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Southampton Cruise Centre Reviews 

428
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Becky was really helpful, knowledgeable and responded back to me very quickly when I had queries. She discounted my cruise to a great price. Would definitely book through Southampton Cruise Centre aga... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have never used this company before, but checked the online cruises, I needed to confirm some details so I called the agents, I was really pleased with the helpfulness of the agent I spoke to (Carol... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

our experience dealing with Southampton cruise centre was excellent. we had issues with our bank transfer. Rebecca Kyte was excellent and managed to get our cabin on hold for 5 days. Only one issue... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ Outstanding service from Jenny – highly recommended! Jenny couldn’t have done any more to get our cruise booked. She went above and beyond when Princess Cruises’ systems blocked our book... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cruisereisbureau
  2. Cruiseorganisator
  3. Reisbureau
  4. Reislounge
  5. Reisvaccinatiekliniek
  6. Reiszoekmachine

Over Southampton Cruise Centre

Geschreven door het bedrijf

Leading UK Cruise Specialists

Southampton Cruise Centre is one of the UK’s leading cruise holiday specialists, helping travellers explore the world by sea with confidence, ease, and expert support. We are part of the award-winning Travel Village Group, a fourth-generation family business with roots dating back to 1959, so delivering outstanding holidays is firmly in our DNA.

We offer thousands of cruises across all major cruise lines, covering everything from no-fly cruises from Southampton and other UK cruise ports to worldwide fly-cruise holidays. Customers can browse and book cruises online safely and securely, making it easy to plan a cruise whenever it suits them. For those who prefer a personal touch, our friendly UK-based cruise specialists are always available by phone to offer help, expert advice, or to manage the booking from start to finish.

In addition to standard cruise holidays, we also create exclusive SailorMade cruise and stay packages. These bespoke holidays are designed around each individual guest and can be tailored to suit any travel style, budget, or special requirement. From pre- and post-cruise hotel stays to fully customised itineraries, SailorMade packages give customers complete flexibility and peace of mind.

Our team brings first-hand cruise experience and genuine passion to every booking. We focus on understanding what our customers truly want and matching them with the right cruise and holiday experience.

With transparent pricing, financial protection, and a service that feels reassuringly human, thousands of customers trust Southampton Cruise Centre to make booking a cruise simple, secure, and genuinely enjoyable.

Visit Southampton Cruise Centre

Where Customer Care Comes First

ABTA Bonded & ATOL Protected

ABTA Bonded & ATOL Protected
Book with confidence knowing we are ABTA members (P6710) and recognised CLIA cruise specialists, with ATOL protection applying to applicable cruise and flight packages for added peace of mind when booking your holiday with us.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

428 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,9

Alle reviews

(428)

425 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

⭐⭐⭐⭐⭐ service


⭐⭐⭐⭐⭐
Outstanding service from Jenny – highly recommended!
Jenny couldn’t have done any more to get our cruise booked. She went above and beyond when Princess Cruises’ systems blocked our booking, finding a workaround by completing it as two back-to-back cruises rather than one 14-night cruise. Her determination, knowledge and commitment were exceptional.
Jenny kept me informed every step of the way, making what could have been a stressful process feel easy and reassuring.
She also booked us a second cruise for 2028, which was far simpler, but once again provided outstanding service, advice and attention to detail.
Jenny is a real credit to the company. Service at this level isn’t easy to find, and we wouldn’t hesitate to recommend her to anyone looking to book a cruise.
Thank you, Jenny, for going the extra mile and making our cruise bookings such a positive experience! 🚢

15 september 2026
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Antwoord van Southampton Cruise Centre

Hi Mrs Kidd,

Wow, what a wonderful review. Thank you!

We'll make sure Jenny sees every word of this. Feedback like yours means a great deal to us, particularly when one of our team has clearly made such a difference.

We're very lucky to have Jenny, and even luckier to have you trusting us with not one, but two cruises!

