Good good. Good garden destinations. Helpful driver.

We were booked for 30th June staying at Bolton, which included trips on the Settle-Carlisle railway, a canal boat trip at Skipton and another heritage train trip.
Firstly, we were an hour and forty minutes late being picked up, that was because of " known delays" on the Orwell Bridge. Once we were aboard we realised that there was no air conditioning and the temperature was about 35 degrees on there. We thought at least once we got to Cambridge Services we would be on another coach. Wrong ! It was 30 degrees at Cambridge Services and it felt decidedly cool !

We complained to the co-ordinator about it, now would you have thought the driver would have phoned that one in, as he had`nt. Incidentally from the time we were picked up at Stowmarket the driver never spoke a word. A lot of the passengers had been on a lot longer than us.
Anyway they tried to get another coach but were unable or at least that was what we were last told and that the coach would be replaced at Bolton. We politely said that we would not re-board and would get a taxi home. I have complained and asked for a refund which they have refused as the tour went ahead and that they did get a 19 seat bus for some passengers to Blyth Services, where a replacement was put on. They never even tried to phone me at Cambridge Services, we were there for quite some time.
They have been very reluctant to reply to my emails now. I had asked for a refund and then later asked for my complaint to be raised with a senior management and it was supposedly passed on. This being because I was refused a refund. I never heard a thing. I have given it time before I have written this review. We were never even offered another date, or a voucher to use in the future.
The attitude is that it was our fault for not continuing with the journey as the tour did go ahead. Travelling on the hottest day of the year in coach at 35 degrees is not my idea of fun. In fact we had personal fans with us but they were of no use because of the excessive heat.
As there are a lot of good reviews for Sunrise Direct perhaps we were just unlucky on what was a testing day.

Extra time travelling so welcomed stops at Leamington Spa and Stratford instead of horrible motorway services, thanks to driver!

Good holiday destination, professional and friendly driver.

Sunrise made the booking process easy and explained everything fully. It was a bonus that they picked us up from home and took us to Tilbury and that worked very well.

We had a great holiday we saw all the was in the brochure. The hotel was good food good. Marcus our driver was brilliant he was very helpful and had knowledge of what we were gong to see. He had a great sense of humour. He did take us to a donkey sanctuary which I think you should add to the holiday. Would go again.

Good driver ,hotel great ,food outstanding ,just could do with a bit of night life nothing to do in evening ,staff great

Our driver Tony was very friendly and helpful. Our trip to Belfast went smoothly. Very good tours to the Titanic museum, the giants causeway and a city tour. The Ramada hotel is very modern and comfortable. I would have liked to see more of the murals, but this is something easy to arrange for yourself on your spare day. The people of Northern Ireland are extremely friendly and helpful.

The feeder coach to Cambridge was the most efficient we have had. Both drivers were professional and kind. The hotel was efficient and food very good standard . Our room was clean with a view of the harbour .We do look forward to booking again next year.

IT First time going with Sunrise coach company as.I have worked with a coach hoilday company .We went to Ireland a tour of Belfast and around Ireland and the Mountains Mourne.and Titanic Experience.Best hoilday we been on for along time. Good Hotels and Good food our driver Tony. Was very nice and helpful all the way.John. Cheryl.

We had a great few days staying in Weston-Super-Mare. The trips out each day were good, and it was nice to have someone else to do the driving. Our hotel was nice and the rooms very clean. The food was good and plentiful. A perfect few days break.

Our driver was very helpful and friendly. The Royal Grosvenor hotel was very good and all the staff were friendly and helpful. The chef was especially helpful over preparing special food for my friend who is a vegetarian and also has a mushroom allergy. The trips were enjoyable and well organised.

What can I say everything when to plan stops were good the trips good hotels were good except coming back one lift one person one case what planet were they from apart from that the hotel was good keep it up thank you all

Everything seemed well organised , and trips were really good. But next time I would go for longer as we were quite tired after as there was so much fitted in on the 5 days/ 4 nights.

Everything was well organised except the Preston overnight stay we did not get information and the lift only took two people at one time. The food was good but the way it was served was to serve each dish one at a time leaving most of the table without food for quite a time, so the table was unable to eat and finish together

Smooth journey - hassle free coach swap at Cambridge sevices - friendly helpful driver - clean (though very dated and basic) hotel with very efficient staff and a beautiful location - couldn't have been abetter holiday

Very good holiday. Good food, accommodation and entertainment. The driver maddie was the best driver we have been with. Only problem was the changeover in cambridge

Hotel was great the only thing that needs to be mentioned is the walk up the steps to the river in the sky I only just made it good job I had two walking sticks as I’m a 82. year old with bad legs and COPD

An excellent and very knowledgeable driver named Marcus. The places we went were OK except the spitfire museum which was brilliant

Great driver/tour manager (Derek). Great hotel. Great excursions. Great weather which helps. Had better food but OK. Scrambled egg rubish. Very dry.