I have bought several used laptops from Tier1 over the years. Always found them to be reliable to deal with and always been pleased with the products. On the odd occasion when I needed aftersales... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very easy to order with fast dispatch, extremely pleased with laptop on arrival looks brand new, it doesn’t disappoint in any way, would certainly buy again and recommend.
Bedrijf heeft geantwoord
I contacted support to ensure the device BIOS was unlocked. Not only did the device arrive in the required state. But Tue support team were really helpful.
Bedrijf heeft geantwoord
Very good customer service with prompt and relevant replies to my queries. The ThinkPad itself was in almost perfect condition apart from minor scratches and blemishes to the exterior (this type of b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Computerwinkel
- Computers en accessoires winkel
- Computer hardware fabrikant
- Computergroothandel
- Winkel voor tweedehands computers
Geschreven door het bedrijf
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Geschreven door het bedrijf
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Contactgegevens
59 Stanley Road, M45 8GZ, Manchester, Verenigd Koninkrijk
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
Battery not included.
Tier One sell battery based products, which could be a number of years old. We all know that batteries deteriorate over time, but Tier One's refurb process doesn't include the battery. So if you buy a refurb, you may as well resign yourself to fitting a new battery. If the battery is sealed in the product, you can look forward to an expensive visit to the repair shop.
I've been asked for more information, with a threat to delete this rating. I've passed on what details I can with the links provided, but that didn't amount to much.
My review is based on the fact that refurbished products are likely to be old, and because batteries deteriorate with age, the battery is likely to be substandard. Tier1 say they don't include batteries in their refurbishment processw, therefore buyers of refurbished, battery-based products risk a deteriorated battery and hence the need to replace. If the battery is sealed into the product, that would normally mean a trip to a repairer.
I've recently bought a tablet from Tier1, which is perfectly ok, but I'm only using it at home, so a charger is always available.
30 april 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Good Afternoon Dave
I’m sorry to hear about your experience with your purchase from Tier 1
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at customerservice@tier1.com
We’re committed to providing excellent customer service and are looking forward to hearing from you!
Many Thanks
Tier 1 Customer Services
Brilliant customer service from Lucas
Brilliant customer service from Lucas. Very happy with my 2nd purchase . Laptop is almost new , no scratch at all ( Grade B) on the screen, will definitely buy again in future.
15 april 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Hi AJ, thank you so much for leaving us a great review. I'm Thrilled to hear you are happy with the condition of your laptop. Lucas will love to read the kind words you left about their service! Thank you for the feedback and we hope to see you again!
Warm Regards
The Tier 1 Team
Website very clear and easy to…
Website very clear and easy to navigate. Product arrived quickly and in great condition.
6 april 2024
Antwoord van tier1online.com
Hi Tom, Thank you for leaving us a great review. I'm Happy to hear you enjoyed both our website and your product. We appreciate your kind words and hope to see you again.
Best regards
The Tier 1 Team
good quality product no complaints so far
Website easy to use and once ordered the laptop delivered promptly. I was kept informed of delivery with a short delivery window.
29 maart 2024
Antwoord van tier1online.com
Hi Tee,
Thank you for taking the time to leave us a great review. We are thrilled to hear that you had a great experience with Tier 1, your feedback is greatly appreciated.
Warm Regards
The Tier 1 Team
The customer service was really good…
The customer service was really good and they recommended the perfect computer for me. Delivery was quite quick and the laptop was well packaged.
27 maart 2024
Antwoord van tier1online.com
Hi Joanna,
Thank you for leaving a great review. We appreciate your feedback and are delighted to know you enjoyed our customer service experience. Your satisfaction is our top priority, and we are here if you need us.
Best Regards
The Tier 1 Team
Everything is great. I am satisfied with this purchaseEThe tablet I ordered was delivered on…
The tablet I ordered was delivered on time, I am satisfied with this purchase. This is already the second purchase from this company and so far I have no complaints against them.
3 april 2024
Antwoord van tier1online.com
Hi Regina,
Thank you for leaving a 5 star review. I am thrilled to learn that both of your overall experiences with Tier 1 have been amazing. Your kind words are appreciated and we hope to see you again soon.
Warm Regards
The Tier 1 Team
Good price for reliable equipment
27 maart 2024
Antwoord van tier1online.com
Hi Geoff,
Thank you for taking the time to leave us a 5 star review. Customer satisfaction is very important to us so thank you for your feedback.
Warm Regards
The Tier 1 Team
Straight forward purchase
Straight forward purchase, no fuss, delivered on time.
29 maart 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Graeme,
Thank you for taking the time to leave a review. We always enjoy hearing what our customers have to say ! I'm glad we could be of service and appreciate the kind words!
Please see us again if there is anything else you need!
Best Regards
The Tier 1 Team
difficult to open when one handed
difficult to open when one handed. insufficient usb sockets
15 april 2024
Antwoord van tier1online.com
Hi Trevor,
Thank you for taking the time to leave us a review we appreciate you feedback. We list all specifications including the number of USB ports a device has on our website below the images, but if you are ever unsure on anything, don't hesitate to contact us.
