Umega Lettings & Estate Agents Reviews 

163
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Our property manager is Phil, since moving in we have met him a few times which is great, always bubbly, positive, knowledgeable, approachable and also generally down to earth. Knows the processes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We recently had our annual property visit from Umega, and Jason was absolutely fantastic. He was incredibly friendly throughout the entire process and made the visit completely stress-free.Jason is al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Georgia has been great, keeping me informed of all step by step procedures etc. I’d also like to mention Jason, they’ve both been very friendly, very prompt with their responses especially over the la... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hello Jason, Thank you so much for being a kind hearted agent; from the time I moved in, it was the same time you started as my new agent and you have been amazing and I really appreciate your... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder
  2. Huurwoningen
  3. Vastgoedinvesteerder
  4. Makelaardij

Geschreven door het bedrijf

Umega is one of Edinburgh's leading independent letting and estate agencies, managing over 2,700 homes across Edinburgh and the Lothians. We're a people-first business. That means genuinely caring about every landlord, tenant, buyer and seller we work with, not just at the start, but throughout the whole relationship. Our team takes real pride in doing things properly, communicating clearly, and being there when it matters. Whether you're letting a property, selling your home, or thinking about switching agent, we'd love to show you the difference.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

163 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(163)

77 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Responsive, positive and friendly.

Lewis has been very responsive and always replies to queries very quickly. It is very comforting to have someone friendly, positive, approachable, and supportive.

17 juli 2026
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Rosemary, so glad Lewis has been such a reassuring presence, that responsiveness and warmth really does make a difference. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

My home review was carried out by Georgia and Jason

My home review was carried out efficiently and to a high standard. I was given a prompt record of the review and any actions required have already been referred onwards. Georgia and Jason were very professional, however, they were also friendly and approachable and made us feel at ease.

21 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Yolande, great to hear Georgia and Jason made the home review feel so straightforward, professional but friendly is exactly the right balance. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Friendly & approachable team!

Georgia has been great, keeping me informed of all step by step procedures etc. I’d also like to mention Jason, they’ve both been very friendly, very prompt with their responses especially over the last year. They’re always really accommodating and approachable.

21 juli 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Bronwyn, lovely to hear Georgia and Jason have been such a consistent presence over the past year, always keeping you in the loop and easy to reach. We'll make sure they both see this, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Getting a new home and moving in.

Getting a home and moving in is a thing , the way my application was organised in professionalism way i really like it .the Umega staff Catherine ensured I got all the information, responded quickly when I needed and organised my viewing, staff Lewis also was there to support with a home tour and moving in enquires. A big thanks to the team.

15 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Ejike, really glad Catherine and Lewis made the whole journey from application to moving in feel so well organised and supported. We'll pass this on to them both, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Catherine has been wonderful!

Great experience with Umega. Massive thanks to Catherine who has been super helpful and absolutely wonderful!

20 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Dane, so glad Catherine has made such a great impression, we'll make sure she sees this. Thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Fantastic experience

My experience has been beyond wonderful with UMega and they have gone above and beyond to make things so easy. I am very happy to say I have not had a problem with them at all and they are polite, efficient and trustworthy. Lewis Walker in particular has been very helpful when it has come to organising maintenance and has been very polite, supportive and accommodating. If you ask me, UMega is the best!

17 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Tim, really glad Lewis and the team have made everything so straightforward and stress-free. We'll make sure he sees this, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Umega is an amazing company

Umega is an amazing company. The homes a beautiful throughout. Very spacious and perfect layout. Management are fabulous. No job is too small and they are on top of it very quickly. Lewis walker developer manager is amazing. Quick to reply with a solution if anything’s happens. 10/10

17 juli 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Eva, brilliant to hear Lewis and the team have been so on the ball, no job too small is exactly the standard we aim for. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

A positive experience as a new tenant

My experience so far has been nothing but positive. Georgia and Jason, and Ryan from maintenance, have been welcoming, friendly, efficient and professional. Based on my experience so far I would recommend Umega to friends and family.

17 juli 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Kate, so glad Georgia, Jason and Ryan have made such a positive first impression. We'll pass this on to all three of them, and thank you for the 5 stars!

