Tiles DIY Reviews 

I wanted to choose some slabs for my garden. I went to the Bounds Green branch where l found the staff to be extremely helpful, polite, knowledgeable with excellent communication and customer service.

This is the second time l have used this company as previously l purchased my bathroom tiles from them too. I would definitely be coming here again in the future due to the amazing service, unbeatable prices and quality products.

Awful Company. Sent me the incorrect tiles, not the tiles I ordered from the sample. Therefore I didn't accept the delivery. Over £1500 of tiles purchased and they only refunded £1000. Took off £500 off for delivery charges. Trying to palm me off by saying they sent the correct tiles and that the sample wasn't a good reflection of the tiles they delivered. They are completely different!!!

We used the Colchester Branch - What a fantastic shop! Excellent customer service from the moment you walk through the door. Great display of tiles and ranges/options in sizes. Colin and the team helped us with everything from the grade/type/price of tiles, through to refunds for leftover packs and advice on colour of grouts etc. Worked well with Dan, the tiler, to make deliveries etc. flow smoothly. Easy to get to and plenty of parking outside. HIGHLY RECOMMEND this customer friendly store.

My statement is in reference to Bounds Green Tiles DIY N11 2UL.
I had been assisted with getting all my fixtures and fittings from start to finish by the Wonderful Salesman JOHN. Every time I entered the shop JOHN was there and he was always happy to help me no matter what. I had visited the shop 4 times and there was one occasion I spent about an hour in there and JOHN was on hand to show me around and confirm the sizes and textures of all of the items I intended on buying from the Phoenix Catalogue. At no time did JOHN show any dis-interest or impatience.
Having staff like JOHN working for your company is what keeps customers like me happy. Everything I bought has served it's purpose well with regards to the quality and fit.
The team JOHN works alongside being Soner, Luke and two other staff members who were on site I also found to be very professional and polite.

Abdul at Tiles DIY... I think he's at Bounds Green branch now - excellent help and great communication which is important. Thoroughly recommend him and the team... dealing with these guys were one of the easiest parts of our project.

I highly recommend tiles diy for its fast, trustworthy and best service. Neil is the best guy who gave me the best options of tiles for my project.

I have used Tiles DIY multiple times and have had nothing but excellent customer service and products of quality. Have used teh Ilford branch. and have communicated with other branches they have in bounds green etc... They are top guys and ladies

Will recommend

I don't often write reviews but decided to write this for the service offered by Neal in Tiles DIY, Ilford branch.
We have bought floor and wall tiles from Tiles DIY Ilford branch, for our house renovation.
I must say these guys have good collections of tiles at good price, we have visited many tiles shops in the Ilford area but found them very good.

We have dealt with Neal from Tiles DIY, Ilford, for our purchase. Neal is such a lovely person, helpful and pleasant to deal with. We bought about 50 sq meters of tiles ( wall and floor) Neal helped us to get good price with discounts. I strongly recommend this place for any tiles purchase.

Really happy with the whole experience. Extremely professional in providing advice and guidence. Staff both Neil and Soner went the extra mile in helping me get the correct items and taking them to my car. I visited the shop on 4 occasions and each time greeted with a smile! Overall really happy with the experience and even more happy with the quality and look of the tiles.

Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroom. Colin at Colchester was amazing, went above and beyond, running to the warehouse before it closed (a minute to spare) to get the additional stock we required, and then staying late because we got held up in traffic. Frankly, unbeatable service, and all provided with humour and enthusiasm. We are very grateful, and appreciative.

This is a thank you message for Neil who went out of his way to make sure we had delivery of some missing items. Without this help we could not have finished our work.

Excellent customer service from the employees at the Bounds Green store. Extremely helpful and knowledgable service especially from the manager Luke. Would highly recommend.

I came to Ilford store and cihan help me he was so help full and now what he is doing he help me chose my tiles help alot about everything I recommend everyone tiles diy

We found this gem of a place just before Texaco petrol station in Chingford, A406. Staff there very helpful (Mert and Selim). They both had very good advice and product knowledge and helped us pick out our tiles for our dream bathroom. Would definitely recommend!

I recently had the pleasure of visiting Tiles DIY and must say I was thoroughly impressed. As soon as I walked through the doors I was greeted by mr cihan who was very friendly and knowledgeable. I felt very welcomed, and very informed. Mr cihan assisted me with all my questions and concerns about the products as I was buying for a new business. Vast selection of tiles, classic to traditional. The showrooms were also very organised which helped me to see how the designs will look. Overall very very happy! Soon to open up my business! Thanking mr Cihan for all the help!

Honestly the best experience I have had in a building/trade supply store. The staff were so friendly and helpful (Neil, Abs). I wish I could buy everything for my house from them. Honest advice and great price.

The Green Bounds store has exceptional staff who go the extra mile. These guys can offer professional advice on all matters tiling.

Thank you Luke and Paul.

Couldn’t be happier with the service at the Bounds Green store! Friendly and highly knowledgable staff who provide guidance and recommendations based on the style you are looking for. Great quality tiles too compared to other local stores. Always greeted with a coffee and smile by Luke, John and Ben. Thank you! Mrs S Maan.

I shopped in TilesDiy Chingford from the beginning of 2023. I had a whole renovation my house and to say the least, all 4 of the young gents in there, know what they’re doing and are very helpful. Very knowledgable, left no stone unturned and made sure I had everything I need. To top it off, they have the best prices for whatever you need. Definitely recommend!!

Fab tiles, quality friendly service