This review is for a recent purchase. I'm leabving it here because the review link in the email did not work: For a while I had been looking for the perfect backpack. I believe I have found it in the... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
What an amazing company!! I've had a Timbuk2 messenger bag for almost 20 years and absolutely loved it to death - almost literally. Rather than put it in a landfill, I asked if it could be repaired. T... Toon meer
Bedrijf heeft geantwoord
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used... Toon meer
Bedrijf heeft geantwoord
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process. The company should seriously examine the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Contactgegevens
San Francisco, Verenigde Staten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Goed
287 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Timbuk2
We’re sorry those emails came across that way. We never want our communications to feel intrusive, and we appreciate the candid feedback. We’ll pass this along to the team for review.
Antwoord van Timbuk2
Thank you so much for your positive review! We’re delighted to hear that our customer service and warranty support met your expectations. Providing flexible and reliable support is very important to us. Thanks again for your trust and support — we truly appreciate it! 😊
Getting ingored for warranty service unusable backpack
In 2021 I bought a bike parker pack from Timbuk2. March 2026 the zipper broke on the backpack. I contacted timbuk2 to see if it was possible to repair the backpack. I bought the backpack on the promise that it could be repaired if it broke years later.
I tried contacting timbuk2 through multiple way to get them to repair the backpack. They are not responding to me in any way. I am being left ignored and with a unusable backpack.
Currently on may 2026 I still have not received any response about warranty or repair or anything. They are ignoring me.
The backpack was nice but the warranty service is horrible.
28 mei 2026
Review zonder uitnodiging
Antwoord van Timbuk2
We’re very sorry to hear about your experience and the lack of response you’ve received. This is not the level of service we aim to provide, especially for customers who have trusted our warranty and repair commitment over the years.
We appreciate you bringing this to our attention, and we’d like to make this right. Please reach out to us at customerservice@timbuk2.com with your contact information and a supervisor will review your Bike Parker Pack repair and warranty options.
Thank you for your patience, and we apologize again for the frustration and inconvenience this has caused.
High quality custom bag, great value
Super high quality backpack with custom colors. Arrived earlier than expected and looks great. I've traveled with it a few times now and it still looks like new. All bags of this type are expensive, but this one feels actually worth it.
15 oktober 2025
Antwoord van Timbuk2
Thank you for the thoughtful review! We’re so glad to hear your custom backpack arrived early and has held up so well through your travels. We put a lot of care into both the build quality and the customization experience, so it’s great to know the bag feels like it's worth the investment. We appreciate your support and hope it continues to travel well with you for years to come!
Easy navigation and free shipping
Simple to find the part I need and free shipping even for low value items
20 mei 2026
Antwoord van Timbuk2
Thank you for your review! We're glad to hear you found it easy to navigate our site and quickly locate the part you needed. Offering free shipping, even on smaller orders, is something we’re happy to provide to make the experience even better. We appreciate your support and look forward to serving you again!
I love their bags
I love their bags, and the shopping experience with them is high level. Professional people making a professional, long-lasting product. You will love your Timbuk2 bag for a long time. A worthwhile investment. I can't say enough about them!
8 mei 2026
Antwoord van Timbuk2
Thank you so much for the incredible review! We’re thrilled to hear that you love your bag and had such a positive experience with our team. We put a lot of care into designing products that are built to last, so it means a lot to know that came through for you. Your support and kind words truly make our day — thank you for being part of the Timbuk2 community!
I love my Timbuk2 tote
I love my Timbuk2 tote and was sad to think I had to toss it when the waterproof liner deteriorated after a decade of hard use. I contacted Timbuk2 and they repaired my bag for a minimal cost. Yay! Great service.
20 mei 2026
Antwoord van Timbuk2
Thank you so much for sharing this! We love hearing stories like yours. A decade of hard use is exactly what we design our bags for, and we’re glad we could help give your tote a little more life instead of sending it to the landfill. Thanks for being part of the Timbuk2 family, and here’s to many more adventures together!
The website said the bag would arrive in 4…
The website said the bag would arrive in 4 to 5 days. 7 days later I was notified it had shipped. Unacceptable.
19 mei 2026
Antwoord van Timbuk2
We’re sorry for the frustration and appreciate your feedback. Our custom bags are made to order and are typically sewn and shipped 5 business days. We understand how disappointing it is when timing does not meet expectations, and we’ll share your comments with our team as we continue working to improve the customer experience and communication around custom orders.
Great products and team
Every team member is knowledgable and responsive. The products are durable and thoughfully designed.
13 mei 2026
Antwoord van Timbuk2
Thank you for the kind words! We’re thrilled to hear that our team has been knowledgeable and responsive throughout your experience. It’s also wonderful to know that you appreciate the durability and thoughtful design of our products. We truly value your support and look forward to serving you again in the future!
Antwoord van Timbuk2
Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience with both our products and customer service. We truly appreciate your support and look forward to serving you again in the future!
The product is well built and…
The product is well built and excellent. Exactly what I was looking for.
28 april 2026
Antwoord van Timbuk2
Thank you for your kind words! We’re thrilled to hear the product was exactly what you were looking for. We take pride in building high-quality products, and it means a lot to know you’re enjoying it. Thanks again for your support!
Antwoord van Timbuk2
Thanks so much for the great review! We’re glad your bag arrived quickly and that you’re loving it already. Enjoy the adventures ahead with your Timbuk2 bag!
Custom top quality bag shipped fast!
