I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it. I spoke with staff from the TUI staff from Wilton in Cork, who went ou... Toon meer
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Lees wat reviewers zeggen
I have boked with TUI for a number of years. I cannot fault the TUI team in the Cork Office, especially Faye in faciltating our family holiday for 7 people. She went above and beyond to search for all... Toon meer
Bedrijf heeft geantwoord
Have booked with TUI several years and never had any problems with flights transfers or hotel accommodation Holidays are enjoyable and stress free so keep up the good work App is very useful an... Toon meer
Bedrijf heeft geantwoord
I always book with TUI and love everything about booking but this time booking the seats with Ryanair was a nightmare my seats were to come with it but ended up costing me €75 extra Ryanair are a n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
785 reviews
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Didn't know that morning how good that day would be
I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it.
I spoke with staff from the TUI staff from Wilton in Cork, who went out of their way to help me. They suggested that apart from a modest fee to cover admin I could use the balance of my deposit against a city break. I was absolutely delighted, and look forward to visiting Lisbon in November.
18 juni 2026
Worst company
We had to change our hotel within 24hrs at our own cost because of cockraoches and ants and TUI couldn't assist as it was the weekend and told me my only option was to stay put until the monday when normal business resumes. I do not see the point in having a 24/7 helpline if help can only be given at certain times. I wasn't taking the chance of one of us waking up woth a cockroach in our mouths. I gave the hotel the opportunity over 24hrs to sort the issue before we left. They too couldnt help as it was the weekend and no management was working. Its desperate that we work hard all year round to be able to have such a treat once a year and to be discarded and branded a liar. Will never again book with them. All they care about is making money. They didnt lose a penny, the hotel didnt lose a penny but we did..
13 juni 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
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I always book with TUI and love…
I always book with TUI and love everything about booking but this time booking the seats with Ryanair was a nightmare my seats were to come with it but ended up costing me €75 extra Ryanair are a nightmare I’d rather book with TUI rather than having to book anything with Ryanair !
Never ever had a problem before with TUI and would think twice the next time if flights are with Ryanair !!!!!
Never a problem with staff in the airport on the plane or dealing with TUI staff I think they are all well trained and very pleasant and helpfull.
17 juni 2026
Antwoord van TUI Ireland
Hi Antoinette,
Thank you for taking the time to leave us a review, and I'm really glad to hear that you love booking with us and always find our staff to be so well trained, pleasant, and helpful.
I'm very sorry to hear about the experience you had when trying to sort out your seats with Ryanair on this occasion. We do sometimes partner with third-party airlines like Ryanair to offer a wider choice of destinations and flight times, but we completely understand how frustrating it is when the process isn't as smooth as booking directly on TUI flights. I've made sure your feedback regarding this seat booking process is passed back to our commercial teams.
Thanks for booking your holiday with us, and we hope you have an absolutely wonderful time on your upcoming trip!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hi Oleg,
We are delighted that you found it easy to book your holiday.
Make sure to download the TUI app and add your booking, then you can sign up to Smiles Rewards the new TUI loyalty scheme.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Antwoord van TUI Ireland
Hi Kieran,
We are delighted that you received excellent service.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Great and easy to travel with family
Great and easy to travel with family
Staff friendly and helpful
23 juni 2026
Antwoord van TUI Ireland
Hi Florin,
We're so glad you enjoyed traveling with your family and found our staff friendly. Thank you for the 5 star review.
TUI Ireland
Ciara and the Team at Mahon Point Cork…
Ciara and the Team at Mahon Point Cork are great and helpful 👏 👍
15 juni 2026
Antwoord van TUI Ireland
Hi Brian,
We are so glad you had a great experience with Ciara & the team! Thank you for your kind words. We hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Jemma,
We're happy to hear booking was easy for you. We appreciate your feedback & hope you have a fantastic holiday.
TUI Ireland
Cork TUI
I have boked with TUI for a number of years. I cannot fault the TUI team in the Cork Office, especially Faye in faciltating our family holiday for 7 people. She went above and beyond to search for all possible options to suit our requirements and we cannot thank her enough! High recommend bookinh through TUI, everything is organised and all you have to do is enjoy your holiday!
21 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good morning Alana,
We are so pleased to hear you had such a wonderful experience booking your family holiday with us. It's fantastic to know our team in Cork provided excellent service. Thank you for your kind words and high recommendation!
TUI Ireland
From recently we went to numerous…
From recently we went to numerous travel agencies, TUI didnt come to my mind but we took a chance and immediately was meant with professional but a strict attention to detail as to what we were looking for. Will definitely be going with TUI again!
20 juni 2026
Antwoord van TUI Ireland
Good morning Mario,
We're so happy to hear that our team provided such professional and attentive service. We truly appreciate your kind words and look forward to assisting you again! We hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Good morning Brian,
We are glad you had a positive experience. We appreciate your kind words & hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Good morning Colm.
We are so pleased you found great value with us. Thank you for your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
Have booked with TUI several years and…
Have booked with TUI several years and never had any problems with flights transfers or hotel accommodation
Holidays are enjoyable and stress free so keep up the good work
App is very useful and gives timely updates/information (down at the moment)
Also very importantly good value
18 juni 2026
Antwoord van TUI Ireland
Good morning Dermot,
Thank you for your wonderful review! We are so pleased to hear that you've consistently enjoyed stress-free and valuable holidays with us. We appreciate your feedback on our app and are working to resolve any issues. We look forward to welcoming you back soon!
TUI Ireland
Easy experience as always
Easy experience as always. Simple and straightforward procedure to follow.
17 juni 2026
Antwoord van TUI Ireland
Good Morning Brian,
We are so glad you found our process simple and straightforward. We appreciate your positive feedback & hope you have a great holiday.
TUI Ireland
Antwoord van TUI Ireland
Good Morning Eveleen,
Thank you for your 5 star review, we are delighted that you found our service friendly & efficient. We hope you have a great holiday.
TUI Ireland
I had to ring up twice about two…
I had to ring up twice about two separate issues and I was really impressed with how they were handled. On the first occasion I rang on a Sunday and the lady I spoke to (Gretta) said she needed to speak to her manager but she would call me the next day. Usually when a company says this I never hear back, but she called as promised and went above and beyond to solve my issue. The other problem was just a change of phone number which was also dealt with efficiently.
2 juni 2026
Antwoord van TUI Ireland
Hi Samantha,
We are delighted to hear about your positive experience with our team & Gretta. It's wonderful to know that we were able to efficiently resolve your issues and provide excellent service. We appreciate you sharing your feedback & hope you have a wonderful holiday.
TUI Ireland
The TUI website is very easy to use
15 juni 2026
Antwoord van TUI Ireland
Hi Annemarie
We're glad to hear you found our website easy to use. Thank you for your feedback! We hope you have a wonderful Holiday.
TUI Ireland
Easy to use site with the option of…
Easy to use site with the option of placing a deposit. Booking process is very straightforward.
7 juni 2026
Antwoord van TUI Ireland
Good Morning Marian,
We're so glad you found our site easy to use and the booking process straightforward. Thank you for your positive feedback! We hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Good Morning Monica,
Thank you for the 5 star review and we are delighted that you found our staff helpful. We hope you have a great holiday.
TUI Ireland
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