Status International (UK) Ltd. Reviews 

My little used Status electric blanket stopped working as it was a present I could not provide a receipt it was approx three years old, I contacted Status and Andrew Schofield dealt with my query, it was the controller faulty Andrew sourced a replacement and sent it to me by return, blanket now working well done Andrew good customer service

I'd invested a small pile in recently kitting out our bungalow with Alexa enabled lights and sockets which I'd spotted in our local shop.

Very impressed with the simple and fairly foolproof installations and we were just getting to the 'automatic' stage of using new equipment when ....argh...the TV SWITCH stopped working.

As there are no replacements in the local shops ( I know, I cleared them out) , I thought a quick email to the manufacturer was in order.

Imagine my surprise when I got, not an email reply but a telephone call (!) from Andrew, their customer service rep. After going through a few diagnostics, he confirmed the unit was faulty, but needed a video of the fault, plus original receipts.

Items duly sent, and I was told that a replacement would be sent out buy next post.
Andrew was charm and courtesy itself, and I believe the company should consider itself fortunate to have such an able communicator in its ranks

All told, I believe this is one of the best experiences on defective IT equipment I have ever had the good fortune to be involved in - and I speak as an IT engineer of 20+ years.

Thank you!

Was struggling to get my bulb set up so messaged through the app. Within a couple of minutes I received a phone call to help me set it up after a few minutes of going through the set up after resetting the bulb was connected couldn’t fault the service and customer care went above and beyond to make sure I was happy with this

The best Customer Care I have ever received. Specific thanks to Andrew Schofield whose professional and supportive manner was so much appreciated and he is a credit to the company. Thank you again

Was having technical issues pairing a device but one email and got a call within the hour and all sorted.

What a pleasure to talk to a company that cares about there customers I spoke to a lovely lady and then talked on emails to Andrew total commitment thank yiu

Many thanks to Andrew Schofield and his team for their fast, friendly and efficient after-sales service

Unfortunately my product (Patio Heater) stopped working. As it was within the warranty period I contacted the company who talked me through the process and replaced the product. Exceptional customer service

good service dealt with my query within 1 hour

At the end of September last year, my wife and I bought a Status kettle from a local store. Unfortunately, it recently developed a fault, and I took it back to the shop I bought it from. The lady in the shop phoned her boss who said that it was out of warranty, despite the fact that it was still within its 12 months from purchase. I have sent a letter of complaint to the shop company MD (still no reply), I also then contacted Staus to alert them of this default but to my surprise after speaking to Andrew in their QA department it was agreed to send us a new kettle, subject to my sending proof of purchase and photos to Status QA. Which I have done, and a new kettle is on its way. I was very impressed with Status's response as it did not need to do this as contractually the onus was on the shop. Thank you, Andrew, for your amazing help.

I had changed my Internet provider and needed to set up the Maxim light bulbs again so that they worked with Alexa. After many wasted hours, I realised that I needed help. I eventually got through to Andy Schofield of Status International. Despite my lack of knowledge, Andy was able to patiently guide me through a very complex and long-winded process - and successfully got the lights working. To say that he was patient is a gross understatement. He also showed the necessary understanding and knowledge throughout the process. Brilliant!

Although, having bought the desk fan via Amazon, I directed my problem to Status International as I was having a difficulty with the assembly. Andrew, who addressed my problem, dealt with the issue with patience and courtesy. Although it became evident that I had misread the assembly instructions, Andrew took me through the process with kind humour. If all employees of Status International reflect the same attitude as Andrew S it’ll be a market leader.

P.S. we love the fan - effective and quiet.

Brilliant service can praise them enough five stars.one very happy customer thank you

Outstanding customer service. Telephoned company to explain the problem and I was advised that someone would call me back. Within half an hour Andrew returned my call, explained what I had to do to obtain a replacement usb socket block. A new one arrived within a couple days. Can only praise the service provided.

I purchased a Status Tower Fan from a local retailer, and was disappointed to find that half of the base plate was missing. As soon as I reported it and sent a photo of the half that *was* included, it was established that the model was no longer in stock and so I was offered a whole new replacement tower fan - which arrived within days by courier. I offered to contribute to the cost but this was declined. I can't remember when I last experienced such amazing customer service! A massive thank you to Tim Bailey and colleagues at Status.

I had a small problem with the assembly of a patio heater I purchased from Aldi. I contacted the customer support telephone line at Status International and was put through to someone from there technical team who talked me through the solution..... Problem solved - operator error [me].
Great support from this company and a great product.

Very good service. Andrew Schofield kept me up to date, called me and reminded me to send in pictures if damaged patio heater and I received the replacement almost immediately.

All good so far easy to assemble my air flow fan with stand well made with good legs and the price value for money.

Status international products are absolute garbage .bought a 4slice toaster it lasted 1week . then bought AC/DC adapter to power a VGA booster at 9v guess what it lasted a measly 2days stay well clear of this crappy brand you will guaranteed be disappointed.

Worst thing i have ever bought doesn't even work I have switched it to a 2.4ghz network and still cant find the bloody thing, My job is in IT so either I am very bad at my job or these things are just rubbish!