I love Timbuk2 bags and I've been using them for over 30 years. This is my 4th. I ordered a custom colored bag and it was made and shipped in under a week. I'm also impressed with the upgrades they have made to the materials and hardware!
4 mei 2026
Antwoord van Timbuk2
Thank you for being a longtime Timbuk2 customer and for sharing your experience! We’re honored to have been your go-to bag brand for over 30 years. It’s especially great to hear that your custom bag arrived so quickly and that you noticed the improvements we’ve made to the materials and hardware. We’re always working to make our bags even more durable and functional while keeping the quality our customers expect. Enjoy your new custom bag, and thanks again for your continued support!
Disappointing experience with Timbuk2’s lifetime warranty
Timbuk2 advertises a “lifetime warranty,” but my experience suggests the promise has significant limitations in practice.
Under normal daily use my bag suffered what I considered to be serious material degradation affecting core structural components, yet the issue was classified as ordinary “wear and tear.” At the same time, Timbuk2 stated that the repair would require replacement of the liner, binding, and an entire panel of the bag.
Despite the extent of the damage, I was still asked to pay repair costs and expensive international shipping.
Customer service remained polite throughout the process, but the outcome was deeply disappointing and did not match my expectations of a lifetime warranty covering defects in materials and workmanship.
International customers especially should carefully consider the potential repair and shipping costs before relying on the advertised warranty policy.
14 mei 2026
Review zonder uitnodiging
Antwoord van Timbuk2
Thank you for sharing your feedback. We understand your disappointment and always do our best to carefully assess each bag for warranty coverage. Our lifetime warranty covers defects in materials and workmanship, while damage from regular wear and tear may not qualify depending on the condition of the bag and the repairs needed.
Customers are responsible for shipping bags to our repair facility, and we help cover return shipping costs whenever possible. We understand international shipping can be expensive and appreciate your feedback regarding the overall experience.
We’re glad our customer service team was able to assist you respectfully throughout the process, and we appreciate you taking the time to share your experience.
Great for a college student
I bought this backpack for my son who is a new college student. He likes the backpack and his laptop fits perfectly inside. He also has room inside for everything else he needs for school. Ordering was easy, we received the backpack pretty quickly. The backpack is of good quality.
25 augustus 2025
Antwoord van Timbuk2
Thank you for your thoughtful review! We're so glad to hear the backpack has been a great fit for your son as he starts college. It’s wonderful that his laptop fits perfectly and that there’s plenty of room for all his school essentials. We also appreciate your kind words about the quality and shipping experience. Wishing your son a successful and exciting college journey!
So i have not rec’d my new bag yet
So i have not rec’d my new bag yet. This review is only regarding the ordering experience. I had no idea that you could custom order a bag. The hardest part was picking out the colors LOL. It costs a bit more but I am very pleased so far with my choice. I cannot wait to see it in person. Not cheap but I suspect given Timbuk2s reputation I suspect I’ll have this bag forever. I paid extra for the padded accessory since I’ll be using this for water bottles and chargers and whatever. We love to take the train and ferry to S.F. and this will be our bag for cosplaying tourists.
15 mei 2026
Antwoord van Timbuk2
Thank you so much for sharing this! We’re thrilled to hear you discovered our custom bag options and had fun designing your own — even if choosing the colors was the toughest part 😊
It sounds like you built the perfect setup for your adventures into San Francisco, and we love the idea of your “cosplaying tourists” trips by train and ferry. Adding the padded accessory for bottles, chargers, and daily essentials was a smart move too.
We know our bags are an investment, so it means a lot to hear you chose Timbuk2 because of our reputation for durability. We can’t wait for your bag to arrive and hope it becomes a trusted companion for many years (and many SF outings) to come.
Thanks again for your support and for taking the time to share your experience so far!
Great bag, disappointing customer service
I really like the bag, and after a couple of years of use two of its clips broke. I contacted customer service and they kindly offered to send replacement clips, which I appreciated. Unfortunately, after three months and around six back-and-forth emails, I still haven’t received them. It’s a real shame, because otherwise I’ve been very happy with the bag.
14 februari 2026
Review zonder uitnodiging
Antwoord van Timbuk2
Thank you for your feedback, and we’re very sorry for the frustrating experience. We’re glad to hear you’ve otherwise been happy with the bag, and we truly appreciate your patience while trying to get the replacement clips resolved.
This definitely isn’t the level of follow-through we aim to provide. We’re reaching out to you directly right away so we can make this right and ensure the replacement clips get to you as soon as possible. We’ll also personally follow up on the status to make sure everything is taken care of.
We sincerely appreciate your support and the many years you’ve spent with the bag. Thank you again for bringing this to our attention.
Antwoord van Timbuk2
Thank you for your review! We're glad to hear you found the product nice and fairly priced. We appreciate your support and hope you continue to enjoy it!
Good communication from starting the…
Good communication from starting the repair to receiving at the factory to return. No issues trusting their warranty.
13 mei 2026
Antwoord van Timbuk2
Thank you for your kind feedback! We’re glad to hear the communication throughout the repair process gave you confidence from start to finish. Providing a smooth experience and standing behind our warranty are both very important to us. We appreciate your trust and support!
Timbuk2’s customer service is great
Timbuk2’s customer service is great. They replaced my copilot’s extending handle without any hassle. Process was simple and easy. Thank you!
14 mei 2026
Antwoord van Timbuk2
Thank you so much for your kind words! We’re thrilled to hear the replacement process for your Copilot handle was simple and hassle-free. Our team works hard to make sure our customers are taken care of, and we’re glad we could help get you rolling again. Thanks for choosing Timbuk2!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.