Starfury Conventions Reviews 

534
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 1 van de 5 sterren

Still waiting on refunds, and now have been removed from Facebook groups (the only way to communicate with the organiser in a public setting) due to encouraging people to seek refunds via their bank... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased tickets for a photo opportunity with a guest at a recent event, the guest cancelled and they offered a full refund as expected. Firstly they said refunds would be processed be... Toon meer

Beoordeeld met 5 van de 5 sterren

Been to many starfury events over many years in both London Birmingham and I think one in Blackpool once, staff are 10 out of 10, Sean Harry is always there sharply dressed keeping the show running, g... Toon meer

Beoordeeld met 5 van de 5 sterren

I've attended a number of Starfury events over the years and never had a problem that wasn't of my own making. Over the past few years I have needed to take advantage of their accessibility and... Toon meer

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The UK's no. 1 organiser of genre TV and Sci-Fi conventions.


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3,5

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3,5

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(534)

75 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A great line up of actors

A great line up of actors. A very welcoming and warm atmosphere, a good facility with everything you need close at hand, near the airport and above all a friendly staff and great volunteers!

19 juli 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Highlanders 7 - What an Experience

Just returned from Highlanders 7 - my 4th Starfury Convention. As always, the team work really hard to ensure all participants were catered for, especially those like myself with disability needs. The events are well organised and great care and attention is taken to ensure that everyone is treated fairly and grumbles are dealt with efficiently. The price of this year's convention was reasonable and comparable with previous years, and you do get a lot for your money. My one issue is that the Starfury website says that if you book your hotel using the Starfury Booking Code, while it is non-refundable, only the first night payment would be taken until check in and you get a cheaper deal which would include breakfast, compared to booking through another website or directly with the hotel. Sadly this was not the case this year, with direct booking with the venue with the same terms, was much cheaper. I would have liked Starfury (when it was brought to their attention) to address this with the hotel and some allowances made for a reduction on the balance payments taken on check in - especially with such a large amount of business.
On the whole though, I would highly recommend attending any Starfury event - I have already got one booked for next year and am comtemplating a second. The quality of their guests is always excellent and it makes for a wonderful weekend celebrating whichever fandom you are there for.

20 juli 2024
Review zonder uitnodiging
Logo Starfury Conventions

Antwoord van Starfury Conventions

Many thanks for your comments. You are absolutely right about the hotel rates; this is an issue that we are aware of and are trying to rectify with the hotel management. For previous events, convention attendees where offered a set rate by the hotel, but for this year the venue changed this to 20% off. Unfortionately with their "dynamic" system, rates can vary day to day. I am sorry this effected your enjoyment of the event, and we are working to rectify this for future events.

Beoordeeld met 1 van de 5 sterren

NO duty of care

I was promoted by TrustPilot to give an honest review of my experience - so here it is.
I was assaulted by an attendee of a convention and although the police were helpful, the organiser of the convention had a very outdated 'not my problem' response to the incident - there was a incredible lack of duty of care to the point where I was told 'it didn't happen in the actual function hall, it's not our issue'. Furthermore, when I asked if the person who attacked me would return, I myself was asked not to attend any further conventions. This is my sticking point and bone of contention - women should never be made to feel that they deserved what happened and then asked to be silent and dismissed from future activities. The organiser has since deleted the communication but luckily before this happened, I took screenshots. I have been encouraged to remain silent which, in this day and age is shocking. What happened to the 'me too' movement? Why is this still happening in this day and age? I would hope no one experiences what I did - but if you do, do not expect support or empathy. Out of sight, out of mind springs to mind.

23 juli 2023
Review zonder uitnodiging
Logo Starfury Conventions

Antwoord van Starfury Conventions

It is our intention to ensure that our events are a safe space for all attendees, and we operate a zero tolerance policy in respect of behaviour which falls below the standards expected of all.

The incident you refer to occurred outside of the convention area of the Hilton (Glasgow), and also outside of convention hours. The police were called as soon as we were made aware and they interviewed both yourself and the person you accused of assaulting you. However, you refused to press charges when the offer to do so was made by the police, thereby rendering them powerless to pursue any form of justice on your behalf. Despite this, we supported your decision and the individual was immediately banned from that event and also all future Starfury events. We also informed the venue who had him permanently banned from all Hilton hotels, and he was immediately removed from the premises.

We were later contacted by somebody stating that they represented you, demanding that that we pay you compensation for the incident. You subsequently contacted us by sending several messages via Facebook DM, when we again confirmed that the person who was involved in the Glasgow incident was banned from attending our events, but you refused to accept this.

