I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Toon meer
Bedrijf heeft geantwoord
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I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Toon meer
Bedrijf heeft geantwoord
I dealt with Tracey from Mahon Point today and she was very professional and courteous. She organised some trips around Malta for us when we were already here. Thanks Tracey
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
855 reviews
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Top Customer Service
Simply put, well informed staff - and extremely helpful Gianna in Limerick is a credit to TUI.
20 mei 2026
Antwoord van TUI Ireland
Hi Ailbe,
Thanks for taking the time to share your feedback! I'm glad to hear you received top customer service and found our staff well informed. Gianna in Limerick sounds like she was extremely helpful, and I'll make sure your lovely comments are passed on to her and the branch management team as a credit to TUI 😁
Thank you for choosing us, and I hope you have a wonderful holiday to look forward to!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Feel in capable hands
Feel in capable hands. Just back from a lovely holiday. It was my 1st booked through TUI and Carmel in Mahon Point. Not a hard decision to call back and book my next trip
20 mei 2026
Antwoord van TUI Ireland
Hi Catherine,
Thanks for taking the time to share such a lovely review! I'm glad to hear you felt you were in capable hands for your very first booking with us, and that you had such a lovely holiday. It's fantastic that Carmel at Mahon Point looked after you so well, and we're pleased that it was an easy decision to come back and get your next trip sorted 😁
Thank you so much for booking with us again, and I hope you have another wonderful holiday to look forward to!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Hi Jean,
Thanks for sharing such lovely feedback! I'm glad to hear our staff are amazing and always go above and beyond to look after you. We always want to make sure you get the best possible care and support whenever you deal with us 😊
Thank you for choosing TUI, and I hope you have a fantastic holiday to look forward to!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
All over good …
I didn’t like that most of your flights from Dublin were with Ryanair I prefer to fly with TUI. Also don’t find the filtering very user friendly having to look at massive amounts of places before I find what I want.
3 mei 2026
Antwoord van TUI Ireland
Hi Sheila,
Thanks for taking the time to share your feedback with us.
I'm glad to hear that your experience was good overall, but I'm sorry to hear you weren't fully happy with the flight options and website filtering. We partner with other airlines like Ryanair to offer a wider choice of departure times and destinations from Dublin, but I completely understand preferring to fly on our own TUI aircraft. I also appreciate your comments about the website filtering, as we always want making your travel plans to be as quick and user-friendly as possible.
I'll be sure to pass your notes about the search filters and flight preferences over to our digital and planning teams to help us improve. Thank you for booking with TUI, and I hope you have a wonderful holiday to look forward to!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Antwoord van TUI Ireland
Good Morning Martin,
We're glad you enjoyed your experience with us! We appreciate your feedback.
Orla
TUI Ireland
Sinead was great and understood our…
Sinead was great and understood our needs and made the booking process very easy.
11 mei 2026
Antwoord van TUI Ireland
Hi Patsy and Noel,
We're so glad Sinead made your booking process easy and understood your needs. Thank you & we look forward to raking you on your TUI Holiday.
Orla
TUI Ireland
5 star experience Airport transfer was excellent from…
Airport transfer was excellent from airport to hotel and from hotel to airport, the hotel Tui Suneo Palma was excellent, the food was lovely, the room was clean and fresh, staff were friendly and helpful, the night entertainment was fabulous, Spanish music was really nice, felt like Spain, the drinks at the bar were very nice, the wine and beer in the restaurant was very nice, the beds were comfortable with great pillows, we had a great week and are going back in June.
10 mei 2026
Antwoord van TUI Ireland
Hi Margaret,
Thanks so much for taking the time to share your experience with us - it's wonderful to hear that you had such a brilliant time from start to finish! 😁
I'm glad the transfers ran so smoothly and that our TUI SUNEO Palma hotel hit the mark for you. It sounds like you thoroughly enjoyed the hospitality, the spotless rooms, and that fantastic entertainment - there really is nothing better than getting that authentic Spanish feel on holiday 🌞
Thank you again for choosing to book with us, and we absolutely can't wait to welcome you back for your next trip in June!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Always a great experience. We’ve been TUI customers for a long…
We’ve been TUI customers for a long time now, from just after the earliest days of TUI as the company is known these days. They are thorough in their approach and helpful in their way of doing business. If anything goes wrong, TUI can be relied upon to put the matter right. This has happened to us and I am completely delighted with how they handled the misfortune and made everything right for us. Jason in the Talbot Street Shop in Dublin is one of the most customer focused people I have ever dealt with.