Thank you for your recommendation and continued support. We hope both cruises are absolutely fantastic.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

The ease of arranging it all.

The ease of booking, was great .
.

15 september 2026
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Antwoord van Southampton Cruise Centre

Thank you for your review, Mr Long

It's great to hear you found the booking process easy.

Wishing you a wonderful cruise and don't forget we're here if you have any questions before you travel.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Clear simplicity.

Clear information regarding the cruise with completion of the details required.

12 september 2026
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Antwoord van Southampton Cruise Centre

Hi Neville,

Thank you for taking the time to leave us a review.

We're glad you got everything booked easily.

Wishing you a wonderful time away.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Just booked our 1st cruise

Just booked our 1st cruise, it seemed straightforward and the deal was excellent compared to other sites we checked.
Hopefully it will all go well. Time will tell.

13 september 2026
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Antwoord van Southampton Cruise Centre

Hi Kevin,

How exciting to have your first cruise booked!

Thank you for putting your trust in us. Remember, we're here if you need anything before you sail, so you're not on your own now the booking is made.

We hope you have an amazing first cruise and that it's the first of many!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren
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Antwoord van Southampton Cruise Centre

Hi Alan,

Thanks for taking the time to leave us a review.

We'll make sure Becky sees your kind comments. We really appreciate you booking with us and hope you have a fantastic holiday!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Booked with our usual agent

Booked with our usual agent, Diane Ware, who went that extra mile to get the best deal and exactly what we wanted. Which is why we use this company.

11 september 2026
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Antwoord van Southampton Cruise Centre

Hi Ken,

It's great to have you back with us again.

Having someone you know and trust looking after your holidays is exactly the kind of personal service we aim for. Diane will be delighted to see this one!

Thank you for your continued support, and have a brilliant cruise.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 4 van de 5 sterren

Well organised

Well organised

11 september 2026
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Antwoord van Southampton Cruise Centre

Hi Mr Plowright,

Thanks for your review. We really appreciate you booking with us and hope you have a fantastic cruise!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

helpful and informative…

Jennifer was helpful and informative and ensured that we understood what we were getting for the price. All in all a very competent transaction.

11 september 2026
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Antwoord van Southampton Cruise Centre

Hi Jill,

Thank you for your lovely review.

We'll make sure Jennifer sees your comments. We really appreciate you putting your trust in us and hope you have a wonderful cruise to look forward to.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Booking a cruise is easy with this company

Booked another cruise with this very good company. Diane Ware one of the booking consultant is amazing. So helpful and always finds you the cruise you want. Thoroughly recommend this company

11 september 2026
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Antwoord van Southampton Cruise Centre

Hi Mr and Mrs Beamish,

It's always lovely to welcome you back!

Thank you for your continued support and recommendation. We'll make sure Diane sees your wonderful comments, we're very lucky to have her on the team.

We hope you have another amazing cruise!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

our experience dealing with Southampton…

our experience dealing with Southampton cruise centre was excellent. we had issues with our bank transfer. Rebecca Kyte was excellent and managed to get our cabin on hold for 5 days. Only one issue was our transfer from cruise port to airport inn barcelona was not there and we had a lot of stress to find a taxi to take us to the airport.

21 augustus 2026
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Antwoord van Southampton Cruise Centre

Hi Savita,

Thank you for taking the time to leave us a review.

We'll make sure Rebecca sees your lovely comments. We're really pleased she was able to look after you and keep everything in place while the payment issue was resolved.

We're sorry to hear about the problems you experienced with your transfer in Barcelona and can appreciate how stressful that must have been.

Thank you again for booking with us, and we hope you came home with some wonderful memories from your cruise.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Muy buena atención

Muy buena atención. Me resolvieron todas las dudas de forma rápida y clara.

10 september 2026
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Antwoord van Southampton Cruise Centre

Hi Paula,

¡Muchas gracias! Thank you for your lovely review.

