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Sosoftbeds Reviews 

300
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Had great service from Sosoftbeds.co.uk Easy to order exactly what we needed - we designed our own deep base ottoman double bed with anti slip top, without a mattress or headboard. The bed... Toon meer

Beoordeeld met 5 van de 5 sterren

I’m so glad I trusted the positive reviews and went with SoSoft Beds. Adam was exceptional—friendly, highly knowledgeable, extremely patient, and went above and beyond to help me with everything from... Toon meer

Beoordeeld met 5 van de 5 sterren

An outstanding choice of beds. Extremely accommodating to individual needs, I was able to talk to Adam on the phone several times during the whole process, I did chase him up about delivery but he got... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a base over 2 weeks ago ! No reply to email requesting update! And get sent a email asking for a review , to which i replied stating cant review if I haven't received it! I want an update or w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Beddenwinkel
  2. Matrassenwinkel
  3. Mobiliteitsmiddelen leverancier

Geschreven door het bedrijf

At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort. Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation. Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style. Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor. Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.

Our Commitment to Exceptional Comfort and Quality

Geschreven door het bedrijf

Our Promise To You: Unmatched Comfort, Quality, and Style
At Sosoftbeds.co.uk, we promise to deliver the finest custom beds, designed for ultimate comfort and style. With over 100 fabrics to choose from, our luxury Ottoman and adjustable beds are crafted to suit your unique taste and provide long-lasting comfort. We’re committed to offering exceptional quality, personalized service, and on-time delivery, ensuring your perfect bed is just a click away. Your satisfaction is our priority – from the first selection to the final delivery, we promise an experience that exceeds expectations.
Our Promise to Deliver Unrivaled Comfort and Luxury
We promise to deliver the highest quality, custom-designed beds that combine comfort, style, and durability, with personalized service every step of the way.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

300 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(300)

36 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

It was thoroughly explained before…

It was thoroughly explained before purchasing the bed that the date needed to be accurate for delivery due to having two vulnerable adults in the house that need full time assistance. They didn’t deliver the bed on the day and did it when I wasn’t home. I paid for the old bed to be taken which couldn’t happen as the person couldn’t move at the time of it being delivered! I was told I’d be given back my £90 refund on the phone and a confirmation email would be sent. No refund has been received and no confirmation email has been sent. I’ll now be taking this further for all of the stress it has caused.

6 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I don't like leaving bad reviews but...

I don't like leaving bad reviews, but this has been such a terrible experience. We ordered our bed and initially the delivery estimate was 14 days. 2 weeks came and went and we didn't hear anything. I called them and they told me it would be delivered at the end of the week. That was weeks ago. Fastforward to now, and we were told it would be here on Saturday, then the courrier (after confirming delivery) called and said they couldn't fit it on the van so we would need to wait another week. All in all, the 14 day delivery has turned into 6 weeks (assuming the bed does actually turn up next Saturday). If you can't deliver in 14 days, then don't say you can.

12 april 2025
Beoordeeld met 3 van de 5 sterren

Poor communication

Ordered bed on 18th of April, got message can they deliver on a day we are at work type yes or no, sent message back saying no then no reply. Tried to contact company with no reply. Then when I finally got in touch told them days they can deliver and was told would get back to you. Again no return call. Left messages on website plus messages on answering machine, still no reply. Went on auto bot message service finally got call back, said courier let them down got new courier and its with them said will message them and call back with update. But again no info back. And still waiting. Very poor communication in my books.

18 april 2025
Beoordeeld met 5 van de 5 sterren

King Size Bed

I had a fantastic experience ordering from this company! The entire process was clearly explained to me, and all my questions were answered thoroughly. I felt informed and confident throughout, which made the experience stress-free. I highly recommend them for their excellent customer service I love my king size bed Thanks for everything 5*

13 maart 2025
Review zonder uitnodiging
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi There,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience and felt informed and confident throughout the process. Providing clear communication and excellent customer service is what we strive for, so it's great to know we delivered.

We’re especially happy that you love your new king size bed — we hope it brings you many nights of restful sleep! Thanks again for choosing us and for recommending us.