8 mei 2026
Antwoord van TUI Ireland
Hi Joseph,
Thanks for sharing such a wonderful review! 💙
It's brilliant to hear that you've been loyal customers with us for so long and that you can always rely on our team to put things right whenever a hiccup occurs. I'm glad you were so pleased with how we looked after you during that time, and I'll make sure Jason at our Talbot Street shop in Dublin is recognised for his fantastic customer service 😁
Thank you so much for your continued support over the years, and we hope you have another amazing holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Amazing website and reps
7 mei 2026
Antwoord van TUI Ireland
Hi Elaine,
Thanks for sharing such a positive review! I'm glad to hear you love our website and that our team has looked after you so well. We always try to combine a smooth online experience with great service from our reps 😊
Thank you so much for booking with us, and we hope you have an amazing holiday!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Family holiday 2026
Just booked our first family holiday in a while with Orla in Mahon point, she was fantastic to deal with she knew exactly what we wanted. We had a great time couldn't fault the whole holiday from start to finish. Highly recommend booking here with Orla.
25 april 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Emmet,
Thank you for sharing such a lovely review!
It’s wonderful to hear that Orla looked after you so well at our Mahon Point store. I'm glad she was able to find exactly what you were looking for and that your first family holiday in a while was perfect from start to finish. I’ll make sure your kind words are passed on to Orla and the rest of the team 😁
We're happy you chose to book with us and hope you have another brilliant trip to look forward to!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
When booking we were led to believe…
When booking we were led to believe that it was a €75 deposit per person for a booking of a party of 2 Adults and 4 children for summer 2027. Our understanding was that the next payment would be a small deposit in October with the balance due in February 2027.
Checked d app 2 days later to learn we are due to pay €2,300 approx..this July .,thus paying half of next years holiday without having one this year yet.,
9 mei 2026
Antwoord van TUI Ireland
Hi Sean,
Thank you for sharing your feedback with us. I'm sorry to hear there was some confusion regarding your payment schedule.
When a booking includes flights with one of our third-party airline partners, the deposit is often higher as it needs to cover both the TUI deposit and the full cost of the flight seats.
We always aim to ensure the specific payment dates and amounts are clearly advised during the booking process so that everything is transparent before you commit. It is important to review these details at the time of booking to ensure the schedule works for you.
We appreciate you bringing this to our attention and hope you have a wonderful holiday to look forward to next summer.
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Website booking process
Website. Allowed me book a holiday that didn’t exist and took a deposit and 5 days later deposit not returned. Say may take up to 10 days. Not a happy camper. Lucky I didn’t pay full price of holifmday
4 mei 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hello Deirdre,
Thanks for taking the time to share your feedback with us, and I’m sorry to hear this booking experience has been so disappointing.
I completely understand how frustrating it must have been to make a booking, have a deposit taken, and then be advised afterwards that the holiday was no longer available.
I also appreciate how concerning it can be while waiting for funds to be returned.
Refund timeframes can vary depending on the payment provider and banking processes, we appreciate your patience whilst the money is released back to you.
Thank you again for bringing this to our attention and for taking the time to leave your feedback.
Best regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
I visited the clondalkin location
I visited the clondalkin location. Elaine was brilliant in store very helped us with choosing our next holiday destination, she was very friendly and helped us pick a great spot that is family friendly and all inclusive
8 mei 2026
Antwoord van TUI Ireland
Hello Peter,
Thank you for taking the time to leave your feedback! 😊
We’re so pleased to hear that your in-store booking went smoothly and that Elaine and the team made such a positive impression, we strive to make every interaction helpful and enjoyable, and it’s wonderful to know our staff delivered just that.
