Sosoftbeds Reviews 

We ordered a king size ottoman bed base which arrived damaged so we refused delivery. Following discussion with company they agreed to think about refunding our deposit which has never been forthcoming. Given that it was only £17 we had wasted little energy chasing it and today we get an invoice for the full amount of £370 for a bed we haven't received. Please sort it out.

Good description of ottoman bed - easy to order and add different items - it was useful to understand the weights which could be stored within the bed. Very efficient delivery. It was easy to assemble and looks great.

Incredible customer service. Kind and caring team who create high standard bespoke beds. We love our bed! Thanks for all your help from beginning to end.

From the start, the sales guy was extremely helpful as we were not sure when our building work would complete. In the event our chosen date 8 weeks after original order was ok.
Delivery guys kept in touch and as we had an early Sunday delivery, phoned when a short distance away.
Polite, delivered quickly and items were all well packed and protected, and excellent quality.
First class experience

Excellent service from order to delivery

Having been impressed with reviews here on Trustpilot, we ordered a bed. We weren't in a rush but we got honest feedback on the turnaround timescale. This was spot on & it arrived exactly as predicted. We got helpful advice on our choice of legs. Delivery through our narrow streets is often a problem, but the delivery team were faultless, arriving without the extra directions so many couriers need. The bed fitted together (we did it ourselves) easily. We've had it a couple of weeks now & it is excellent, fitting our need for a high storage bed which will swallow loads of our stuff. My only advice to other customers is ensure you can get the units into your bedroom - I had to dismantle a fitted wardrobe, but that was my fault. Happy to recommend Sosoftbeds unreservedly.

The bed base is fine, but the delivery company was very inconsistent. Serious lack of communication and reliability.

Updated review:
Today, 20/08 I finally received my mattress from So Soft Beds as it is lovely!! 5 stars now!
Thank you!

I placed an order with So Soft Beds weeks ago, and only part of my purchase was delivered. A mattress was missing as, according to the driver, it was not ready yet. I called So Soft Beds at the same time when they were assembling the bed and I was informed they would try to deliver by the weekend. This was Wednesday.
So on Friday I called So Soft Beds asking for an update and apparently the courier would collect the mattress on Saturday and attempt deliver early the following week.
I was not contacted by courier to advise delivery day and time so far. It is Tuesday.
Sent several emails and no replies. Sent WhatsApp message and no replay.
Called them and no certainty was given.
Really disappointed as it seems I will not have my bed.

The beds are very sturdy with ample storage space. Easy to lift and close and we liked the fabric of the base and headboard.

Wrong item delivered.
No response to items rejection.
No answer to my email subsequently cancelling the order!

I am enjoying my bed to the fullest the storages is great it fit all what was blocking my wardrobe space. I would buy a bed again and also highly recommend Sosoftbeds to my friend and family.
The customer service assistant Adam is very polite and friendly 😊 explained the disadvantages and the advantages in detail he is the one why I ordered my mattress from the company again.

Fabric samples labelled properly and promptly delivered

I highly recommend So Soft Beds!
The possibility to design your own bed is really good, with many options to choose from and the quality is amazing! Also, the delivery is quick which is a big difference in comparison to the majority of the shops providing beds.

Ultimately, I want to recognize how amazing the customer service is! From the beginning by contacting us to confirm and recommend some changes in our design for a better fit and always being responsive and understanding (thank you Adam).

I ordered a lovely bed in February, and it is lovely. A nice man came to put it together and while doing so, he realised there was a leg missing. I have contacted SSB numerous times and, now in July I’m still waiting for this leg to my son’s bed. Having been promised three times, I’m still waiting for this missing leg.

Lovely bed, great correspondence, easy transaction. Definitely would recommend.

Very helpful customer service and good bed

Great service and fabulous UK divan bed. It’s like an extra wardrobe and to our exact colour scheme.

This bed is absolutely gorgeous!!! exactly what i ordered, beautifully put together. I was not expecting it to be as stunning as it is. I sent a whatsapp and i got a response and they were amazing in responding to all my questions and queries. The courier was brilliant, contacted me to confirm delivery and then contacted me 30 mins before to ensure all was still ok. 10/10

Lovely solid opening bed with loads of storage. Delivered promptly and efficiently up to attic room.

Fantastic quality bed, delivered as expected. Would have appreciated some clear assembly instructions in the package, and a heads up that the Ottoman pistons would be stuck/stiff for a couple of days before easing up. That definitely ruined the first night!