Umega Lettings & Estate Agents Reviews 

Thank you Lewis for everething
It's very nice that you respond quickly and come to repair everything that is needed.

Cathrine was quick to respond and explained everything clearly and simply. Great communication, friendly service, and a smooth experience from start to finish. Highly recommend!

Thanks a lot Catherine!

I had a fantastic experience throughout the entire process. From start to finish, you were professional, supportive, and incredibly efficient.

Thanks for keeping me informed every step of the way, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward.

I truly appreciated your help and would highly recommend your agency to anyone looking for a reliable and trustworthy property agent.

Everything was done via e-mail which i actually prefer. Easy communication and i always got a reply same day or morning after. Cathrine was polite and easy to work with. My application went in quick and i was approved within a few days. I will be moving in to my new home in a few weeks time and feeling confident that anything that occurs will be dealt with promptly.

So grateful to have Jason Maddrell as our property manager. Deals with any issues immediately and ensures work completed. Jason is both friendly, professional and a reliable point of contact. He’s a real credit to Umega.

Jason was very understanding and helpful in answering my queries

I recently moved into my new flat through Umega Lettings, and I couldn’t be happier with the experience. Huge thanks to Isla and Catherine for making the whole setup and move-in process so smooth and stress-free. They were incredibly supportive, organised, and always quick to help with anything I needed. Lewis was also great during the viewing and move-in walkthrough. He was friendly, knowledgeable, and took the time to explain everything about the flat clearly, which made the process feel easy and reassuring.

Overall, the team at Umega Lettings has been fantastic from start to finish. I’m really grateful for all their help and would highly recommend them!

It was my first time selling a property so I spoke to a few different companies and Caroline at Umega stood out. She was super friendly and professional and took the time to walk me through the process and put my mind at ease. I was really impressed with Umega and would definitely recommend them to any first-time sellers.

I had an extremely disappointing experience with Umega Lettings at the end of my 2-year tenancy.
During the tenancy, the relationship was generally acceptable. However, the situation deteriorated significantly after I provided notice to vacate the property.

Upon moving out, I received an inspection report that I found to be unreasonable and clearly disproportionate. The expectations outlined did not reflect the condition of a property that had been lived in for two years under normal use. Prior to vacating, the property was thoroughly cleaned to a reasonable standard, allowing for fair wear and tear. I also hold comprehensive photographic and video evidence to support this.

Despite this, I was informed that only £133 of my £1,300 deposit would be returned, with deductions totalling £1,167, including:

£270 for cleaning
£22 for bathroom sealant (later withdrawn after dispute)
£875 for alleged paint damage

While I reluctantly agreed to the cleaning charge in order to resolve matters efficiently, I strongly dispute the charge for repainting. The so-called “damage” is nothing more than normal wear and tear expected over a two-year tenancy. The invoice provided clearly shows repainting only, with no evidence of repair work, further confirming that this is routine redecoration. As per tenancy deposit guidelines, such costs are the landlord’s responsibility and cannot be passed on to tenants without clear evidence of excessive damage.

Only after I stated my intention to escalate the matter to the Safe Deposits Scotland they agreed to reduce the charge to £770. This raises serious concerns about the fairness and transparency of your initial assessment.

In addition to the deposit dispute, I am extremely dissatisfied with the following issues during and after the tenancy:

Maintenance failures:
A faulty kitchen switch was reported from the beginning of the tenancy but was never properly repaired. Contractors repeatedly attended quality check yet only labelled as checked without resolving it.
Similarly, issues with smoke detectors were ignored beyond advising me to replace batteries.

Mail handling after tenancy:
After vacating, I requested access to collect post delivered to the property. I could clearly see mail inside through the door, yet your team refused to assist, citing redirection responsibility. While I acknowledge this responsibility, refusing reasonable access and leaving mail unattended is unacceptable and unprofessional.

Overall, this experience suggests a pattern of unfair deposit practices and poor customer care. It is deeply disappointing that the standard of service declined so sharply at the end of the tenancy.

Based on my experience, I would strongly advise others to exercise caution when dealing with this agency. This feels like a company that’s reasonable until you leave—then your deposit is at risk.

We had an appointment to view a house at 2.30pm yesterday. No one turned up to show us around. Not the best way to sell a house.

As a landlord we rented our flat after its sale (a costly process) fell through. Having had a positive experience with Umega Sales, Umega Lettings was substantially different.
Umega consistently present a surface-level impression of being reasonable and helpful, and frame emails as discussions when they are instead already done deals. Their approach to ‘resolutions’ was often unilateral. Emails and information we provided were frequently ignored, and responses regularly included obfuscation, inaccurate statements, and repetition of positions already disproven. Their MO seems to be that they think you’ll just give up.

1) Communications were consistently absent, late, misleading and overall poor. We repeatedly raised concerns regarding last-minute “hit send and run” emails sent late on Friday afternoons. Despite discussing this, the next communication again arrived at 5pm (on the very dot) on a Friday. The ‘issues’ listed from Umega were verbatim from the tenant. The majority were simply non-issues or nothing to do with us (the cost of rent, size of deposit, the flat wasn’t fully furnished, odd marks on a blind, pictures of clear shelves, pictures of the top of the meter box?!). The move-in report recorded the flat as professional-level clean; however, we accepted that a dusty bedhead recently out of storage was an oversight on our part. Umega did not challenge any tenant assertions and simply issued us an additional cleaning bill after the fact.

