I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Toon meer
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I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Toon meer
Bedrijf heeft geantwoord
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the... Toon meer
Bedrijf heeft geantwoord
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my trans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
854 reviews
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When I bookmy holiday last june 2025 i…
When I bookmy holiday last june 2025 i received a email telling me the flight time was chaged to late afternoon witch ment I was getting to my destination late that night and then the flight for home we were picked up at 7-40 AM early morning .We got no breakfast only tea & toast as the night porter had to start the toaster for us l was very disappointed with the flight times changing as my hiliday was cut short
7 juli 2026
Antwoord van TUI Ireland
Hi Paul
Thank you for taking the time to share your feedback. We're sorry to hear that the changes to your flight times affected your holiday experience and left you feeling disappointed.
We understand how frustrating it can be when flight schedules change, especially when it results in arriving later at your destination and having an early departure on your return journey, reducing the time you can spend enjoying your holiday.
Unfortunately, flight times are subject to change by the airline, and while we always aim to notify customers as soon as we receive any updates, we appreciate that this does not lessen the inconvenience caused.
We're also sorry to hear about your experience with the limited breakfast options available before your early transfer. Your comments are valuable and will be shared with the relevant teams for review.
Thank you again for your feedback, and we hope you'll give us the opportunity to provide you with a better holiday experience in the future.
Kind regards,
TUI Ireland
Carla in the Wilton Cork branch was…
Carla in the Wilton Cork branch was extremely helpful. She organised evertything for 2 seniors, one of whom needed airport assistance.
7 juli 2026
Antwoord van TUI Ireland
Good Morning,
It's wonderful to hear that Carla in the Wilton Cork branch provided such excellent assistance, especially with the airport arrangements for seniors. We are delighted to know everything was organized smoothly & hope you have a fantastic holiday.
TUI Ireland
Disappointed how TUI handles complaints
Any holiday company can have a hotel underperform. What defines the company is what it does about it. That's where TUI has completely failed us.
Brief background: we paid a premium price for a two week all inclusive family package in Rhodes in June, and it was severely overpriced for what was delivered. The room we were given on arrival wasn't habitable (insect infestation among other issues) and the food was poor enough that we ended up paying to eat out for most of the fortnight. Disappointing.
Here's how TUI actually handled it:
We raised it with their rep on the very first night, through the proper channel. We were left with no real choice but to accept a room swap a few days later within the same hotel, not an upgrade, simply somewhere without an infestation, slightly modern and the same size because remaining in that room with a young child was not an option.
After returning home, we lodged a detailed formal complaint. What followed: a template apology email assuring us our feedback would be "passed to the relevant teams," then two phone calls in which TUI's position was and I'm not exaggerating that because we accepted the replacement room, the terms and conditions mean we're entitled to nothing. The move we were forced to make to keep our family in habitable accommodation is now the reason they won't engage with the complaint and have closed it. The 2 weeks of out of pocket meal costs on a board basis we'd already paid for never acknowledged.
We've booked TUI packages before and had good experiences, which is exactly why we trusted them again. But we've now seen what happens when something goes wrong: scripted sympathy, small print, and zero accountability. We overpaid significantly for what we received, and TUI's answer to that has been to hide behind terms and conditions rather than take any responsibility. That's the part worth knowing before you book, the whole point of paying a package operator's premium is that someone puts things right when they fail. In our experience, TUI doesn't.
18 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good Morning,
Thank you for taking the time to share your experience. We're very sorry to read of your disappointment with both your holiday and the way your concerns were handled.
We understand how upsetting it must have been to arrive and find your allocated room did not meet expectations, particularly when travelling with a young child. We also appreciate your frustration regarding the quality of the food and the additional expense of dining outside the hotel during what was intended to be an all-inclusive holiday.
We can see that your concerns were raised with our resort team during your stay and that alternative accommodation was arranged. While we're pleased that a room move was provided, we're sorry that this did not fully resolve the issues you experienced or leave you feeling satisfied with your holiday overall.
We also regret that you feel disappointed by the outcome of your complaint and that our communications did not meet your expectations. We always aim to review customer feedback carefully and provide a fair response based on the circumstances and information available. We appreciate that, in this instance, you do not feel this was achieved.