We did not ask you to be silent. Indeed you have posted comments such as those in this review repeatedly in our facebook event groups and not once have we deleted your comments or removed you from those groups. When we have responded to your comments you have then deleted your post so as to remove our attempt to reply to you to address your allegations, whilst leaving other posts untampered with. We can only now presume that you have an agenda beyond that which is prima facie contained in your posts and are perhaps seeking to damage our business in pursuit of recompense, in respect of which we are not liable.
We are fully insured and work in partnership with our venues to provide a safe environment in terms of the material fabric of the premises and the equipment and utilities within. We are not liable (vicariously or otherwise) for the alleged criminal acts of attendees. Your redress in such circumstances lays against the alleged perpetrator of those actions and you declined to avail yourself of the option of doing so when offered.

Nevertheless, as an organisation we pride ourselves on implementing additional measures to promote safety at our events, despite this being to our economic and reputational disadvantage. We do not permit the reselling of tickets and require that all attendees produce evidence of their identity when registering at our events before being able to collect their passes which allow admission to both the event spaces and activities. In doing so we have at times attracted criticism and seen the policy adversely impact ticket sales but feel strongly that such measures are necessary to ensure that any decisions to exclude attendees, however rarely they may be required, can be enforced so as to ensure the safety of both our attendees and our guests and staff. As a further measure of our commitment to the experiences of our attendees we also have qualified NHS mental health professionals on our staff who provide support to those who might be struggling, for whatever reason, whilst in attendance at our events.

At no point have we ever stated that you were banned from any of these events, whether verbally or in writing.

Beoordeeld met 1 van de 5 sterren

Staryfury Invasion- The worst convention I have attended in 8 years of doing conventions

Putting this out here for anyone who wants to know what Starfury is really like. I attended Starfury Invasion in June and I can honestly say this is the worst convention I have ever attended in the 8 years that I have attended conventions. It had an A star guest list held in the style of a D star event. Let’s start from the beginning.

This event runs over 3 days and usually only offers 3 day tickets however as sales were slipping single day tickets were offered. I went on Saturday with a single day ticket. The guests included Mary Elizabeth Winstead and Natasha Liu Bordizzo (stars of the Ahsoka series). Prices for guest were reasonable and going by what many had said about Starfury I believed I had found a new convention that could become a huge favourite of mine. Within minutes of joining the Facebook group alone I noticed how hostile and rude a lot of the members were to others. No kindness just "well duh obviously" and "what do you think?". It felt isolating to be a newbie to this event with so many trying to act like top dog on the page. Even the guy who runs the event was rude to people referring to their comments as "stupid".

Nevertheless I held my head up high and waited until event day. I travelled 150 miles to be at this event which was held in the Hilton hotel at the NEC Birmingham. I walked into the main foyer of the hotel and nothing. No signage or cosplayers to be scene. I thought I was in the wrong place. A few others were very confused at this especially since we had been told signage would be clear.

Eventually we all turned down a corridor and found a few cosplayers and assumed this was the right place. First thought was it was very small. It was held in an open corridor with guests of the hotel using the lifts nearby. Very odd. Besides a room that you went into to collect your tickets, a queue of people waiting to have photos taken with the guests and one table selling Wish.com merch there was nothing else there. I got my ticket at 10:00am and by 10:20 I had my photo taken with one of the guests. It was then a long time of nothing to do but stand around until the doors to the panel room were opened. The panels were very interesting. No recording of any kind (this next part is directly from their own website) "Any attempt to record the event is illegal and a breach of copyright. Any attendees caught recording the guest talks will have their equipment temporarily confiscated, and will also be ejected from the event without refund." I couldn't believe the strict rules in place. Again 8 years of doing cons and this was a first for me. Not a very welcoming event. I felt trapped and unable to enjoy the panels with staff glaring at us all, checking to see if anyone was trying to get a clip of one of their favourite guests on stage.

I am being honest when I say besides the panels there was absolutely nothing to do from 11:30 until 3:00pm when autographs for the bigger stars were scheduled for. A few people I spoke to were not happy with the lack of things to do. I had 2 autographs to get and some weird reason even though autographs started at 3:00pm I was not even allowed to enter the autograph room until 4:45pm. I started talking to this one guy queuing for a guest who had said himself he had attended many Starfury events over the years, but this would be his last purely down to the strict rules and terrible hosting of the event. W were also told that anyone caught with their phone out in the autograph room even to look at the time would be warned very aggressively to put it away or face removal from the event (which did not sound like a bad option at this point). The whole day felt off and looking at other people’s reviews and queries this is a standard for Starfury events. I felt like I could not honestly give my review on the Facebook group as someone else who did was met with heavy backlash from followers of this event who would not have a single negative things said about Starfury.

