This is a great company for servicing printers. They answer the phone very speedily. They communicate by email. They arranged for my service for the following day. Their engineer Steve was smartly d... Toon meer
Bedrijf heeft geantwoord
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Bedrijfsgegevens
Geschreven door het bedrijf
Teffont has over 45 years experience in the sale, repair and maintenance of office equipment and provides a UK-wide call out service. We believe that brand knowledge, attention to detail and dedication to customer service sets us apart from other companies. Our offices enable us to readily access both the north and south of the UK, making us ideally located to provide a comprehensive sales, repair and maintenance service for printers, photocopiers, wide format devices, scanners and print finishing, as well as supplying consumables and paper for office equipment. Whether your business needs replacement office equipment, repairs to existing machinery, or you are considering a maintenance contract, Teffont provides a professional, prompt and efficient service, wherever you are in the UK. We offer a variety of flexible finance solutions from loan devices, lease hire contracts, cost per print, annual or quarterly maintenance. Please feel free to discuss any requirements you may have with our friendly team. We have a live chat facility on our website – www.teffont.co.uk, call us on 01454 318128 or email us on service@teffont.co.uk . We supply, repair and maintain all major manufacturers’ models, including Hewlett Packard (HP), Xerox, Brother, Ricoh, Konica Minolta, Lexmark and Canon
Contactgegevens
Springate Farm, Back Lane, Monks Eleigh, IP7 7BA, Suffolk, Verenigd Koninkrijk
- 01454 318 128
- sales@teffont.co.uk
- www.teffont.co.uk
4,8
Uitstekend
170 reviews
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****Avoid this company*****, buy a new printer
The company charges full price upfront, the printer engineer turns up without any parts. Then the quote of parts comes later at a cost more than a new item costs. At that stage you will realise it was better to buy a new printer and not worth using this company
16 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Harry, thank you for your valuable feedback. I’m disappointed to hear that you weren’t happy with our service on this occasion. I’ve personally looked through the job notes and thought it would be worthwhile replying.
I can see that you were charged £75 + VAT, which included the call out and the engineer’s time to diagnose the fault on your colour laser printer, attempt to fix it and if need be order parts. Our engineer, Steve, was on-site for one hour and diagnosed that a part would be needed.
As much as we’d like to, we unfortunately can’t carry all the parts that our customers’ printers may need – it just wouldn’t physically be possible. We instead provide a no-obligation quotation for parts, which if you choose to go ahead with we fit with no additional labour charge.
I see that the next day we provided you with a quotation for the required part, which unfortunately was quite expensive as it was a major unit in the machine. It’s with this kind of information that our customers can make an informed decision whether it’s more cost effective to repair their printer or replace it. And in your case you decided it was more cost effective to replace.
Kind regards, Ian Hodgson, Sales Director.
Great service - but pay more for the service, less for the parts!
Teffont are really efficient. Good response, good scheduling of technicians's visit, excellent performance on site. Only one suggestion. Teffont is not charging much for site visits, but is marking up components with a large margin. Guys, you don't need to do this! Charge more for your excellent service, and keep your mark up on components lower. That makes pricing more transparent, and encourages people to pay a premium for the good service you offer, which is worth a lot.
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Hugh, thank you so much for your review, we're really pleased to be able to help you.
Best wishes, The Teffont Service Team.
Good customer service
Good service but had to chase at times. When faced with a real problem they really were flexible and customer service was excellent! They put me, the customer, first and that is not only surprising these days but a great reflection on everybody who was involved in rectifying my printer problem.
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Clive, thank you so much for your review, we're really pleased to be able to help you.
Best wishes, The Teffont Service Team.
Antwoord van DSG Solutions Ltd T/A Teffont
Thanks Ewan! :)
Best wishes, The Teffont Service Team.
Value for money
Although it took a whole to fix the problem, I would recommend their service. Engineer came out and diagnosed the problem. We were quoted for parts needed. Engineer returned and fitted new parts but printer still wouldn't work, so removed printer to workshop. A replacement printer was offered. They had to order more parts and finally returned the printer working again. The best part of their service is the one fee covers all costs. We had the engineer visit us three times but only paid the initially quoted charge. Not cheap, but well worth the price. I would recommend this company.
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Bob, thank you for your lovely review. Best wishes, The Teffont Service Team.
Wouldn't use again
Not particularly blown away.. told us we had a faulty part and what it was, but that was all. Long time to get a receipt, never got a proper engineer's report. Nothing awful, but a long way from five star.
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Chris, we're sorry to hear that your experience was less than satisfactory. We'll look into this and come back to you.
Best wishes, The Teffont Service Team.
Dear Chris, thank you for your feedback. Following a request on Wednesday 25th September for our engineer to attend site, I understand our engineer was onsite the following morning and diagnosed a faulty consumable item, please let us know if you require any further assistance and we will be happy to help.
Kind Regards
Ian Hodgson
Sales Director
A very reliable and thorough company who are polite and efficient.
I have nothing but praise for this company. They do much more than their competitors and are more concerned with fixing your machine than clock watching. I will definitely use them for allmy office maintenance needs.
Malcolm Severs, Animal Images
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Malcolm, we must admit..we feel the same way. :) Thank you so much for your kind review. We look forward to hearing from you in the future.
Best wishes, The Teffont Service Team.
Excelent service and very cost effective
I would recommend Teffont for any printer problems you have good on the ground engineers and quick response. Very cost effective and do what they say they will do.
15 oktober 2013
Review zonder uitnodiging
Antwoord van DSG Solutions Ltd T/A Teffont
Dear Steve, thank you for your review. We'll pass on the feedback to our engineers.
Best wishes, The Teffont Service Team.
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