Best Regards
The Tier 1 Team
Tip top supplier
Tip top supplier. Bought a 'Grade A' Lenovo Yoga. Ordered with standard delivery at lunchtime and delivered 10AM next day. Not a mark on keyboard or screen. Looks unused. No signs of wear on keyboard. Runs like a dream. Super silent and cool - in fact I think I may name it 'Cool Runnings'. Tip for prospective purchasers - If you are not in a hurry, register with the site and wait for special offer emails. I saved nearly £100 with various discounts etc.
12 april 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Robert,
Thank you so much for your amazing 5-star review! We are thrilled to hear that you had such a positive experience with Tier 1 and that your refurbished laptop exceeded your expectations. Your Kind words are greatly appreciated and your recommendation means the world to us!
Best regards,
The Tier 1 Team
Faulty screen laptop
Faulty screen laptop
I bought HP laptop back in September 2023 came with faulty screen but we hardly used it
The laptop could not be repaired I took it to the branch in Manchester
Jordine from the customer services looked after me got me the best replacement laptop
Thank you Jordine for everything
Jay
10 april 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Jay,
Thank you for taking the time to leave a review. I'm so thrilled you had a great experience with Tier 1's Service. Your kind words are truly appreciated.
Best Regards
The Tier 1 Team
My return
I spoke to Lucas, he was extremely helpful and polite and he resolved my problem straight away
Such a lovely chap many thank you’s
26 maart 2024
Antwoord van tier1online.com
Thank you for your kind words and compliments!
I'm glad to hear that you had a positive experience with our service.
We hope to serve you again in the future.
Kind regards,
Customer service.
Good customer service and good laptops
Some issues with the laptop model I chose being no longer available, but the customer service team were responsive at all times
Received laptop now and its in excellent condition.
My only complaint is there was only Microsoft Windows available pre-installed as an OS. Rather than paying for a Windows license that I won't use I would prefer an option to have Ubuntu, or Fedora, or no OS at all.
edit: I since was told you can use code "NO-OPERATING-SYSTEM" in this case, and the team helpfully applied it retrospectively for me
11 maart 2024
Antwoord van tier1online.com
Hi Sam,
It’s great to hear you had a positive experience with us. It's great to hear you are happy with our customer services team and the condition of your laptop. We offer a discount code that will discount £20 if an operating system is not needed. I would like to reach out by email to give you more information around this.
Best Regards
The Tier 1 Team
Great Service
Items due for delivery today. Bought previous units from Tier 1 with no problems.
I didn't apply the 10% discount code during checkout, contacted customer services and as a goodwill gesture, they refunded me 10% of the order.
Great service, definitely would use again.
29 maart 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Hi Louis,
Thank you for recommending us in your review! We’re glad we have made your experiences with us great and will be happy to help you again soon.
Warm Regards
The Tier 1 Team
Very polite and efficient service
Very polite and efficient service. Laptop delivered as promised
13 maart 2024
Antwoord van tier1online.com
Thank you for taking the time to leave us a review. We are so glad you had a positive experience with Tier 1. Your support is invaluable to us. Looking forward to seeing you again soon!
Warm Regards
The Tier 1 Team
Excellent pre-purchase support...
Excellent pre-purchase support (questions about PC being considered) and quick delivery once ordered.
18 maart 2024
Antwoord van tier1online.com
Good Afternoon Mike
We are glad to hear we provided you with top-notch service! We appreciate the feedback.
Many Thanks
Tier 1 Customer Services
I bought a Macbook Pro for my daughter…
I bought a Macbook Pro for my daughter which arrived looking brand new. She is absolutely delighted with it.
16 maart 2024
Antwoord van tier1online.com
Good Afternoon Mark
Thanks so much for the review, and happy to hear both you and your daughter are happy with the MacBook.
Many Thanks
Tier 1 Customer Services
Great product and great price
The Screen arrived quickly, and it was well-priced. Very happy.
15 maart 2024
Antwoord van tier1online.com
Good Afternoon Deb
Thank you for taking the time to leave a 5-star review for Tier 1. Your satisfaction with our products and services is appreciated.
Many Thanks
Tier 1 Customer Services
Very fast delivery
Very fast delivery! over the moon with my laptop, high quality - like new (grade A). I was recommended this business by a friend and I would highly recommend them also.
28 maart 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Good Afternoon Saskia
Thank you for recommending us in your review!
We’re glad we made your experience with us a great one and will be happy to help you again soon.
Many Thanks
Tier 1 Customer Services
Class C Laptop
Product , Customer Service , Delivery , all tremendous. Above & beyond my expectations.
6 maart 2024
Review zonder uitnodiging
Antwoord van tier1online.com
Good Afternoon Dougie
Thanks for the feedback. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Many Thanks
Tier 1 Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.