TOTM Reviews 150

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... Toon meer

Beoordeeld met 5 van de 5 sterren

second time doing a big order as i cant find them in the shops anymore. i like the thin cotton liners, please dont stop making them!

Beoordeeld met 5 van de 5 sterren

I started using TOTM Non Applicator tampons a few months ago and I am so pleased with their comfort and feel. Unlike other eco conscious products that I have tried before, I feel very protected w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent product, great company. Been using TOTM for years now. I won't ever go back to plastic pads or tampons again. Not only for the environment, but TOTM are so much more comfortable and... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Toiletbenodigdhedenwinkel
  2. FMCG-fabrikant
  3. Gezondheids- en schoonheidsartikelen winkel
  4. Hygiëneartikelen groothandelaar
  5. Vrouwenorganisatie

Geschreven door het bedrijf

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

150 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

Comfy!!! My sister and I love them.

My favourite period care products, I recommended them to my sister and now they’re her favourite too! I have a range of products delivered every 3 months, comfy and I’ve never leaked. Particularly like the liners.

19 augustus 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Anna, Thank you so much for taking the time to leave such a lovely review! We really appreciate your support - Team TOTM

Beoordeeld met 5 van de 5 sterren

Comfortable and no leaks!

Great first experience with TOTM products, I'm able to go about my busy day without having the anxiety of any leaks, super comfortable too!

20 augustus 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Vic, Thank you so much for taking the time to leave such a lovely review! We really appreciate your support - Team TOTM

Beoordeeld met 2 van de 5 sterren

Products are great but customer service…

Products are great but customer service isn’t, I had a subscription placed with no confirmation, so I re ordered and then I received a delivery notification so tried to cancel (2 mins later) I received an email response 5 days later to say it was too late.
Really poor service especially when I had a subscription that will now be cancelled.

6 augustus 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Jill,

Thank you for sharing your feedback. I’m sorry we weren’t able to reach a conclusion you were happy with.

I can see a subscription reminder was sent before your order processed, followed by an order confirmation once it was placed. Your email reached us on the evening of 4 August. We picked it up on the morning of 5 August and made every attempt to cancel your order. By the morning of 6 August, we received confirmation that the cancellation was not possible and informed you immediately. As mentioned previously, once an order begins processing we cannot guarantee a cancellation.

We appreciate you taking the time to share your experience and will continue to review our processes to improve our service. - Team TOTM

Beoordeeld met 5 van de 5 sterren

I can confirm these pads are LEAK…

I can confirm these pads are LEAK PROOF! I used to buy BodyForm pads they kept leaking , I'm pleased I've come to your brand now more safer and chemical free !

30 juni 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Sian,

Thank you so much for taking the time to leave such a lovely review. We're so glad to hear you love our products as much as we do! - Team TOTM

Beoordeeld met 4 van de 5 sterren

Sustainability. Period.

I have been a TOTM for the past five years, and it makes a difference to buy products that are not damaging to the environment. The only issue I have had is that I have had to amend the date several times, as my period sometimes starts earlier than the date the TOTM is due to be delivered. So, unfortunately, I have had to go to the chemist to buy. The only thing I suggest for improvement is that I am just informed when they are sent out, not when they are being ready to be posted. Since, it can be two to three days been preparing and actually being sent out. Personally, that is confusing. Other than that great products and highly recommend.

13 juni 2025
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Antwoord van TOTM

Hi Sarah, thank you for your loyal support over the past five years – it means a lot! We're so pleased to hear how much you love our products. Just to clarify, we do send a confirmation email when your order is placed and another when it’s shipped. But we really appreciate your feedback about the timing – we’ll definitely pass this on to the team. Thanks - Team TOTM

Beoordeeld met 5 van de 5 sterren

Best investment i have ever made...revolutionary!!!

