Sosoftbeds Reviews 

It was thoroughly explained before purchasing the bed that the date needed to be accurate for delivery due to having two vulnerable adults in the house that need full time assistance. They didn’t deliver the bed on the day and did it when I wasn’t home. I paid for the old bed to be taken which couldn’t happen as the person couldn’t move at the time of it being delivered! I was told I’d be given back my £90 refund on the phone and a confirmation email would be sent. No refund has been received and no confirmation email has been sent. I’ll now be taking this further for all of the stress it has caused.

I don't like leaving bad reviews, but this has been such a terrible experience. We ordered our bed and initially the delivery estimate was 14 days. 2 weeks came and went and we didn't hear anything. I called them and they told me it would be delivered at the end of the week. That was weeks ago. Fastforward to now, and we were told it would be here on Saturday, then the courrier (after confirming delivery) called and said they couldn't fit it on the van so we would need to wait another week. All in all, the 14 day delivery has turned into 6 weeks (assuming the bed does actually turn up next Saturday). If you can't deliver in 14 days, then don't say you can.

When ever we have used your company it is always helpful and professional

Ordered bed on 18th of April, got message can they deliver on a day we are at work type yes or no, sent message back saying no then no reply. Tried to contact company with no reply. Then when I finally got in touch told them days they can deliver and was told would get back to you. Again no return call. Left messages on website plus messages on answering machine, still no reply. Went on auto bot message service finally got call back, said courier let them down got new courier and its with them said will message them and call back with update. But again no info back. And still waiting. Very poor communication in my books.

I had a fantastic experience ordering from this company! The entire process was clearly explained to me, and all my questions were answered thoroughly. I felt informed and confident throughout, which made the experience stress-free. I highly recommend them for their excellent customer service I love my king size bed Thanks for everything 5*

It was great that I could literally make the bed specific to what I wanted, it's a fab bed material is lovely. Delivered so quick and on Easter Sunday.
Very impressive would definitely use again 😄

Choosing the bed was easy, delivery was in stated time, quality was very good, very satisfied and would recommend this company

This is the second time I’ve bought from SoSoft beds and both times the product and the service have been excellent.
When I placed my order this time, I had a call from Adam checking that I was happy with the dimensions I’d stipulated. He also insisted on sending out a large scale sample of the fabric I’d ordered to check I was happy with it (I can’t imagine John Lewis/Dreams or any of the big bed retailers offering this level of service!)
The bed was delivered on time and assembled with great care by a highly competent and very polite chap.
I wholeheartedly recommend the company and wouldn’t hesitate to order from them again.

I love the product quality, very little and easy in terms of assembling the actual bed base. Price is great and delivery was even earlier than we hoped for and very accommodating date wise.

Good beds, good service

Great Bed delivered as per emails.
Great comms and no issues

Unfortunately I cannot give any more than five stars, a shame.

Umar and the team along with their couriers have been brilliant through the process of customising our bed and advice on how to best do it with a specialist extra deep and heavy mattress.

Additionally the after sale this care, has been equally brilliant, giving up their worth some structural issues, which was entirely due to the placement in the bed not being against the wall, they came up with a creative solution with multiple site visits the double check it would have worked.

Would highly recommend.

Cheers guys

The bed itself is lovely, however delivery was a terrible experience. Several chasers about arranging delivery to be suddenly told to expect delivery on a Sunday the day before so hastily needed to rearrange things to be home to accept. I had paid extra for assembly as I was heavily pregnant. On delivery they did not fully assemble the bed and the company have repeatedly ignored my messages. Terrible service.

Marilyn Brown
Do not buy from this company. Delivery is dreadful, and of course you are buying online. So if you wish to return an item it will cost you at least £100. After many phone calls and boken promises NOTHING. YOU HAVE BEEN WARNED. Now Christmas is over I am will be going through the ombudsman.

Ottoman bed of excellent quality, made up with it :)

Great customer service and craftsmanship is brilliant - highly recommend

Didn’t receive our purchase of pistons for bed. Contacted SoSoftBeds twice with no response.

Phenomenonal customer from Sosoftbeds; they were really flexible with delivery dates and whenever you call them you always get to speak to a person. The delivery guys, Lumear and Pete, really went above and beyond to deliver my bed to a top floor flat with a tricky staircase - thank you!

Great bed at a great price !!!
I wanted a bed I could raise the head and feet up when needed but also one with storage that the bed lifted high enough for me to get boxes in and out easily and opened up fully this bed does both!!!
This company also had a great customer service team who went through everything on the phone and worked out the price for me as I was ordering it on line and so I got the order correct . ( the website was a little confusing)
As the bed is built to order there is a wait but not too long. Delivery team were great calling to warn me before they arrived and bringing in and putting the bed together in the room. So well worth the 5 stars!

Gorgeous ottoman bed at a great price. We were able design the bed to our own taste and needs with a wide range of fabrics to choose from. The after sales care has been fantastic. We realised our mattress was too deep for the bed we had ordered and this was swapped for us with no problems at all. Thank you so very much. We will definitely recommend So Soft Beds.