received and a couple days later an email for leaving a review. Unfortunately there was no communication on the preferred delivery date whether it was possible or not. I phoned on the day I would have liked my bed delivered 3 times but no answer but was able to leave a message on the answer phone. Adam phoned me back later in the day apologising he'd missed my calls and we arranged a delivery date. Adam was very polite and efficient. My only concern was there was only 1 delivery guy so my husband had to help get the bed to the bedroom. Other than that I love my new bed, well made, looks good and easy to assemble. I ordered a King size Ottoman bed.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you for your detailed review, Alison! 🌟 We’re so pleased to hear you love your new King Size Ottoman bed and found it well made and easy to assemble. We truly value your kind words about Adam’s support and efficiency.
We also really appreciate your honest feedback regarding communication and delivery. We’ll take this on board to improve our service and ensure a smoother experience in the future. Thank you again for choosing us — we hope you enjoy your new bed for many years to come! 🛏✨
Excellent firm
Excellent firm, just bought our 3rd Ottoman bed, good prices, great quality beds, polite delivery people, highly recommend them.
keep up the work
1 september 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much, Paul! 🌟 We’re delighted to hear this is your third Ottoman bed with us — that means the world. It’s great to know you’re happy with the quality, value, and service from our delivery team. We’ll keep working hard to live up to your recommendation. Enjoy your new Giovani double ottoman storage bed in Naples Slate — a fantastic choice! 🛏✨
Great service
Adam was very helpful in helping me decide on my order. Bed was delivered on time. Good quality and easy to put together. Would highly recommend.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much, Jonathan! 🌟 We’re thrilled Adam could help you choose your Ottoman storage bed, and that it arrived on time and was easy to assemble. It’s wonderful to hear you’re happy with the quality. We really appreciate your recommendation! 🛏✨
Brilliant company…bought beds 5 years…
Brilliant company…bought beds 5 years ago and and was so impressed with the quality that bought another set. Recently had to replace the struts on one of the beds and Feb company were extremely responsive and sent two sets immediately at a very attractive price.
2 juni 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much, Naveen! 🌟 We’re delighted to hear that you’ve been so happy with your beds over the years and that our team could quickly help with the replacement struts. It means a lot to have your continued trust and support — we truly appreciate it! 🛏✨
Absolutely amazing customer service…
Absolutely amazing customer service from start to finish !⭐️
Communication was amazing ! I was updated regularly and had the bed delivered within the week ! The delivery man was very polite and the whole experience was stress free and quick ! I have ordered beds in the past from
Other companies and it hasn’t been a stress free experience but ordering from So Soft Beds has genuinely been stress free and I can not fault the customer service from ordering to delivery ! Thank you so much ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ The bed itself is well made and looks amazing ! Definitely will be recommending so soft beds ⭐️⭐️⭐️
24 juli 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much, Sabina! 🌟 We’re thrilled to hear your experience with So Soft Beds was stress-free from start to finish. It’s wonderful that you’re happy with your new Ottoman bed, both in quality and appearance, and that our team and delivery service made everything smooth. Your recommendation means the world to us — thank you! 🛏✨
Ordered multiple over last 4 years
I had my custom ottoman bed made over 4 years ago, and it’s still going strong! The team, along with their couriers, were brilliant throughout the entire process, from helping me customise the design to offering practical advice on measuring our stairs for the tall headboard.
Their after sales care has been just as impressive. When we experienced a minor structural issue with the headboard, they didn’t hesitate to remake it and even issued a partial refund.
Since then, I’ve recommended them to friends and family across London, Buckinghamshire, and Berkshire, many of whom have placed orders and are just as pleased with their beds and the service received.
Would highly recommend without hesitation.
25 maart 2025
Review zonder uitnodiging
Antwoord van Sosoftbeds
Thank you so much for your kind words! 🌟 We’re delighted to hear that your custom Ottoman bed has been going strong for over four years and that our team could support you throughout the process, from design to delivery. We’re also glad our after-sales care met your expectations — your satisfaction is always our priority.
It’s wonderful to know you’ve been recommending us to friends and family across London, Buckinghamshire, and Berkshire. We truly appreciate your continued support and trust! 🛏✨
Good customisation. Bad organisation
The customisation of the order is great. I was very disappointed when my order arrived without a headboard. Surely it's not hard to make sure it's in the van? I called immediately and was told I'd get a call back soon... I never did.
19 juli 2025
Review zonder uitnodiging
Lovely bed, waiting times are longer than advertised
Sosoftbeds were very helpful when it came to ordering the bed and confirming details with me on the same evening I placed the order.
There was a longer wait than expected (about 3 weeks) but it was worth the wait because the bed is great.
The bed is sturdy and super comfy, the dual control profiling is fabulous!
I would suggest that lead times need to be updated on the website to the current production times but other than that we are very happy.
14 juli 2025
Review zonder uitnodiging
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