Beoordeeld met 4 van de 5 sterren

Happy tenant

Lewis walker my property manager is always good and friendly to deal with.
Always available to help with any queries and issues.
Always does his best to find a solution asap.

17 juli 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Really glad Lewis has been so helpful and solution-focused whenever you've needed him. We'll make sure he sees this, and thanks for the 4 stars.

Beoordeeld met 5 van de 5 sterren

Lewis is always helpful in making sure…

Lewis is always helpful in making sure all goes well with us and within the apartment.
Well done Lewis!!

14 juli 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Biodun, great to hear Lewis always makes sure everything is running smoothly for you. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Fantastic

Umega is a fantastic agency overall, always quick to respond to any problems and get things sorted fast. Phil is brilliant and always incredibly helpful. Really appreciate the great, reliable service, Phil!

1 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Usman, great to hear Phil and the team have been so reliable and quick to get things sorted. We'll make sure Phil sees this, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Philip Newton responds very quickly to…

Philip Newton responds very quickly to enquiries. Booking for the annual inspection was simple and straightforward. Highly recommend

23 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Thank you for the five stars Judith! We're pleased to hear it's been simple and straightforward, we will share your feedback with Phil!

Beoordeeld met 5 van de 5 sterren

Catherine responded quickly and…

Catherine responded quickly and professionally. she was a great help. umega have been great every step of the way and has reassured me and helped with everything I asked. massive thanks to Catherine and umega.

2 juli 2026
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Antwoord van Umega Lettings & Estate Agents

Mr Sadler, really glad Catherine was there to reassure you and help every step of the way. We'll pass this on to her, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Super quick and informative

Lewis Walker picked up my query straight away and dealt with the issue immediately. There was a fault with my balcony door and someone was out to fix it very quickly and i received updates throughout the whole process

30 juni 2026
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Antwoord van Umega Lettings & Estate Agents

Lauren, great to hear Lewis picked up your query straight away and kept you updated throughout the repair, exactly how it should work. Thanks for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Excellent Service

Phil is very responsive and provides an excellent level of service. He always replies promptly to emails and ensures that any reported issues are followed up and resolved quickly. His communication is clear and professional.

He is also very kind and approachable, and overall I am very impressed with the support he provides and the standard of service.

26 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Monika, great to hear Phil's communication and quick follow-up on issues has made such a positive impression. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Super inspection done

Super inspection done. Mr. Philip Newton very nice. Helpful. Thank you very much.

23 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Beata, glad the inspection went smoothly and Philip was so helpful! Thanks for the 5 stars.

Beoordeeld met 5 van de 5 sterren

Services provided and management services are incredible

The service that Lewis has provided has been amazing since I moved into my property, whenever I have had any issues with my property he makes sure to have a contractor out as soon as possible, Lewis also follows up to make sure everything is fixed and if there is anything else he can do which I really appreciate. All contractors who have came to my property to fix work have all been polite and amazing.

24 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Ariana, fantastic to hear Lewis gets contractors out quickly and always follows up to make sure things are properly fixed. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

Excellent management and support

Five stars for the management team! Lewis Walker, the Development Manager, is always incredibly helpful and professional. Whenever I have a question or an issue, he responds to my emails and phone calls very quickly. It is great to know we can always count on his advice and support. Thank you for the great service!

1 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Magdalena, lovely to hear Lewis is always so quick to respond and that you can count on him for advice and support. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

A friendly and helpful flat inspection check

A simple straightforward booking system to pick the most suitable day for a flat inspection check. Jason was friendly, helpful and professional at finding the right solutions to the issues I was noticing in the flat. Thank you!

17 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Thanks for this. Glad the booking system made things easy and that Jason found the right solutions during your inspection. We'll pass this on, and thank you for the 5 stars!

Beoordeeld met 5 van de 5 sterren

I have always received a top quality…

I have always received a top quality service from Umega. They’re always responsive and hire quality engineers/ employees to service the tenants/occupiers. I also quite like their portal to report any repairs where you get all the notifications for updates. Keep the momentum going team Umega!

18 juni 2026
Review zonder uitnodiging
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Antwoord van Umega Lettings & Estate Agents

Taha, great to hear the consistency and the repairs portal are making a real difference for you, we'll keep that momentum going! Thanks for the 5 stars!

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