The New Homes Group Reviews 

We are still going through our journey of buying our first and hopefully only house, but so far we have had very helpful and understanding people, that have done wonders to make us feel like we're not lost as we navigate this process. Luke Harris and Olivia Wright were wonderful, they both answered any questions, and explained things when I was getting lost. So far it's been a really good experience. As we continue moving forward Im sure it will be just as easy as the beginning.

I was liaising with Georgina Merlini for some time. She was always professional, understanding, personable, empathetic and an absolute pleasure to deal with.

It can be quite daunting going through the process of acquiring a mortgage - I’ve applied for several across my lifetime and the stress doesn’t get any less. Jack was amazing - super efficient and responsive, very respectful and knowledgable, but most of all, determined to be of the best help. His calm, professional demeanor was so reassuring. Cannot recommend highly enough…

We’re so grateful to Lucinda for all of her help throughout our house purchase. She was always friendly, helpful and responsive. We experienced some difficulties elsewhere in the conveyancing process, and Lucinda went above and beyond to help us through these, chasing things on our behalf, keeping us updated and helping to get everything over the line. We really felt that she cared about our purchase and was doing everything she could to help. Thank you so much, Lucinda, we really appreciate all of your help.

Emma Sandu has been a great help at the start of the purchase of my new property,
she has shown to be a very professional in her job and this has been a great help in the process we are undertaking.
again thankyou .

Really quick and professional service. Timings and next steps were always clearly communicated. Lucy our contact was really friendly and helpful.

Great service. Emma was so professional and provided excellent support throughout the pre-approval stage. Keep up the great work.

Had a very great experience, as a first time buyer, Armani was on hand to take calls and was very helpful in explaining each step of the process, making the process a lot less stressful than it would have been otherwise

Kelsey was absolutely fantastic throughout! Her communication was exceptional, and she consistently went above and beyond to provide an efficient and professional service. Nothing was ever too much trouble, and she made the whole experience so much easier. Kelsey is a real credit to the business, and I wouldn’t hesitate to recommend her. Thank you, Kelsey!

We are beyond grateful to Hayley and Chloe who have supported us through this whole process. Chloe was fantastic guiding us through the initial sale and plot reservation process, negotiating for us and managing our expectations.
Hayley was beyond amazing through the sale / purchase steps. Constant updates, helping us through any issues, being a voice of reason and listening to any queries we had. Nothing was ever too much trouble and she was always approachable and responsive. She is an absolute asset to TNHG, every company should have a Hayley, we have been so lucky having her allocated to our journey. Thank you so much.

They’ve been super helpful and responsive so far! Nothings been too much trouble and they’ve always explained every step perfectly!

I had a great experience with New Home Group. The team was professional, friendly, and helpful throughout. Communication was clear, and everything was handled efficiently. I’m very pleased with the service provided and would happily recommend New Home Group to others.

Straightforward, clear and calmly presented service with Georgia's communication style being perfect. I really appreciate how this organisation is managing the property purchase so far and I recommend the New Homes Group.

We had a great experience throughout the purchase process with Mr. Luke Cox. He was very helpful, kept us updated, and follow up whenever needed. We really appreciated his support throughout the process.

Book house viewings and ghost you

New Homes Group set up our mortgage and insurance. We specifically asked for good insurance cover as we are self-employed. This was done and we were happy. After a cancer diagnosis we then discovered that our policies had been change, without our knowledge or consent and basically we could claim for nothing.
Insurance was discussed during remortgages but none of consultants advised on not having cover on our mortgage, even when they tried to sell us another insurance policy, despite us saying we didn't need it as we had mortgage cover.
They have left us in severe financial difficulties as we cannot work while undergoing treatment.
They only seem interested in their commission and kick backs with little or no concern for their clients. They take an age to respond to complaints, if they do respond and are completely incompetent with their advice and only advise on what best suits their commission and the easiest route for them.
We advise not to use IMH, New Homes Group for your mortgage or insurance needs.

Been dealing with Armani and she was brilliant very prompt at pushing everything along as you would wish !

We worked with Ian Stainer from having our offer accepted right through to completion on our first property. There was quite a long and stressful wait throughout the process, through no fault of New Homes Group or ourselves, but Ian was fantastic in supporting us through it. He was always friendly and willing to help with any queries, and consistently chased all parties involved on our behalf. He kept us updated at every stage, offered helpful advice to keep things progressing, and was always available for any questions we had throughout the sale and purchase. Would absolutely recommend the additional support Ian provided. Thank you, Ian!

It was a really smooth and straightforward experience thanks to the help of Emma Sandhu who was very clear and concise in what was needed