I have attended many cons over the years. Many big, small and some that are no longer running however I can honestly say this was the worst convention I have attended, and I would never return to it. It was not welcoming at all and very dull so if you are thinking about attending a Starfury even please read this and understand that if you do attend the above it that you can expect. A long day of doing nothing followed by prison style rules that could lead to removal from the event.

Also looking at some of the other 1 star reviews here for Starfury I am fully preparing for a reply from the event. All I ask is that people look into this convention before throwing money at it. Know what to expect.

29 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Starfury Convention Weekend

Attended weekend Starfury Event. Very organised. Not overcrowded. Guests were great! Wasn't too rushed through Photo'S & Auto's. Panels were very entertaining. Had a fab time. Most staff/volunteers friendly and helpful. Would recommend Starfury events if you want an organised and more comfortable experience.

27 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Starfury Crossroads 8 was just incredible

Starfury Crossroads 8 was an incredible event! You get all the Q&A sessions included with your ticket, which is really a plus, and there's room for everyone. The crowd are lovely, a real family, and the stewards and staff are kind and fun. I can't wait to go again, I couldn't recommend it more!!

26 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% the best convention experience…

100% the best convention experience I've ever had. Been to 5 Starfury events now and they far surpass any others I've been to. I love the whole experience of staying in the same hotel as the convention, the staff are well organized and helpful and the information pack you get helps you schedule your time perfectly. Just back from Crossroads 8 and I'm hoping they continue with this event.

26 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into the Fold convention

My first Starfury event and it was amazing. Not that big of a con, but the casual atmosphere was so warm and welcoming. I loved that you can actually see the people who are behind the event, organization-wise and in making attendees feel welcome, Sean is definitely doing a great job. In addition to, of course, the guests, my personal highlight was the costume competition, that’s definitely something I wish was on more conventions! Amazing people and amazing time, I’ll definitely be returning!

3 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into the Fold

Into the Fold was my first starfury convention and I can honestly say I loved EVERY moment of it. It was amazing, everyone was super nice, and I simply had a blast. I highly recommend going next year if you love shadow and bone!

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into the Fold - Heathrow

Into the Fold was my 4th Starfury convention and I come from California because I really enjoy the smaller con experience with great guests and attendees. As always, it was very well organized and a lot of fun! I also like to volunteer as a steward to help out - it’s nice to get to see a bit of the behind the scenes workings of the con and it’s a nice way to meet more people.

2 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into the Fold was a fantastic convention

Into the Fold was a fantastic weekend, really organised and the stewards were all so friendly and helpful. Great to be immersed further into the world of shadow and bone, meet the cast, and learn lots about their experiences. The place to be for a fun and busy weekend, the parties are unmissable and I loved making new friends!

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into the fold

Very friendly smaller event. Staff was friendly and made sure everybody got what they paid for. Would definitely recommend.

3 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into The Fold - my fave con to date!!

i generally enjoy all starfury events, they're always good fun, chill and friendly, prices of extras are always beyond reasonable, it's just good viiiibes <3

so it was no surprise to me that bringing my favourite fandom together at Into The Fold ended up being my favourite con experience so far!! everyone was lovely and had a good time.
despite a couple of tiny hiccups (what are cons without schedule fumbles, amirite??), the organisation was brilliant, the staff helpful as always and we just had SUCH a good time!!

can't wait for the second edition!! thanks again sean & team for giving us another chance :)

2 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Into The Fold

This was Starfury's first convention for Shadow and Bone. I had a fantastic time. The guests were lovely, staff always friendly and helpful, and I made some new friends. It had such a lovely atmosphere and would love to go back and do it all again!!

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Always a fantastic time

Always a fantastic time. Always well run and genuine love for and from the guests. Small, intimate and friendly. Always recommend coming here and am usually here at least once a year for one of the many conventions they run.

9 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m a huge Lucufer fan

I’m a huge Lucufer fan and had never been to a convention so Lux 3 was my first. The hotel was fabulous, great room, location and spa. The Starfury event was brilliant, I volunteered as a steward, best idea to invite people todo this as it helped me meet people and make friends as I attended in my own. Thank you Starfury and the Lux fan community, I had a blast.

9 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lux3 with Starfury was a blast!

I attended my second Starfury event for the Lucifer tvshow, “Lux3”, and I loved it. The organising, the staff, the volunteers all together did a hreat job. The guests line-up was amazing and complimentary to the previous Lux2 that I had attended, so now I have met many actors of the show.
I’m really appreciative of the reasonable pricing which is worth mentioning.
I come from abroad, if I were in the UK I would attend Starfury events regularly.
I can recommend.

10 februari 2024
Review zonder uitnodiging

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