Warm regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

It was great that I could literally…

It was great that I could literally make the bed specific to what I wanted, it's a fab bed material is lovely. Delivered so quick and on Easter Sunday.
Very impressive would definitely use again 😄

14 april 2025
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Antwoord van Sosoftbeds

Hi There,

Thank you for your amazing feedback! We're so glad to hear that you loved being able to customise your bed exactly the way you wanted — that's exactly what we aim for. It's great to know the material and quality met your expectations, and we're especially pleased that the speedy Easter Sunday delivery impressed you!

We truly appreciate your support and would be absolutely delighted to welcome you back again anytime 😄

Warm regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Choosing the bed was easy

Choosing the bed was easy, delivery was in stated time, quality was very good, very satisfied and would recommend this company

6 april 2025
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Antwoord van Sosoftbeds

Hi Craig,

Thank you for your fantastic review! We're thrilled to hear that choosing your ottoman bed was an easy process and that you're satisfied with both the quality and delivery time. We strive to provide the best service, and we’re so happy it met your expectations.

We truly appreciate your recommendation and look forward to helping you again in the future!

Best regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Fantastic service

This is the second time I’ve bought from SoSoft beds and both times the product and the service have been excellent.
When I placed my order this time, I had a call from Adam checking that I was happy with the dimensions I’d stipulated. He also insisted on sending out a large scale sample of the fabric I’d ordered to check I was happy with it (I can’t imagine John Lewis/Dreams or any of the big bed retailers offering this level of service!)
The bed was delivered on time and assembled with great care by a highly competent and very polite chap.
I wholeheartedly recommend the company and wouldn’t hesitate to order from them again.

19 maart 2025
Review zonder uitnodiging
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Jane,

Thank you so much for your kind words and for coming back to us for your second purchase — that truly means a lot to us!

We’re delighted to hear that Adam was able to personally support you through your order and that the extra fabric sample helped you feel confident in your choice. We genuinely believe in going that extra mile for our customers, so it's wonderful to know that stood out to you.

We're also glad the delivery and assembly went smoothly — we’ll be sure to pass your compliments on to the team.

Your wholehearted recommendation is the highest compliment we could ask for. We look forward to helping you again anytime in the future!

Warmest regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Great Product + Quick Delivery

I love the product quality, very little and easy in terms of assembling the actual bed base. Price is great and delivery was even earlier than we hoped for and very accommodating date wise.

6 maart 2025
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Patrick,

Thank you so much for your great review! We're thrilled to hear that you love the quality of your new bed and found the assembly nice and easy — that’s exactly what we aim for.

It's also fantastic to know our delivery team exceeded your expectations and could accommodate a convenient date for you. We really appreciate your support and hope you enjoy your new bed for many years to come!

Best regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Good beds

Good beds, good service

11 maart 2025
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Beatriz,

Thank you for your lovely review! We’re so pleased to hear that you're happy with your beds and the service you received. It means a lot to us to know we delivered on both quality and experience.

If you ever need anything in the future, we’re just a message away. Thanks again for choosing Sosoftbeds!

Warm regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Great Bed

Great Bed delivered as per emails.
Great comms and no issues

1 februari 2025
Logo Sosoftbeds

Antwoord van Sosoftbeds

Thank you so much for your kind review! We're thrilled to hear that you're happy with your experience at Sosoftbeds.co.uk. Providing top-notch quality and exceptional customer service is our top priority, and it's wonderful to know that we met your expectations. If you ever need anything else, don't hesitate to reach out – we're always here to help. Enjoy your new bed and thank you again for choosing us!

Beoordeeld met 5 van de 5 sterren

Unfortunately I cannot give any more…

Unfortunately I cannot give any more than five stars, a shame.

Umar and the team along with their couriers have been brilliant through the process of customising our bed and advice on how to best do it with a specialist extra deep and heavy mattress.

Additionally the after sale this care, has been equally brilliant, giving up their worth some structural issues, which was entirely due to the placement in the bed not being against the wall, they came up with a creative solution with multiple site visits the double check it would have worked.

Would highly recommend.

Cheers guys

6 maart 2025
Review zonder uitnodiging
Logo Sosoftbeds

Antwoord van Sosoftbeds

Thank you so much for your wonderful review, Jason! We truly appreciate your kind words. It was a pleasure working with you throughout the customization process and ensuring everything, including the specialist Headboard, was tailored perfectly to your needs. We're also glad to hear that the aftercare support was helpful in resolving the issue. Our team strives to provide not only great products but also exceptional service, and it’s fantastic to know that we met your expectations.