We're really pleased our team could help and make everything clear and straightforward for you.

We hope you have a fantastic cruise. ¡Buen viaje!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 4 van de 5 sterren

Straight forward booking procedure…

Straight forward booking procedure coupled with relevant information.

10 september 2026
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Antwoord van Southampton Cruise Centre

Hi Keith,

Thanks for taking the time to leave us a review.

We're pleased everything went smoothly and hope you're looking forward to your cruise.

Have a fantastic time!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Next Cruise Booking.

Just booked our next cruise using the services of the Southampton Cruise Centre. Our contact was Jacqueline Davis, now we have to say she had the patience of a saint, she was just fantastic.
As with every business it's the people that make it and Jacqueline did not let them down.
Unfortunately, we could not make up our mind what we actually required, but with several options and changes, Jacqueline found us a nice comfortable solution, well worth 5* just for patience!
We have used Southampton Cruise Centre several times now and they do provide a great service.
And no doubt we we use them again in the future, well done Southampton Cruise Centre.

9 september 2026
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Antwoord van Southampton Cruise Centre

Hi Alan,

What a wonderful review, thank you!

It's always a pleasure to welcome you back, and your continued support really does mean a lot to us. We'll make sure Jacqueline sees this one. We think she'll particularly enjoy the "patience of a saint" comment!

We're delighted to have you booked with us again and look forward to helping with many more cruises in the future.

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Smooth very easy it access

Smooth very easy it access

9 september 2026
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Antwoord van Southampton Cruise Centre

Hi Vaughan,

Really pleased to hear you had a good experience booking with us.

Thanks for choosing Southampton Cruise Centre, and we hope you have a brilliant cruise!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Pleased and excited, Jackie made the booking process easy…

Jackie made the booking process easy for us and helped us choose a lovely mini suite, we’re looking forward to our cruise next year

8 september 2026
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Antwoord van Southampton Cruise Centre

Hi Susan,

Thanks for such a lovely review.

We'll make sure Jackie sees this one! It's great to have something exciting in the diary for next year, and we're really pleased to have you travelling with us.

Have an amazing time when it comes around!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Tuesday, 8 September 2026 Cruise Booking

On Tuesday, 8 September 2026, Lyndsay Patterson has been very helpful in providing my cruise booking for 5th to 12th February 2027.

8 september 2026
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Antwoord van Southampton Cruise Centre

Hi Nicholas,

Thank you for your lovely feedback.

We'll make sure Lyndsay sees your comments. It's always great to hear from a happy customer, and we're pleased to have you booked with us.

February will soon be here. Have a wonderful cruise!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Jenny was wonderful

Jenny was wonderful, all options sorted & booked straight away.

8 september 2026
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Antwoord van Southampton Cruise Centre

Hi Martin,

Thanks for taking the time to leave us a review.

We'll make sure Jenny sees your lovely comments. We really appreciate you booking with us and hope you have an amazing cruise to look forward to!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren

Great service

Honest, straightforward good advice from a very friendly knowledgeable and professional lady (Jenny) made our experience with booking very pleasant.

7 september 2026
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Antwoord van Southampton Cruise Centre

Hi Mrs Hall,

What a lovely review, thank you.

Jenny will be delighted to see your comments. We're very lucky to have her on the team and really appreciate you putting your trust in us for your holiday.

Wishing you a wonderful cruise!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren
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Antwoord van Southampton Cruise Centre

Hi Victor,

Thanks for your review and for booking with us.

We hope you have a fantastic cruise and enjoy every minute!

Kind regards,
Southampton Cruise Centre

Beoordeeld met 5 van de 5 sterren
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Antwoord van Southampton Cruise Centre

Hi James,

Really pleased to hear you had a good experience booking with us. Thanks for taking the time to leave a review.

We hope you have a brilliant cruise!

Kind regards,
Southampton Cruise Centre

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