I had issues booking online and called your office. I spoke to Sarah who was fantastic and got everything sorted in minutes. She couldn’t have been more helpful. She was bubbly and friendly and defini... Toon meer
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I’m only giving 4 stars due to a lack of extras the Irish can choose compared to our British friends. They could book a late check out on the app this was unavailable to us and caused us to not being... Toon meer
Bedrijf heeft geantwoord
Wasn't waiting long to get through on the phone, the agent was already aware of the payment issue I was experiencing, advised tech were already working on it and that a payment could be made over the... Toon meer
Bedrijf heeft geantwoord
I found booking using the Tui app easy enough , but when I got to the end, and I’d paid my deposit, while I was waiting for confirmation of Ryanair Flights , a pop up Tui page came up before my trans... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TUI Holidays Ireland. Package Holidays & Flights from local Irish airports. Book your next holiday online today! *Subject to limited availability
Contactgegevens
Dublin, Verenigd Koninkrijk
- www.tuiholidays.ie
4,5
Uitstekend
858 reviews
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Fabulous assistance
Fabulous assistance!
Timely replies. Dealth by email.
Sorted in 1 day. Angelica is the best!
29 april 2026
Antwoord van TUI Ireland
Hello Izabella
Thank you for taking the time to share your experience!
We’re delighted to hear that our team were helpful and so prompt when assisting you with your upcoming holiday plans- It’s always our aim to make the holiday planning process smooth and stress-free, so this is lovely to hear!
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. 🤗💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Staff, Limerick Office
Big shout out to Lorraine in the Limerick office who made the booking of our holiday in Turkey such a pleasant experience. It’s our first time using TUI but will definitely be back.
Tony & Sylvia Gibbons
5 mei 2026
Review zonder uitnodiging
Antwoord van TUI Ireland
Hi Tony & Sylvia,
Thanks for sharing such a lovely review! It’s great to hear that Lorraine in our Limerick store made booking your holiday to Turkey such a pleasant experience 😁
We’re so glad that your first time booking with TUI was a positive one and that you’re already planning to come back to us in the future. I’ll be sure to pass your shout out on to Lorraine and the rest of the team; they’ll be happy to hear their help made such an impression 💙
We really appreciate you choosing us for your getaway and hope you have a fantastic time in Turkey!
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Top agent in Talbot st branch
Eboni in Talbot st branch was excellent
She did everything for us and ticked all of the boxes
Great service very much appreciated
4 mei 2026
Antwoord van TUI Ireland
Hello Paul,
Thank you for your kind comments,
We are so pleased to learn that Eboni was so helpful when booking your upcoming holiday with us most recently, and that the service provided made such a difference to your overall experience- this is exactly what we hope to hear.
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. 🤗💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland
Karen in TUI Wilton Cork
Karen in TUI Wilton, Cork is absolutely amazing. I booked two holidays with her and she made the whole process so easy from start to finish. She really took the time to help me choose the right options and handled everything seamlessly. Such a great service — I wouldn’t book with anyone else!
30 april 2026
Antwoord van TUI Ireland
Hello there,
Thanks so much for your lovely review. It’s fantastic to hear Karen at our Wilton, Cork store made the whole process so easy for you from start to finish.
We’re really pleased she took the time to understand exactly what you were looking for. 😊
We really appreciate your kind words and loyalty, and thank you again for choosing to book with TUI.💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
I booked the same resort and hotel with…
I booked the same resort and hotel with TUI last year . Had such a good holiday I booked again this year. T
1 mei 2026
Antwoord van TUI Ireland
Hello Annamarie,
Thanks so much for taking the time to share your feedback!
It’s wonderful to hear you had such a great holiday last year that you chose to book the same resort and hotel again this year- how exciting!
Wishing you a lovely holiday ahead, with some more amazing memories to make 💙
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
Easy booking
Easy booking
On web but no luggage included as 3 rd party airline it always has been in the past that was an extra expense and not total cost of holiday
24 april 2026
Antwoord van TUI Ireland
Hello Allen,
Thanks for taking the time to share your feedback.
