I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Toon meer
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Lees wat reviewers zeggen
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the... Toon meer
Very friendly staff. Sophie was so helpful with choosing our lovely hotel in teneriffe. Have been traveling with Tui for several years and had the best of holidays.
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my trans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
845 reviews
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The whole process from booking to…
The whole process from booking to payment structure was great ...
20 juli 2026
Antwoord van TUI Ireland
Joseph,
We're happy to hear that our booking and payment process was great for you. We appreciate your positive feedback!
TUI Ireland
Just easy to book online had an issue…
Just easy to book online had an issue with the app a quick phone call sorted all
20 juli 2026
Antwoord van TUI Ireland
Fergus,
We're so glad to hear that booking online was easy for you! We appreciate you letting us know about the app issue and are happy our team could quickly resolve it.
TUI Ireland
Dublin to Palma
Myself and my husband flew out from Dublin to Palma airport yesterday and from the very beginning we had a great experience with tui, we had a short delay (understandable it's July delays are expected) but the staff were at the gate keeping everyone updated constantly, then we boarded, took to our seats and while waiting for out slot to take off the captain came over the intercom as per normal but captain Ian was so funny he made everyone giggle then the cabin crew in-flight went around i was asked if I wanted something special with my tea (she knows what that special thing was 😉🙈) but we laughed so much it really made our flight so enjoyable. So to Tui i bow and applaud you for your lovely staff and thank you Ian, stewie from tui, and off course the beautiful Ledge for a wonderful flight to Palma xx
18 juli 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good Morning Mags
We are absolutely delighted to hear about your wonderful experience on your recent flight from Dublin to Palma! It brings us immense joy to know that our team, from the ground staff keeping you updated during the delay to the cabin crew and captain, contributed to such an enjoyable journey. We truly appreciate you sharing your positive feedback and recognizing the efforts of our dedicated colleagues. We look forward to welcoming you both back on board again soon & hope you have a fantastic holiday!
TUI Ireland
Helpful....We were looking for a week away in…
We were looking for a week away in Spain. Didnt know exactly where but went into TUI Wilton and met the nicest member of staff Lillian who spoke to us in detail and got us exactly what we asked for. Thanks so much Lillian for your help explanations etc.....
18 juli 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good Morning Concepta,
We are so happy to hear that Lillian provided such excellent service and helped you find the perfect Spanish getaway. We appreciate you sharing your positive experience with us & hope you have a fantastic holiday!
TUI Ireland
Nothing was a hassle
17 juli 2026
Antwoord van TUI Ireland
Dorothy,
We're so glad to hear that everything was smooth for you. Thank you for your positive feedback!
TUI Ireland
Staff ae helpful and informative.
4 juli 2026
Antwoord van TUI Ireland
Margaret,
We're so glad to hear our team provided helpful and informative assistance. We appreciate your kind words.
TUI Ireland
Great experience
Called in to TUI in Wilton and met a lovely girl Faye who helped me book a 4 night break to Nice.
Faye couldnt have been more helpful and a great way about her.
Needless to say we had a great time in Nice and will be booking again inbthe future with TUI
5 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Antoinette,
Thank you for sharing such a wonderful review!
It's fantastic to hear that Faye provided such excellent assistance in booking your trip. We're delighted you had a great time and look forward to helping you plan your next adventure!
TUI Ireland
Antwoord van TUI Ireland
Hi Mary Veronica,
We're so happy to hear you had an excellent experience with us. Thank you for your wonderful feedback!
TUI Ireland
I had a small issue online but when I…
I had a small issue online but when I rang up they where so helpful and nice sorted the issue no problem stress free
2 juli 2026
Antwoord van TUI Ireland
Hi Philip,
We're so glad our team could efficiently resolve your online issue and provide a stress-free experience. We appreciate you sharing your positive feedback & hope you have a fantastic holiday.
TUI Ireland
Always found TUI to be extremely…
Always found TUI to be extremely helpful booking holidays and their holiday reps are excellent
8 juli 2026
Antwoord van TUI Ireland
Ciaran,
We are so pleased to hear that you've consistently found our team helpful when booking your holidays and that our holiday reps have provided excellent service. We truly appreciate your kind words!
TUI Ireland
I have stayed in this hotel before so I…
I have stayed in this hotel before so I knew what we all wanted there’s 6 of us traveling and lovely to get the same hotel together
15 juli 2026
Antwoord van TUI Ireland
Jacqueline,
We're so happy you chose to stay with us again and that your group of six enjoyed their time. We appreciate your continued loyalty!
TUI Ireland
When I bookmy holiday last june 2025 i…
When I bookmy holiday last june 2025 i received a email telling me the flight time was chaged to late afternoon witch ment I was getting to my destination late that night and then the flight for home we were picked up at 7-40 AM early morning .We got no breakfast only tea & toast as the night porter had to start the toaster for us l was very disappointed with the flight times changing as my hiliday was cut short
7 juli 2026
Antwoord van TUI Ireland
Hi Paul
Thank you for taking the time to share your feedback. We're sorry to hear that the changes to your flight times affected your holiday experience and left you feeling disappointed.
We understand how frustrating it can be when flight schedules change, especially when it results in arriving later at your destination and having an early departure on your return journey, reducing the time you can spend enjoying your holiday.
Unfortunately, flight times are subject to change by the airline, and while we always aim to notify customers as soon as we receive any updates, we appreciate that this does not lessen the inconvenience caused.
We're also sorry to hear about your experience with the limited breakfast options available before your early transfer. Your comments are valuable and will be shared with the relevant teams for review.
