Tiles DIY Reviews 

Bought tiles a while ago. Was very pleased with the service and amount of knowledge. They were happy to explain all sorts of things, and not just encourage me to buy the most expensive, but a good range of prices and styles. Will be going back for extra bits.
Highly recommend this company.

Absolutely disappointed and disgusted. I was told by the sales rep that my tiles needed to be matched to form a pattern otherwise it would look like what was on display (unmatched tiles). My tiler opened them up and saw they didn’t match. We both searched online and saw that these tiles did not match at tall. I complained online and it was completely dismissed and denied the error of the sale rep! So I really would advise you NOT to purchase tiles from here.

Managing your own project is never an easy task, but having Tiles DIY onboard made it all a lot easier.

Although we knew exactly what we wanted to achieve in the remodelling of our en-suite and knowing what we were looking for, the only thing left to do was hours of online research, visits to various shops and possible compromises to stay within budget. Having used another retailer for a previous home improvement project, we decided to stop by at Tiles DYI first and we are very glad we have done so.

From our very first visit (and there were quite a few) to when we came over to show the pictures of the finalised project (as requested by Jamie), Jamie and his team were always willing to help us. From talking about our project, to giving us advice on products and how it should be fitted/installed, to going through all the material we needed, to emailing us a full price list and making the changes we wanted... Oh, and the endless supply of sweets on their front counter.

One shop, one order, no compromises (instead, upgrades), under budget, from beginning to end, all personally checked by Jamie and his team and delivered to our front door. We could not be happier with our new en-suite, not only that, now starting to plan the remodelling of our family bathroom, we could not be happier to have found our "one stop shop" and even happier to know we can trust the team at Tiles DIY to take a personal interest in our needs and support us through the whole project with detailed knowledge of the products they supply, as well as a friendly service and great prices.

Staff were great from start to finish with their expert advice and helpful manner,nothing was to much trouble thoroughly recommend and definitely use them again without hesitation.Oh and great sweets on the counter!!!!. Tiles look fantastic and reasonably priced too.

Excellent customer service received from Thomas at the Chingford branch

Excellent service received from Thomas who was very knowledgeable, patient and polite. Highly recommended. Thank you.

Terrible service! The wrong tiles were delivered after I had ripped out my whole kitchen and nobody called to let me know until I asked for the tiles to be delivered and had to cancel my tiler. If they had let me know straight away they had the wrong tiles in the warehouse I would’ve delayed ripping out the kitchen! Then I had to wait a further three weeks for the correct tiles and although they promised to call and let me know the new delivery times I had to repeatedly call them to find out delivery dates so I could rebook a tiler.

Couldn’t fullfil the order. Damaged goods sent. Hold ups. Say things are in stock when they are not. Had to go elsewhere for the things they could not deliver and found out I spent a lot more than I should have. Overpriced and then made me think I was getting a good discount which was not true compared to the price elsewhere. Try Chris Stevens Muswell Hill for a much better deal and customer service. Wish I had gone there first.

Jamie was extremely helpful and knowledgeable and found me everything for my new ensuite bathroom and for a very competitive price too.Would highly recommend.

Nice staff and service top tiles offered me ceramic tile and tiles diy offer porcelain tiles for floor. i asked my builder he said only porcelain tile good for floor this is what i,ve been told in tiles diy Chingford and prices are amazing £8.99m2 inc vat for metro is best price i found in London

At reasonable competitive pricing and range of variety, tiles diy are unbeatable. I found the service I received during researching and purchasing the right tiles for my project to be invaluable. Curteous and professional with great after sales care .

The showroom is beautiful and there is a wide selection of both floor and wall tiles. The displays are excellent as they show wall and floor tile combinations if you are looking for a little inspiration for your home. They offer all the latest materials such as granite, limestone, porcelain and other natural stones. All tile products of a high-quality, with expert staff and amazing customer service. I have purchased patio, kitchen and bathroom tiles from Tiles DIY and I would never shop anywhere else for tiles again! I was impressed from the moment I entered the showroom and would highly recommend Tiles DIY.

What a great service from the Tunbridge Wells branch very helpful especially when I needed to source extra tiles .The kitchen floor has received great comments from my family and friends

Very helpful knowledgeable and very keen prices.

We had excellent customer service and advice. All members of staff were helpful and very happy to spend time discussing our ideas. Would highly recommend.

I bought Tiles from their Tunbridge wells branch and Jamie their Manager was very helpful. I will surely recommend them for prices to after sales service.

The staff were very knowledgable, helpfull and nothing was too much trouble when we needed to completely change our main tiles for another set and order more of our feature ones. Will use again for our next project.

Reasonable prices,friendly staff and very good service