We’re pleased to hear you found the booking process easy online, but we’re sorry for any disappointment caused regarding luggage not being included in your holiday.
Whilst we would always advise to ensure you read and understand what your holiday does include prior to booking, we understand how important it is to have clarity on the full cost of a holiday upfront, especially when comparing to previous experiences, so apologise for any confusion caused.
Your comments are really helpful, and we’ll make sure they’re shared with the relevant teams to help improve clarity around what is and isn’t included at the time of booking.
Thanks again for your review and for choosing to travel with us.😊
Kind Regards and many thanks,
Lucy
Customer Support Team
TUI GROUP
TUI UK & Ireland.
Booked my holiday with Lillian who was…
Booked my holiday with Lillian who was very pleasant to deal with and very professional. Have booked with TUI many times and would highly recommend them
24 april 2026
Antwoord van TUI Ireland
Michelle,
We're happy to hear that you found Lillian pleasant and professional! We appreciate your recommendation and are glad you continue to book with us, we hope you have a wonderful holiday.
TUI Ireland
Excellent Service /5 star
Had the pleasure of meeting TUI staff member Chloe at TUI Talbot St. branch. I decided to enquire about a holiday to Mexico which was advertised on the Travel Agents Window on the 14th April.
Chloe provided me with excellent personalized service, excellent verbal communicatioion skills with good customer service skills.As she indicated to me in conversation that her Manager Nicola had been to Mexico, she did'nt hesitate to ask Nicola to have a conversation with me about her experience to Mexico, which was really enlightening and informative. As Chloe had given me good information herself she was so interested in Nicola's experience and was eagerly learning more information on Mexico for other potential clients.
Very satisfied with my experience to TUI Talbot St.
14 april 2026
Antwoord van TUI Ireland
Bernadette,
We're happy to hear that you were very satisfied with the personalized service you received. We appreciate you mentioning the Chloe's excellent communication and customer service skills, and we're glad the conversation with the Nicola was enlightening. Thank you for your positive feedback & we hope you have the most amazing holiday.
TUI Ireland
Air caution with flights especially if travelling with children
When you book a 'package holiday' travelling with children and are sold as 'reserved seating' you do not expect to have to pay extra for your childrens seats.
28 april 2026
Antwoord van TUI Ireland
Hi DMK,
Thank you for sharing your feedback with us. I'm sorry to hear about your concerns regarding the seating for your family.
To clarify, while we do offer the option to pre-book specific seats before check-in to give you that extra peace of mind, this is an optional service that comes at an extra charge. Alternatively, customers can choose to wait until check-in opens, at which point seats are assigned automatically at no extra cost.
I’d like to reassure you that we always follow the Civil Aviation Authority (CAA) guidelines to ensure that children under 12 are seated with at least one accompanying adult in your party. Our systems are designed to group families together wherever possible during the automatic assignment process.
We really appreciate you choosing to book your package holiday with us, and I hope you and your children have a fantastic time away.
Kind regards,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Had to change dates on my…
Had to change dates on my honeymoon/family holiday. Moved it back by 2 days and cut short by 3 days due to my daughter dancing for team Ireland when we were meant to be away.
TUI can't make any amendments to ryanair flights so that was left to me which was fine, paid whatever extra it cost then TUI instead of just changing hotel dates they invoice me for a whole new holiday package which includes flights which have gone up due to increases in fuel ect. even though they didn't book new flights they are charging me for them and now they won't answer as to where the few hundred euro is gone that I should have got back. Disgraceful carry on from a reputable company.
9 april 2026
Antwoord van TUI Ireland
Alan,
We appreciate you sharing your experience. We're sorry your holiday changes led to unexpected charges and a lack of clarity regarding a refund. We'll investigate the booking and address the concerns raised.