Thank you again for your feedback, and we hope you'll give us the opportunity to provide you with a better holiday experience in the future.
Kind regards,
TUI Ireland
Carla in the Wilton Cork branch was…
Carla in the Wilton Cork branch was extremely helpful. She organised evertything for 2 seniors, one of whom needed airport assistance.
7 juli 2026
Antwoord van TUI Ireland
Good Morning,
It's wonderful to hear that Carla in the Wilton Cork branch provided such excellent assistance, especially with the airport arrangements for seniors. We are delighted to know everything was organized smoothly & hope you have a fantastic holiday.
TUI Ireland
Disappointed how TUI handles complaints
Any holiday company can have a hotel underperform. What defines the company is what it does about it. That's where TUI has completely failed us.
Brief background: we paid a premium price for a two week all inclusive family package in Rhodes in June, and it was severely overpriced for what was delivered. The room we were given on arrival wasn't habitable (insect infestation among other issues) and the food was poor enough that we ended up paying to eat out for most of the fortnight. Disappointing.
Here's how TUI actually handled it:
We raised it with their rep on the very first night, through the proper channel. We were left with no real choice but to accept a room swap a few days later within the same hotel, not an upgrade, simply somewhere without an infestation, slightly modern and the same size because remaining in that room with a young child was not an option.
After returning home, we lodged a detailed formal complaint. What followed: a template apology email assuring us our feedback would be "passed to the relevant teams," then two phone calls in which TUI's position was and I'm not exaggerating that because we accepted the replacement room, the terms and conditions mean we're entitled to nothing. The move we were forced to make to keep our family in habitable accommodation is now the reason they won't engage with the complaint and have closed it. The 2 weeks of out of pocket meal costs on a board basis we'd already paid for never acknowledged.
We've booked TUI packages before and had good experiences, which is exactly why we trusted them again. But we've now seen what happens when something goes wrong: scripted sympathy, small print, and zero accountability. We overpaid significantly for what we received, and TUI's answer to that has been to hide behind terms and conditions rather than take any responsibility. That's the part worth knowing before you book, the whole point of paying a package operator's premium is that someone puts things right when they fail. In our experience, TUI doesn't.
18 juni 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Good Morning,
Thank you for taking the time to share your experience. We're very sorry to read of your disappointment with both your holiday and the way your concerns were handled.
We understand how upsetting it must have been to arrive and find your allocated room did not meet expectations, particularly when travelling with a young child. We also appreciate your frustration regarding the quality of the food and the additional expense of dining outside the hotel during what was intended to be an all-inclusive holiday.
We can see that your concerns were raised with our resort team during your stay and that alternative accommodation was arranged. While we're pleased that a room move was provided, we're sorry that this did not fully resolve the issues you experienced or leave you feeling satisfied with your holiday overall.
We also regret that you feel disappointed by the outcome of your complaint and that our communications did not meet your expectations. We always aim to review customer feedback carefully and provide a fair response based on the circumstances and information available. We appreciate that, in this instance, you do not feel this was achieved.
Thank you again for sharing your feedback. Comments such as yours are important and help us identify areas where we can improve both our holiday experience and our customer service.
Kind regards,
TUI Ireland
Antwoord van TUI Ireland
Good Morning,
We're so happy to hear that finding and booking your holiday was a simple process for you. Thank you for your kind words! We hope you have a fantastic holiday.
TUI Ireland
They are very good for people with…
They are very good for people with mobility issues. They are very helpful and knowledgeable.
3 juli 2026
Antwoord van TUI Ireland
Hi Siobhan,
We are so pleased to hear that our team was able to provide such helpful and knowledgeable assistance, especially for those with mobility issues. Thank you for your kind words.
TUI Ireland
I found booking using the Tui app easy…
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my transaction was completed.( ridiculous really!!)The booking did not go ahead, but my deposit was taken .After a few frantic calls I had to ring a shop (they were very helpful )to rebook. The holiday ended up costing me more money., pay another deposit and took a week to get my original deposit back.
3 juli 2026
Antwoord van TUI Ireland
Good Morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the booking process on the TUI app easy to use initially. However, we're very sorry to learn about the issues you experienced during the booking confirmation stage and the inconvenience this caused.
We appreciate how frustrating it must have been to find that your booking had not completed despite your deposit being taken, particularly when this resulted in multiple phone calls, the need to rebook through one of our stores, and an increase in the overall cost of your holiday. We also understand that waiting for your original deposit to be refunded added further frustration to the experience.
While we're glad our retail team was able to assist you with securing your holiday, we're sorry that the process was not as smooth as it should have been from the outset.
Thank you for bringing this to our attention. Customer feedback plays an important role in helping us identify areas where we can improve our systems and services.
TUI Ireland
Tui trip
Have travelled with tui before and found it problem free, thought the price was fair too
10 juli 2026
Antwoord van TUI Ireland
Good Morning Bernie,
We're so happy to hear you had a problem-free trip and found the price fair. Thank you for your positive feedback!
TUI Ireland
Antwoord van TUI Ireland
Good Morning Catherine,
We're so happy to hear you found our team knowledgeable and pleasant to interact with. Thank you for your kind words & hope you have a fantastic holiday.
TUI Ireland
Amanda in your Talbot Street branch is…
Amanda in your Talbot Street branch is so good .A great asset for you.
9 juli 2026
Antwoord van TUI Ireland
Hi Stephen ,
We're so glad to hear about your positive experience with Amanda in the Talbot Street branch! We appreciate you sharing your kind words & 5 star review. We hope you have a fantastic holiday.
TUI Ireland
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