Thank you again for sharing your feedback. Comments such as yours are important and help us identify areas where we can improve both our holiday experience and our customer service.
Kind regards,
TUI Ireland
Antwoord van TUI Ireland
Good Morning,
We're so happy to hear that finding and booking your holiday was a simple process for you. Thank you for your kind words! We hope you have a fantastic holiday.
TUI Ireland
They are very good for people with…
They are very good for people with mobility issues. They are very helpful and knowledgeable.
3 juli 2026
Antwoord van TUI Ireland
Hi Siobhan,
We are so pleased to hear that our team was able to provide such helpful and knowledgeable assistance, especially for those with mobility issues. Thank you for your kind words.
TUI Ireland
I found booking using the Tui app easy…
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my transaction was completed.( ridiculous really!!)The booking did not go ahead, but my deposit was taken .After a few frantic calls I had to ring a shop (they were very helpful )to rebook. The holiday ended up costing me more money., pay another deposit and took a week to get my original deposit back.
3 juli 2026
Antwoord van TUI Ireland
Good Morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the booking process on the TUI app easy to use initially. However, we're very sorry to learn about the issues you experienced during the booking confirmation stage and the inconvenience this caused.
We appreciate how frustrating it must have been to find that your booking had not completed despite your deposit being taken, particularly when this resulted in multiple phone calls, the need to rebook through one of our stores, and an increase in the overall cost of your holiday. We also understand that waiting for your original deposit to be refunded added further frustration to the experience.
While we're glad our retail team was able to assist you with securing your holiday, we're sorry that the process was not as smooth as it should have been from the outset.
Thank you for bringing this to our attention. Customer feedback plays an important role in helping us identify areas where we can improve our systems and services.
TUI Ireland
Tui trip
Have travelled with tui before and found it problem free, thought the price was fair too
10 juli 2026
Antwoord van TUI Ireland
Good Morning Bernie,
We're so happy to hear you had a problem-free trip and found the price fair. Thank you for your positive feedback!
TUI Ireland
Antwoord van TUI Ireland
Good Morning Catherine,
We're so happy to hear you found our team knowledgeable and pleasant to interact with. Thank you for your kind words & hope you have a fantastic holiday.
TUI Ireland
Amanda in your Talbot Street branch is…
Amanda in your Talbot Street branch is so good .A great asset for you.
9 juli 2026
Antwoord van TUI Ireland
Hi Stephen ,
We're so glad to hear about your positive experience with Amanda in the Talbot Street branch! We appreciate you sharing your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
Wonderful service
Wonderful service , thank you jack your help was very much appreciated.
2 juli 2026
Antwoord van TUI Ireland
Morning Eileen,
We're happy to hear that our service was wonderful and that Jack could assist you so effectively. We appreciate your kind words & 5 star review. Now that your hotel is amended we hope you have a fantastic holiday.
TUI Ireland
Always met with a friendly face
Always met with a friendly face, and staff are eager to search for a holiday to suit our needs...On arrival always plenty of TUI staff to direct us to our transfer. Drivers a top professionals, and always on time...I recommend TUI to family and friends
7 juli 2026
Antwoord van TUI Ireland
Hi Joan,
It's wonderful to hear that our team consistently provides a friendly and helpful experience, from finding your ideal holiday to ensuring smooth transfers. We're delighted that you recommend us to your loved ones & hope you have a fantastic holiday.
TUI Ireland
Lack of TUI Flights Disappointing
I Loved booking with TUI - However the lack of TUI run flights from Ireland will have us looking elsewhere to book for 2028. (unless it improves) One of the main reasons we starting booking with TUI was we loved the complete package with included TUI flights. This year our flights are with Ryan Air and we are already having seating issues. There is no advantage in booking with TUI now over another travel agent in Ireland.
5 juli 2026
Antwoord van TUI Ireland
Hi Michelle,
Thank you for your feedback and for your continued loyalty to TUI. We're delighted to hear that you've enjoyed booking your holidays with us over the years.
We understand your disappointment regarding the availability of TUI-operated flights from Ireland and appreciate how much you value the convenience of a complete TUI package. We're also sorry to hear you've experienced seating issues with your airline, as we understand how important it is to start your holiday stress-free.