We hope you have a fantastic holiday— and we can’t wait to welcome you back to book your next adventure! ✈️🌴
Best regards,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Wszystko jest super
Wszystko jest super, dziękujemy.Jedziemy z Państwa biurem pierwszy raz mamy nadzieję, że wszystko będzie ok.Pozdrawiamy.
1 mei 2026
Antwoord van TUI Ireland
Hello Robert,
Thank you for your kind review,
We're so pleased to hear that you had such a positive booking experience with us, its great to see our customers enjoy booking with us!
Thank you for choosing TUI, and we can’t wait to take you away on your first holiday with us- If you have any further questions or need assistance, please don’t hesitate to reach out.😊
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
Package holiday This is my 2nd time booking with Tui…
This is my 2nd time booking with Tui and because my 1st experience was flawless here I am again. For years I've booked everything myself and all was fine luckily enough but to have everything 1 stop is so much more relaxing. Hotel was ideal location perfect as promised and between flights and connections all went great. Why change a winning formula
24 maart 2026
Antwoord van TUI Ireland
Hi Tony
We're so glad you enjoyed your second booking experience with us! It's wonderful to hear that our service provided a relaxing and seamless travel experience. Thank you for your positive feedback; we appreciate it.
Orla
TUI Ireland
Extremly helpful and informative.
Extremly helpful and informative.
Have booked holidays and cruises many times. Great service and no issues at all.
Would certainly recommend 👌
30 april 2026
Antwoord van TUI Ireland
Hi Gerard
We're happy to hear that our assistance was helpful and informative for your holiday and cruise bookings. Thank you for your recommendation; we appreciate your continued trust in our services. We hope you have a fantastic holiday and look forward to helping you in the future with more TUI Bookings.
Orla
TUI Ireland
Staff are ever so friendly either in…
Staff are ever so friendly either in person or over the phone and go out of their way to find you the best holiday to meet your needs and budget I’ve travelled with others and with tui and I’ve decided I won’t use anybody else in the future other than tui all round best
29 april 2026
Antwoord van TUI Ireland
Hi Kieran
We're happy to hear that our team's dedication to finding the perfect holiday within your budget has resonated with you. It's great to know you value our service and consider us your first choice for future travels. Thanks for your wonderful feedback & we look forward to taking you on many more TUI Holidays in the future.
Orla
TUI Ireland
Fabulous assistance
Fabulous assistance!
Timely replies. Dealth by email.
Sorted in 1 day. Angelica is the best!
29 april 2026
Antwoord van TUI Ireland
Hello Izabella
Thank you for taking the time to share your experience!
We’re delighted to hear that our team were helpful and so prompt when assisting you with your upcoming holiday plans- It’s always our aim to make the holiday planning process smooth and stress-free, so this is lovely to hear!
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. 🤗💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Staff, Limerick Office
Big shout out to Lorraine in the Limerick office who made the booking of our holiday in Turkey such a pleasant experience. It’s our first time using TUI but will definitely be back.
Tony & Sylvia Gibbons
5 mei 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Tony & Sylvia,
Thanks for sharing such a lovely review! It’s great to hear that Lorraine in our Limerick store made booking your holiday to Turkey such a pleasant experience 😁
We’re so glad that your first time booking with TUI was a positive one and that you’re already planning to come back to us in the future. I’ll be sure to pass your shout out on to Lorraine and the rest of the team; they’ll be happy to hear their help made such an impression 💙
We really appreciate you choosing us for your getaway and hope you have a fantastic time in Turkey!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Top agent in Talbot st branch
Eboni in Talbot st branch was excellent
She did everything for us and ticked all of the boxes
Great service very much appreciated
4 mei 2026
Antwoord van TUI Ireland
Hello Paul,
Thank you for your kind comments,
We are so pleased to learn that Eboni was so helpful when booking your upcoming holiday with us most recently, and that the service provided made such a difference to your overall experience- this is exactly what we hope to hear.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. 🤗💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
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