Tender Sleep Furniture Reviews 

I’ve made 2 purchases over recent weeks, and from the point of first contact to delivery everything has been exceptional ! Very easy purchases, quick delivery, friendly staff at every contact. The delivery driver even helped me up the stairs with the mattress 👍 💯 recommend

Amazing service , next day delivery and constant updates to when you will get your item. 5 stars all round

Nice drivers. Lots of communication during the day about delivery timings so we didn’t have to wait in all day. Good office service via wassap and product came well protected and easy to assemble. Will use service again.

Great company, very very quick delivery and very good quality products . A1* with every part of my order and will use again and highly recommend

Exceptional service, would definitely recommend.

I bought a double bed yesterday it arrived when unpacked it was damaged i have since phoned them at first was all intrested now they are no intrested so please beaware people they are not to be trusted they only want your money stay will clear from them they also use the name of mordern furniture on watts app

Good very good experience excellent

Delivery services is to gud. The staff was to gud and kind. Delivery on time.

Great company great customer service

Excellent service, will definitely use again.

The communication through WhatsApp was awful and I was given a delivery slot of between 4 and 6pm.that slot passed so I tried to contact through WhatsApp I didn't get a reply until around 7.15 the bed arrived at around 7.45.the solo delivery guy refused to bring my bed and mattress upstairs stating that they are not required to!which contradicts what the company says,I am 50 with copd lung disease and was alone with a teenager so I confronted him about this and he shouted do not speak to me like that.he also said he wasn't late because he doesn't start work until after 6pm so there was noway I would of recieved my order between the 4 and 6 pm slot I was given!the bed itself is OK but not the greatest and if you require it to be delivered upstairs i wouldn't bank on that happening because it seems each driver makes their rules and many arw lazy that don't want to do the job they are paid for!I still have had no contact from the company regarding my complaints!poor service overall with a mediocre product!

Excellent service. Ordered the night before within 24hrs my bed was delivered. From initial contact / order to the drivers delivering it communication was outstanding

I ordered my bed at 3am when I couldn’t sleep, was delivered by 5pm the same day! A really good sturdy bed, very impressed with it!

hi, thank you for my bed being delivered.you went out of your way to help me get it on time and left for me safely where i asked.
you stayed in contact with me throughout the delivery, and the bed was spot on thanks.

Delivered wrong items. A hassle refund g after that. Promised replacement that never happened. Customer service unreachable. Avoid.

I put a order in for a double bed including mattress, headboard and wheels/casters.and by 17.30 -18.00 the bed was delivered the same day. Spent an hour setting up (im 66 )and looks and feels comfortable..

Excellent communication and prompt delivery

Never delivered the bed i paid for, took my money and never delivered. Don’t answer phone or emails, just lost £200, complete SCAM, Do not go near this company, utter Scammers

⭐ 1 STAR – PLEASE BE AWARE BEFORE ORDERING

Absolutely terrible customer service and an extremely frustrating experience with Tender Bed Furniture.

They delivered the wrong bed, and we have now been chasing them for more than a month to collect it and issue our refund. Despite numerous calls and attempts to resolve the matter, we are still waiting.

Please be aware before purchasing from this company. In our experience, they may deliver the furniture very quickly, but the real problems start afterwards — particularly when it comes to assembly, dealing with problems, returns and refunds.

When everything goes smoothly, you may not see an issue. But if something is wrong with your order or you need to return an item, that is when you really find out what their customer service is like. Our experience has been absolutely awful.

We should not have to spend more than a month chasing a company to collect an item they delivered incorrectly and return our money. There has been no urgency, extremely poor communication and no proper ownership of their mistake.

I genuinely regret purchasing from them and, based on our experience, I would strongly advise customers to think very carefully before ordering. A quick delivery means very little if the company does not properly support you when something goes wrong.