I never leave reviews for anything i buy but the TOTM Menstrual Cup deserves a whole lot of praise!!! I recently purchased my first menstrual cup and i can only say i wish i bought one sooner!! TOTM has absolutely revolutionised my periods!! I'd been looking to move away from disposable sanitary products for environmental reasons more than anything but having tried reusable pads (which unfortunately weren't up to the job), i am so thrilled to have finally found something i can truly rely on... it's convenient, no leaks, no odour, no mess and what's more, it's a sustainable product, reducing waste going into landfill...win win! I was also really pleasantly surprised how easy it is to insert and remove, i must say initially i was a little put off by the shape and size but following the clear instructions provided, it's very straight forward. I will be recommending this product to every women i know, i can't thank TOTM enough for completely changing the period game for me...absolutely amazing product!!!

18 juni 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Honor,

Thank you so much for taking the time to leave such a wonderful comment! We really appreciate it - Team TOTM

Beoordeeld met 3 van de 5 sterren

Dying quality control

I’ve been buying totm liners for years. I liked the natural materials, eco-ethos and the social equitability ideas, so I didn’t mind paying a bit more and over the years more and more yet again with continuous price hikes while at the same time decreasing the product amount per box (there used to be initially I think 30, then 28 and now 24 liners in a box). Sadly, however, the quality control seems to have gone out the window. Initially I used to buy unwrapped liners but these became so badly made (the cut as well as construction and glue were all changed over the course) that I changed to the wrapped liners when I was informed they’re different, but now these starter to also have functional issues. Some of them have the inner rectangular slip sealed within the outer layers so skewed that it’s no fully sealed all round. The glue isn’t applied anymore to the edges, so these also tend to lift and fold under sticking to itself rather than the fabric. Lastly the glue must have changed or how it’s applied as when eventually removing the liner, one has to do it with the same patience as if trying to to remove one of those paper labels sloooowly so as all of it would lift but there’s always glue bubbles left behind, which are not particularly hard to remove nevertheless it shouldn’t be a nightly chore. With other commercial brands now also becoming more conscious I’m unsure how long I’ll keep my subscription at this rate. The original products were exceptional, so the only reason I can see to change them is sadly profit orientation having taken over this initially / supposedly family business endeavour. A wee shame!

1 mei 2025
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Antwoord van TOTM

Thank you for taking the time to share your feedback, and we're so sorry to hear about your recent experience. This is certainly not the quality we expect from our products, and we completely understand your frustration.

We’d really like to look into this further and make things right. Please do get in touch with us at customercare@totm.com so we can investigate and assist you directly.

Best wishes - Team TOTM

Beoordeeld met 5 van de 5 sterren

Received my order quickly in biodegradable packaging

Received my order quickly, love the fact all the packaging is also biodegradable!
Top marks TOTM for delivering quality, organic period products!

26 mei 2025
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Antwoord van TOTM

Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 1 van de 5 sterren

Avoid

This company spends more time getting reviews removed than it does actually dealing with real issues complaints . Trust pilot are little more than putty in the company's to be reviewed hands . TOTM pretend to be an ethical company whilst offering no real customer satisfaction or solution to problems .... We ordered on the subscription plan . They increased the subscription immediately and then refused d to discuss a solution other than that's the way it is ...... Trust pilot have removed every review I have left for the most pathetic of reason and I image this review will last little more time than 24hrs .... Avoid TOTM . Corporate rather than ethical ...

6 mei 2025
Review zonder uitnodiging
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Antwoord van TOTM

Thank you for taking the time to share your feedback, and we're sorry to hear you're feeling let down by your experience.

We understand that price changes can be frustrating, especially when they occur shortly after joining a subscription service. Like many businesses, we occasionally need to adjust our prices due to rising operational costs. We do our best to communicate these changes transparently and provide value through the quality and ethical standards of our products.

Regarding your reviews, we follow Trustpilot's guidelines, which state that each customer should leave one review per experience. Reviews that breach these terms can be reported and removed, but this is ultimately at Trustpilot's discretion.

We’re always happy to talk through concerns and find a constructive way forward, even if we can’t always meet every request. We’re genuinely sorry that on this occasion we weren’t able to come to a resolution that met your expectations.

Thank you again for your feedback — we’re always striving to improve and will take your comments on board.

Best regards - Team TOTM

Beoordeeld met 2 van de 5 sterren

A good idea but unpleasant experience.

