I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Toon meer
Bedrijf heeft geantwoord
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the... Toon meer
Bedrijf heeft geantwoord
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my trans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
854 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very efficient booking system
Very efficient booking system, helpful phone support if needed & great attention from rep while on holiday - highly recommend.
24 juni 2026
Antwoord van TUI Ireland
Hi Andrea,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you found our booking system efficient and that our telephone support team was there to help when you needed them. It's also wonderful to know that our holiday rep looked after you so well during your trip 😊
Thanks again for choosing to book with us and for recommending our service. We hope you have a fantastic time on your next holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hi Mick,
Thanks for taking the time to share your feedback with us! We're really glad to hear that you had such a positive experience with the team and found them so helpful.
Thanks again for choosing to book with us, and we hope you have an absolutely wonderful holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
I’m staying TUI SUNEO costa mare suites…
I’m staying TUI SUNEO costa mare suites for 2 weeks and I had the best time the staff of hotel were so helpful and friendly, the entertainment team were brilliant, the show at night and the activity during the day were amazing and the leader of team was amazing, he really put all the work in to make the day amazing , the bar staff were amazing, I miss the hotel already but I’ll be back in October
15 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Lisa,
Thanks for sharing your brilliant experience with us! We're so glad to hear you had such an amazing two weeks at the TUI SUNEO Costa Mare Suites 😁
It sounds like the entire team truly went above and beyond, from the helpful hotel staff and the fantastic bar team to the entertainment leader who put so much effort into making your days special. It's wonderful to know you enjoyed the daytime activities and the evening shows so much, and we'll be sure to pass your lovely comments on to the hotel management.
We love that you're missing it already, but the good news is October isn't too far away! Thanks again for choosing to book with us, and we hope you have another absolutely fantastic holiday when you return later this year 🌞
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Would prefer to fly with TUI like we…
Would prefer to fly with TUI like we always did before apart from this year and next year.
30 juni 2026
Antwoord van TUI Ireland
Hi John,
Thanks for taking the time to share your feedback with us.
I'm glad to hear that you've chosen to book your holiday with us again. I do note your comments regarding the flights, and I'm sorry to hear you're disappointed not to be flying on a TUI aircraft this time around. To help offer our customers the widest possible range of destinations, departure times, and flexible durations, we often partner with other trusted airlines to complete our package holidays. While the onboard experience might feel a little different to what you're used to, we always work closely with our partner airlines to ensure a smooth journey.
We truly value your loyalty over the years, and your feedback about preferring our own aircraft is incredibly helpful for our planning teams to see.
Thanks again for booking with us, and I hope you have a fantastic and relaxing holiday when it comes around!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
We knew where were going as we stayed…
We knew where were going as we stayed there many times and the girl was very helpful
21 juni 2026
Antwoord van TUI Ireland
Hi Annette,
We're so glad you enjoyed your stay with us again and found our team helpful! We appreciate your kind words & 5 star review.
TUI Ireland
Fantastic support.
21 juni 2026
Antwoord van TUI Ireland
Hi Lez,
Thank you for your 5 star review, delighted that you received fantastic support. We hope you have a brilliant holiday.
TUI Ireland
Antwoord van TUI Ireland
Hi Derek,
We are so glad our staff provided you with such a positive experience. We truly appreciate your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
Looked after very promptly and lots of…
Looked after very promptly and lots of information
27 juni 2026
Antwoord van TUI Ireland
Hi Marian,
We're so glad we could assist you promptly and provide ample information. We appreciate your kind words & 5 star review!
TUI Ireland
Double deposit .. system fault!
I do a holiday on line, paid my deposit, but didn’t get any confirmation.
Rang the office, she could see no booking… my bank showed money taken. The lady rebooked my trip and I had to pay a deposit again… on Monday the original money was found and transferred to the new booking.
13 juni 2026
Antwoord van TUI Ireland
Hi Suzanne ,
We appreciate you sharing your experience. We understand how frustrating it must have been to have issues with your booking and payment. We are reviewing our processes to prevent this from happening again. We hope you have a fantastic holiday.
TUI Ireland
Didn't know that morning how good that day would be
I needed to cancel a much anticipated cruise trip. I had paid a large deposit and was unhappy about having to walk away from it.
I spoke with staff from the TUI staff from Wilton in Cork, who went out of their way to help me. They suggested that apart from a modest fee to cover admin I could use the balance of my deposit against a city break. I was absolutely delighted, and look forward to visiting Lisbon in November.
18 juni 2026
Antwoord van TUI Ireland
Hello Ruth,
Thanks so much for sharing your experience with us!
We're sorry you had to cancel your original cruise, but we're delighted to hear that the team at our Wilton store were able to help you find a solution that worked for you.
