Umega Lettings & Estate Agents Reviews 

Excellent process and support.
Flat became vacant and the support by Becca and team was exceptional. She listened to our requirements, guided us through the process and found new tenants quickly. Overall perfect service. Thoroughly recommend.

We live in midmarkets managed by Umega and it’s not mid market anymore. They don’t care about people with mental disabilities, the complaint process has no customer service at all, they explain things out to you like a child rather than reading what paying tenants are saying. The edinburgh ones contractors are terrible, they ruined my house and then I was gaslight into it being my fault and refused it to be fixed and it’s still not but I gave up fighting them. I’ve been in my house 7 years and touchstone managed before and they were amazing. Now there has been a change, I hate living here, they took away my quiet entrance without communication, so now I need to go the noisy route to my home when me being autistic and my child being autistic we needed that walk way, but they took locked it and gave terrible reply, they changed locks on the cupboard and then left them open so anything could be stolen and they do not communicate our before hand or after they just do things and then you see, but they are quick to get onto you if you did anything. They refuse to tell me who to contact who gave them the contract.

Becky was so proactive and committed to help. I throughly recommend Umega as they have shown taking responsibility and being flexible in the way the communicate with clients.

I moved out of an Umega-managed flat almost three months ago. After two months of waiting for my deposit refund, I had to request it myself because they kept postponing the inspection report.

During this time, I realized I had accidentally taken a broken door handle with me. As soon as I noticed, I immediately informed them and asked how I could return it. They responded with a vague email simply asking me to return it—without providing any instructions.

Now, they are trying to charge me for the door handle, even though:

The handle was already broken and had been improperly installed by Umaga’s own repair team, despite three failed repair attempts.
Their poor repair work resulted in the handle being placed dangerously close to the door frame, causing an injury to my 5-year-old child. Due to this, I had to remove the handle for safety reasons.
The door handle was non-functional, as it wasn’t connected to any mechanism.
Instead of acknowledging their own repair failures, Umaga is calling this broken, wrongly fixed door handle an "ITEM" without specifying what it actually is. They falsely accused me of taking it and not returning it, even though I was the one who first informed them about it and asked how to return it.

To make matters worse, they are also trying to charge me for window cleaning, despite the fact that I hired a professional cleaning company, had the windows thoroughly cleaned inside and out, and provided Umaga with the receipt.

Their treatment has been unprofessional and unfair, and their handling of disputes is unacceptable. I strongly do not recommend Umaga to either landlords or tenants.

The whole experience with Umega and their team was great from a tenant perspective. I dealt mostly with Claire, Ben and also had contact with Georgia. Everyone was extremely helpful, communicative and informative throughout. Claire was my initial contact at application/contract stage and Ben showed me around the properly and took so much time to answer all my questions and will be the property manager going forward. I absolutely recommend using Umega. Everything was smooth from start to finish. Thank you.

Kim has helped us every step of the way to get our apartment ready and onto the market. Very professional and friendly service. Thank you Kim.

I have had great experience with Ben always responds to my calls and mails, all the repairs staff I have meet are great and friendly 🙏🙏🙏

Had a problem with my washing machine and the issue was sorted within 24hrs. Great job Ben 👍

Excellent and efficient services provided by Ben, who is my property manager.
Ben is professional but friendly, which makes communication with the agency smooth and easy.
Thank you for your support!

What can I say, apart from Ben Craven and his Team are outstanding at what they do and they service is second to none and I cannot recommend them enough. I have been a tenant with them for a number of years and no issue is too big or too small and they handle all requests with the highest level of professionalism and really work on behalf of their tenants and do the best by them, which is so rare in this day and age. They have been a real pleasure to deal with, again which is unheard of in this day and age and if you are lucky enough to have them as your Property Management Team then you will be given 1st class and hassle free service every time. You will not regret renting a property from them and the value they add to the renting experience is priceless and I cannot recommend Ben Craven and his team enough.

We dealt with Suzie and Chris from Umega as our letting agent and they were absolutely fantastic. Responsive, knowledgeable and kept us posted on each stage of the rental and getting the flat ready to be leased out to finding the right tenant. Suzie is an absolute star and Chris is also highly recommended. I would like to recommend using Umega to rent out your property! Thank you Suzie and Chris!

Ben Craven made everything smooth and seamless. He explained everything really well and took a lot of stress out of moving out. 10/10

Thank you for such a smooth handover experience, Ben. Always a pleasure to deal with. Nothing is too much trouble. Would highly recommend.

Ben was fantastic when I needed some assistance with my washing machine and kitchen floor when flooded. He took calls and got back to be asap. Jobs was booked it the same day. Great customer service.

I no longer rent with Umega, and I'm doing this under my alternative (non-Chinese) name because I may need a reference and don't want reprisals.

As an agency, they are incredibly frustrating. Incredibly fast at raising the rent the second it's allowable (to the day), and proactive about inspections, but trying to get ANY other sort of response from them for anything is like trying to catch the wind.

You'll send them an email and, if you're lucky, they'll tell you they're looking into it. Weeks will pass with nothing. You'll send some chasers, which will be ignored. It then effectively becomes a waiting game, as to whether you have the patience to keep asking, or just give up (which I'm sure is their preference).

I let a lot of minor issues and things slide because of this, but in the end they mounted up and I just couldn't be bothered anymore. I'm now renting directly via a private landlord and the difference is palpable; Umega just came across like they only cared about getting their cut, which is sadly a common experience across most rental agencies in the city.

In my opinion Umega Lettings & Estate Agents are brilliant if you need professional, reliable management of your rental property.

They are always available for advice and assistance, and I am reassured that they look after my property and my tenant.

They also offer very interesting updates regarding the rental and sales property market.

I recently became a non-resident landlord, and Liam gave me great advice and assistance with my tax situation.

I would also like to mention Naidene and Kirsten, as they have been so helpful with other matters relating to my property in Edinburgh.

Thank you!

I have been renting from Umega for the last 7 years now and i have always had a good experience, very quick to deal with any issues, and very happy with my property manager Nicola who recently arranged for new carpets in my property which has made our life a million times more comfortable, thank you Nicola :) Highly recommend this letting agent

Try to call Umega, 25 mns wait (No 2 in the queue!) No one picks up. One wonders what the rest of their service must be like.

After been let down by our previous property manager, we were absolutely delighted in making the move to Umega.

Led my Suzie, we had nothing but positives throughout. She offered advice on small improvements which she then organized, and the work was done at a very high standard at a fair price.

If looking for a property manager, look no further than Suzie & the team at Umega.

Professional attitude and maximum attention and follow ups