While your flights this year are operated by Ryanair, we'd like to reassure you that you still benefit from all the other advantages of booking with TUI, including our expert support before you travel, assistance from our team while you're in resort, and the peace of mind that comes with having your entire holiday package managed by one of the UK's and Ireland's most trusted travel brands.
We truly value your feedback and will ensure your comments are shared with the relevant teams. We hope that the fantastic service, support and holiday experience that TUI is known for will encourage you to continue travelling with us for many years to come.
Kind regards,
TUI Ireland
Antwoord van TUI Ireland
Hi James,
We're happy to hear our agent was capable and efficient. We appreciate your kind words & hope you have a fantastic holiday.
TUI Ireland
Ruined Holiday
I booked a holiday, and the money was deducted from my account instantly. Right after the payment, I was redirected to a page saying “Confirming your flights,” but nothing was happening.
I called customer service the next day, and they admitted it was an issue on their end. They told me the payment would be refunded, but it’s now been a week and I still haven’t received my money back.
Because my funds are tied up, I can’t book another holiday, and prices have already started increasing. Thanks for ruining my summer. Very disappointing experience.
1 juli 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your booking and the frustration caused by the delay in receiving your refund.
We understand how disappointing this must be, especially when you're unable to make alternative travel plans while waiting for the funds to be returned. Following the issue with your booking, a refund was arranged; however, it shouldn't normally take this long to reach your account.
If you'd like to give us another call, we'd be happy to look into the current status of the refund and provide as much information as possible. Depending on where the payment is in the process, it may also be worth contacting your bank, as delays can occasionally occur after the refund has been issued on our side.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to investigate this further for you.
Kind regards,
TUI Ireland
Antwoord van TUI Ireland
Ms Cooper,
We're so glad to hear that you found the process easy! We truly appreciate your positive feedback & hope you have a great holiday.
TUI Ireland
Antwoord van TUI Ireland
Hi MissisN,
We're so happy to hear you love us! We appreciate your loyalty and kind words & hope you have a fantastic holiday.
TUI Ireland
Antwoord van TUI Ireland
Hi Anne,
Thanks for leaving a review about your experience! We're really glad to hear that you booked via our app and found it so user-friendly and easy to navigate. We want to make planning your getaway as simple as possible, so it's great to know the app did exactly that for you 😊
Thank you for choosing to book with us, and we hope you have a wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Smooth experience and cheaper than booking direct
Was honestly surprised how much cheaper tui were doing a package holiday to salou than what I was getting doing it myself. Very smooth booking experience which took a lot of stress off securing the holiday. Will be using again.
25 juni 2026
Antwoord van TUI Ireland
Hi Sean,
Thanks for sharing your thoughts with us!
We're really glad to hear that you had such a smooth booking experience and that we were able to save you a bit of stress. It's also fantastic to know that you managed to secure your package holiday to Salou at a cheaper price than booking it all separately - locking in great value is exactly what we love to do for our customers 😎
Thank you so much for choosing us, and we look forward to helping you arrange your next getaway. Have an absolutely brilliant time in Salou!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hi Mary,
Thanks for taking the time to share your feedback with us. We're so pleased to hear that you had a great experience with Kathia at our Limerick store! Our team always aims to be as helpful and supportive as possible, and I'll make sure your kind words are passed on to her 😁
Thank you so much for choosing to book with us. We hope you have an absolutely wonderful time on your upcoming holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Tui Poor Service ..Gave a poor review through Trust pilot …
Gave a poor review through Trust pilot over a bad experience with transfers on holidays that actually occurred 2 years in a row .
Response from Tui was that they requested booking details through Trustpilot to investigate .
No request for booking details was ever made to us ...
10 maart 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Mark
We're sorry to hear that your experience with our transfer service has left you disappointed, particularly as you mention this has occurred on more than one occasion.
We would like to clarify that, at the time of our response, we were unable to identify your booking from the information provided in your review. Trustpilot reviews do not automatically include customers' personal details, such as email addresses, phone numbers, or booking references, and without this information we are unable to access booking records or contact customers directly.
Our intention was to obtain the necessary details through Trustpilot so that we could investigate your concerns fully. We apologise if this request was not received or was unclear.
If you would still like us to review the matter, please contact us with your booking reference and any relevant details, and we will be happy to investigate further.
Kind regards,
Orla
TUI Customer Services
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