TUI Ireland
Antwoord van TUI Ireland
Sarah,
We're glad you found our call centre staff helpful, and our hours convenient. Thank you for your positive feedback!
TUI Ireland
Was very easy to book
17 april 2026
Antwoord van TUI Ireland
sean,
We're glad our booking process was easy for you. Thank you for your positive feedback; we appreciate it.
TUI Ireland
Straight forward informative booking
All relevant information was provided to make deciding which area and hotel to choose and booking after that couldn't be any simpler.
21 april 2026
Antwoord van TUI Ireland
Patrick Monks,
We're happy to hear that you found our information helpful for your decision-making and that the booking process was simple. Thank you for your positive feedback!
TUI Ireland
Antwoord van TUI Ireland
Jean
We're glad you found the booking process easy, thank you for the review we appreciate it & look forward to bringing you on holidays.
TUI Ireland
Antwoord van TUI Ireland
James
We're happy to hear that you are had an excellent experience with our staff. Thank you for your positive feedback; we appreciate it.
Perfect for travelling with a young child
We recently returned from a short break to Portugal with TUI, travelling with our 1‑year‑old, and we honestly couldn’t fault a single part of the experience.
From the moment we arrived, everything ran smoothly. The hotel was fantastic, the facilities were ideal for families, and the staff were absolutely brilliant – friendly, helpful, and always willing to go the extra mile. They made us feel completely at ease throughout our stay.
Travelling with a young child can be stressful, but TUI really took all the anxiety out of it for us. Everything was well organised, seamless, and exactly as described, which meant we could relax and actually enjoy the holiday.
We had an amazing time and wouldn’t hesitate to book with TUI again. Highly recommend, especially for families travelling with young children.
7 maart 2026
Antwoord van TUI Ireland
Alan Caslin,
We're happy to hear that you had such a wonderful and stress-free family holiday in Portugal! It's great to know that the hotel, staff, and organization met your needs and allowed you to relax and enjoy your trip. Thank you for recommending us to other families with young children.
TUI Ireland
No come back
We traveled to The Dominican Republic with TUI, booked through the Irish site. The flight there was through the UK with no issue. The flight back was through the USA. We weren't told we would need a visa even though we had a connecting flight. Called TUI when we were refused boarding. Was told nothing could be done and it wasn't their responsibility, that it was in the T&Cs. Never again. Appalling..
19 april 2025
Review zonder uitnodiging
Antwoord van TUI Ireland
TRISHA,
We regret to hear about the visa issue and the difficulties you faced with your connecting flight. We acknowledge your frustration with the information provided and the support you received. We'll review your feedback regarding our communication and booking procedures. Thank you for bringing this to our attention.
TUI Ireland
Love TUI Holidays
We have went with yous for the last 3 years and our holidays went great from start to finish
18 april 2026
Antwoord van TUI Ireland
mary Dunne,
We're happy to hear that your holidays have been great with us for the last three years. We appreciate you taking the time to share your positive experience!
TUI Ireland
I had a fantastic experience booking my…
I had a fantastic experience booking my recent holiday at TUI Limerick. Lorraine was extremely helpful and pleasant to deal with. She listened to exactly what I wanted and handled all the stressful details, making the whole process seamless.
17 april 2026
Antwoord van TUI Ireland
Mary,
We're happy to hear that your holiday booking experience was fantastic! It's great to know that we could provide helpful service and handle the details, making the process seamless for you. Thank you for your positive feedback.
TUI Ireland
Everything was pretty smooth
Everything was pretty smooth, only negative point was it said on booking that I had 10kg suitcase included but this wasn't included in Ryanair booking
15 april 2026
Antwoord van TUI Ireland
Denise Finn,
We appreciate your feedback. We're sorry to hear about the discrepancy regarding the 10kg suitcase in your Ryanair booking. We are currently in the process of rectifying this issue to ensure booking information is accurate in the future.
TUI Ireland
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