I bought these as I so appreciate the effort to make tampons that are organic and so much kinder to the body. However, Totm need to improve the design of the applicators which are absolutely disasterous. If they would consider plastic applicators they would be much more effective. Other brand card applicators do work fine for me, but the only way I could use Totm tampons was to remove them from the applicator entirely beforehand. A good idea but an unpleasant experience.

8 mei 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Saffron,

Thank you so much for your support and for choosing our organic tampons. We genuinely appreciate your feedback on the applicator design. We're always looking for ways to improve our products, and comments like yours are invaluable in helping us do that. We understand that the applicator experience is a crucial part of using tampons comfortably, and I'm so sorry that you had a negative experience. We've taken your comments on board and we will be actively exploring design improvements to ensure our applicators meet our high standards for both performance and sustainability.

All the best - Team TOTM

Beoordeeld met 5 van de 5 sterren

Top service

Top service, top product

1 mei 2025
Review zonder uitnodiging
Logo TOTM

Antwoord van TOTM

Hi Julie, Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Love TOTM

Love TOTM, been a customer for years now and never look back. The absorbent cotton product is much more friendly to my skin, I have since have much less reactions to sweats. Highly recommend to anyone, especially those who are allergic to standard plasticky pads.

1 mei 2025
Logo TOTM

Antwoord van TOTM

Hi Dee, Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Great customer service and product

Great customer service and product. Takes the admin out of buying tampons every month knowing they'll be delivered straight to my door plus the added of bonus knowing they're not harming me or the planet.

1 mei 2025
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Antwoord van TOTM

Hi Katherine, Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Great company and products

Bought some for the office as I think it's super important our employees have access to basic essentials. Excellent quality organic product, fast delivery, good communication and customer service. As a business that's striving to make a difference I give my full support. Will def restock when the time comes.

28 april 2025
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Antwoord van TOTM

Hi Matt, That’s so great to hear you’re a part of our workplace scheme. We really appreciate your support and we're thrilled to hear the products and service met your expectations. Looking forward to helping you restock when the time comes! - Team TOTM

Beoordeeld met 5 van de 5 sterren

Love love love the brand

So glad I discovered this brand- I’ve been trying to reduce my plastic consumption and really like knowing the products are all as natural as possible. I’ve used their website and was impressed at the quick (and free!) delivery. Always pleased to support a b corp as well.

26 april 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Lauren! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

I've been using TOTM pads for a little while...

I've been using TOTM pads for a little while now and I love them! Mainstream, popular brands used to cause problems for me and I now understand that's because of the chemicals they use! TOTM pads are organic cotton with no nasties and I find them really gentle on my skin. I love the subscription too because it's no fuss - what I need every month arrives in the post, and I can quickly log on to make changes if I need to. The branding and ethos behind the company are also super cool. I think their products are definitely worth the cost!

30 april 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Catrin! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Better for my body

I have been using TOTM for a few years and have found it to be a great product, so much better for my body. When you start researching what other period care products are made of, it’s actually quite shocking. I like that I can subscribe online but also they are in Tesco. Thank you TOTM.

29 april 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Maria! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Recent Convert! No going back.

When you "deep dive" into different topics like I do, it's startling what is in SO MANY period care products, toxic stuff that has no business being near my vagina!
Doing the research, I found TOTM to have the cleanest, safest products, no nasties and sustainable too.

22 april 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Holly! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Fantastic great quality product

Love the products - they don’t irritate and perform strongly - I wouldn’t use any other products now I’ve used (and use) TOTM. the customer service is great and I love having a subscription which allows me to have one less admin task to do!

29 april 2025
Review zonder uitnodiging
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Antwoord van TOTM

Hi Sally! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

Beoordeeld met 5 van de 5 sterren

Great Product. Great Service

I bought this product for my daughter as I was worried about all the bad chemicals that are in competing products. Great product. Great service. Simple.

30 april 2025
Review zonder uitnodiging
Logo TOTM

Antwoord van TOTM

Hi Scott! Thank you so much for taking the time to leave such a lovely review! We really appreciate your support. Take care - Team TOTM

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