2) After a period of hot weather, Umega hired an air-conditioning unit without our consent or prior notice. It’s not unusual for our building to be hot in the peak of summer (it has a full glass side window). A week after the summer weather had cooled, Umega notified us they had hired an air-conditioning unit; they did this with no notice and after the fact. Had the tenant flagged an issue in the weeks it was very hot, we might have agreed. But at the point they hired it, it was no longer necessary.
Umega stated I declined a phone call, which is incorrect. I took the call and apologised that the conversation was short as I was in a meeting – nothing was mentioned about air-con hire (it would have been the first thing I mentioned if I were them). We were not given the opportunity to make alternative arrangements, i.e. to buy a machine which would have been cheaper and permanent (again, if it was in the previous weeks’ temperature, we would have agreed to do this). At the point Umega hired the unit, the hot weather had abated and was ~17 degrees during the day and 10 at night, and it remained this way. So the hire was no longer necessary. Umega failed to cancel the hire when there was still time to do so, despite three emails and a phone call. Three days later we had an in-person meeting with two Umega representatives and it was agreed the hire was indeed unnecessary, and Umega would de-hire the unit. This did not happen, and Umega have ignored our repeated requests asking why this didn’t happen. Billing and hire periods were inconsistent — the air-conditioning bill Umega provided changed, with one bill for £379 and then a second for £696. They’ve been untruthful about extending the air-con hire (in one way or the other). On 3rd Oct and 20th Oct, Umega outlined in email that the air-con was hired from 21/08/25 and that the unit was collected (end of hire) 25/09/25. But the invoice ran to October – we queried this (again numerous times). Now Umega are telling us (email 3rd Nov) and expect us to believe (and this is new news to us right now) that they actually extended hire of the air conditioning until the 10th October. Most egregious - no matter that this is Scotland with Sept/October usual cool/cold weather conditions, - unbeknown to Umega I had called the hire company on 6th Oct myself and they told me the unit had indeed been collected from our flat back in September when Umega indicated (xx address confirmed). So Umega have been caught bang in a lie!

3) Umega continued to classify the hire as a welfare issue all the way in to October but have provided zero evidence of high temperatures in the flat since our communications in August. This was not an urgent maintenance issue, and there is no legal obligation to provide air-conditioning into October in Scotland. Umega clearly have accepted responsibility, but only in part. They agreed to cover half of the hire cost. We’re now in dispute over the other half of the cost.
We’re waiting now for the ‘reasonable Umega’ response on here. In the meantime, we’re taking the matter to Tier 1 tribunal with assistance from the SLA. Based on this experience, Umega has lost any future business from us, including potential sale.

I was help by Catherine she was very helpful. Answered all my questions I’ll definitely recommend her

Avoid! Had a tenancy for almost 5 years, place left spotless. Trying to charge me for cleaning even though they stated I left it very clean. Also damage to a window not caused by myself and declared. Charging over double cost that was quoted!

Good letting agency. They of course use the cheapest contractors for repairs etc. but that is everyone. Very communicative and generally helpful. I think my experience was improved by having a decent landlord who took an interest but overall a positive impression of Umega.

Umega letting sign was dumped behind fusebox in the street and the zip ties used to secure it were left where they fell. I tried to phone the number on the sign about 10 times, trying various selection options. I either get cut off, or I'm allowed to leave a message, I didn't find an option that let me speak with a human. I left a message, which the recording said they would reply to within an hour, but they didn't.

After a year as a tenant with Umega, I am still delighted with them. Any issues with the flat have been responded to / actioned fully and quickly. My recent flat inspection process was great - I was given a choice of dates and times well in advance which is much better than having a date imposed without a specific time. My Property Manager (Grant) arrived on-time, explained the process and was as friendly, respectful and professional as always. As an anxious neurodivergent person, it’s important for me to deal with people I can trust. I’m a rental tenant of around 25 years and I can genuinely say that Umega have been the best letting agents I’ve ever dealt with.

I would like to thank Eleonora Vacca for her fantastic support and assistance in the letting of our flat over the past couple of years. Nora has really gone the extra mile to manage everything so well for us. We wish her all the best in her new role with Umega.

I'm happy with the service I received from Phil the property manager during his property visit to my flat. His professionalism and quick response to issues identified are second to non. Good job Phil👍

Very happy to have Grant like agent on our property. Is responding very quickly to emails, and organising the solutions for all my problems. Our first annual visit was very quick, easy and lovely. I received the answer to all my questions. Five stars to Grant from our flat.

I would like to place on record my thanks and gratitude to Becky Mazzarelli, who has been my property manager until very recently. Becky is now moving on to another role within Umega, and I have no doubt will be equally successful in her new venture.
Becky has always been professional, and very helpful with managing my property for me, whilst ensuring my tenant has been well looked after too.
It has been very reassuring to know that my property has been in good hands.
I have always had timely communication, support and advice throughout. I wish Becky all the very best for the future!