Thank you for recommending us – your feedback means the world to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your new bed!

Beoordeeld met 2 van de 5 sterren

Lovely bed, awful service

The bed itself is lovely, however delivery was a terrible experience. Several chasers about arranging delivery to be suddenly told to expect delivery on a Sunday the day before so hastily needed to rearrange things to be home to accept. I had paid extra for assembly as I was heavily pregnant. On delivery they did not fully assemble the bed and the company have repeatedly ignored my messages. Terrible service.

25 augustus 2024
Review zonder uitnodiging
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Sophie,

Hope all is well, after looking further into you review, we understand you had a wall mounted headboard unfortunately, we are unable to drill holes into wall of customer homes as we are not insured to cover this type fitting/installation we do mention this in our terms and conditions.

Kind Regards

Beoordeeld met 1 van de 5 sterren

Marilyn Brown


Marilyn Brown
Do not buy from this company. Delivery is dreadful, and of course you are buying online. So if you wish to return an item it will cost you at least £100. After many phone calls and boken promises NOTHING. YOU HAVE BEEN WARNED. Now Christmas is over I am will be going through the ombudsman.

8 september 2024
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Marilyn,

I understand this issue was resolved with regardless of our terms and conditions, as you can understand delivering to long distances can have some cost implications when ordering a product which has not been considered thoroughly.

We always advise customer to check bed heights against there current setup to ensure the purchase is suitable for your everyday use.

I apologise on sosoftbeds if we have not been clear enough.

Beoordeeld met 1 van de 5 sterren

Didn’t receive order

Didn’t receive our purchase of pistons for bed. Contacted SoSoftBeds twice with no response.

6 oktober 2024
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Edward,

I understand the gas pistons you ordered have now been sent out and you have recieved them.

Kind Regards,

Beoordeeld met 5 van de 5 sterren

Fantastic service and delivery.

Phenomenonal customer from Sosoftbeds; they were really flexible with delivery dates and whenever you call them you always get to speak to a person. The delivery guys, Lumear and Pete, really went above and beyond to deliver my bed to a top floor flat with a tricky staircase - thank you!

13 september 2024
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Antwoord van Sosoftbeds

Hi Louise,

Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with our team. Flexibility and real, personal service are things we pride ourselves on, so it’s lovely to know that stood out to you.

A special thank you from us to Lumear and Pete — we’ll make sure they hear your kind words! Navigating a tricky staircase to a top-floor flat is no small feat, and we’re glad they could make it look easy.

Thanks again for choosing Sosoftbeds — we’re always here if you need us!

Warmest regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Great bed at a great price!!!!

Great bed at a great price !!!
I wanted a bed I could raise the head and feet up when needed but also one with storage that the bed lifted high enough for me to get boxes in and out easily and opened up fully this bed does both!!!
This company also had a great customer service team who went through everything on the phone and worked out the price for me as I was ordering it on line and so I got the order correct . ( the website was a little confusing)
As the bed is built to order there is a wait but not too long. Delivery team were great calling to warn me before they arrived and bringing in and putting the bed together in the room. So well worth the 5 stars!

31 augustus 2024
Logo Sosoftbeds

Antwoord van Sosoftbeds

Hi Angela,

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that the bed meets all your needs, from the adjustable head and feet to the convenient storage — exactly what we aim to deliver!

We're also really glad that our customer service team could help guide you through the process and ensure you got the perfect order, even with the website confusion. We appreciate your patience with the made-to-order bed, and we’re happy to know it was worth the wait!

A big thank you to our delivery team for providing such a smooth experience — we’ll be sure to pass on your kind words.

Thanks again for your support, and we’re always here if you need anything!

Best regards,
The Sosoftbeds Team

Beoordeeld met 5 van de 5 sterren

Gorgeous ottoman bed at a great price

Gorgeous ottoman bed at a great price. We were able design the bed to our own taste and needs with a wide range of fabrics to choose from. The after sales care has been fantastic. We realised our mattress was too deep for the bed we had ordered and this was swapped for us with no problems at all. Thank you so very much. We will definitely recommend So Soft Beds.

14 augustus 2024

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