It's wonderful to know they took the time to support you and helped you make the most of your booking by arranging an alternative city break. We'll be sure to pass your lovely comments on to the team, as they'll be thrilled to hear they made a difficult situation a little easier.
We hope you have a fantastic time in Lisbon, and thank you again for choosing TUI.
Many thanks and Kind regards,
Lucy
Customer support team.
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hello Mary,
Thank you for taking the time to leave us your feedback, its so lovely to read back on the great service that our travel experts are providing.
We would like to thank you again, for letting us know your thoughts on our service and hope you go on to have a lovely holiday.✈️☀️
Many thanks and Kind regards,
Lucy
Customer support team.
TUI GROUP
TUI UK & Ireland
Worst company
We had to change our hotel within 24hrs at our own cost because of cockraoches and ants and TUI couldn't assist as it was the weekend and told me my only option was to stay put until the monday when normal business resumes. I do not see the point in having a 24/7 helpline if help can only be given at certain times. I wasn't taking the chance of one of us waking up woth a cockroach in our mouths. I gave the hotel the opportunity over 24hrs to sort the issue before we left. They too couldnt help as it was the weekend and no management was working. Its desperate that we work hard all year round to be able to have such a treat once a year and to be discarded and branded a liar. Will never again book with them. All they care about is making money. They didnt lose a penny, the hotel didnt lose a penny but we did..
13 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Corina,
We are truly sorry to hear about the distressing experience you had with insects in your accommodation and the difficulties you faced in getting timely assistance. We understand how frustrating it must have been to have your well-deserved holiday impacted in this way, especially after working hard all year. We are reviewing our weekend support protocols to prevent similar situations.
TUI Ireland
I always book with TUI and love…
I always book with TUI and love everything about booking but this time booking the seats with Ryanair was a nightmare my seats were to come with it but ended up costing me €75 extra Ryanair are a nightmare I’d rather book with TUI rather than having to book anything with Ryanair !
Never ever had a problem before with TUI and would think twice the next time if flights are with Ryanair !!!!!
Never a problem with staff in the airport on the plane or dealing with TUI staff I think they are all well trained and very pleasant and helpfull.
17 juni 2026
Antwoord van TUI Ireland
Hi Antoinette,
Thank you for taking the time to leave us a review, and I'm really glad to hear that you love booking with us and always find our staff to be so well trained, pleasant, and helpful.
I'm very sorry to hear about the experience you had when trying to sort out your seats with Ryanair on this occasion. We do sometimes partner with third-party airlines like Ryanair to offer a wider choice of destinations and flight times, but we completely understand how frustrating it is when the process isn't as smooth as booking directly on TUI flights. I've made sure your feedback regarding this seat booking process is passed back to our commercial teams.
Thanks for booking your holiday with us, and we hope you have an absolutely wonderful time on your upcoming trip!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hi Oleg,
We are delighted that you found it easy to book your holiday.
Make sure to download the TUI app and add your booking, then you can sign up to Smiles Rewards the new TUI loyalty scheme.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Antwoord van TUI Ireland
Hi Kieran,
We are delighted that you received excellent service.
Thank you for booking your upcoming trip with us, and we hope you have a truly wonderful holiday!
Thanks
TUI Ireland
Great and easy to travel with family
Great and easy to travel with family
Staff friendly and helpful
23 juni 2026
Antwoord van TUI Ireland
Hi Florin,
We're so glad you enjoyed traveling with your family and found our staff friendly. Thank you for the 5 star review.
TUI Ireland
Ciara and the Team at Mahon Point Cork…
Ciara and the Team at Mahon Point Cork are great and helpful 👏 👍
15 juni 2026
Antwoord van TUI Ireland
Hi Brian,
We are so glad you had a great experience with Ciara & the team! Thank you for your kind words. We hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Jemma,
We're happy to hear booking was easy for you. We appreciate your feedback & hope you have a fantastic holiday.
TUI Ireland
Cork TUI
I have boked with TUI for a number of years. I cannot fault the TUI team in the Cork Office, especially Faye in faciltating our family holiday for 7 people. She went above and beyond to search for all possible options to suit our requirements and we cannot thank her enough! High recommend bookinh through TUI, everything is organised and all you have to do is enjoy your holiday!
21 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good morning Alana,
We are so pleased to hear you had such a wonderful experience booking your family holiday with us. It's fantastic to know our team in Cork provided excellent service. Thank you for your kind words and high recommendation!
TUI Ireland
From recently we went to numerous…
From recently we went to numerous travel agencies, TUI didnt come to my mind but we took a chance and immediately was meant with professional but a strict attention to detail as to what we were looking for. Will definitely be going with TUI again!
20 juni 2026
Antwoord van TUI Ireland
Good morning Mario,
We're so happy to hear that our team provided such professional and attentive service. We truly appreciate your kind words and look forward to assisting you again! We hope you have a fantastic holiday.
TUI Ireland
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.