Umega Lettings & Estate Agents Reviews 

Had a property inspection from Grant Ritchie. Very friendly and respectful when doing the hime visit.
Whole experience from Umega has been great. Would highly recommended.

Ms. Yazmin
Provided excellent assistance to complete the rent process.

The service with Ben was very good, the delivery dates were on time, and everything went well.

Effective and good customer service.

Umega managed the letting of our flat for a number of years and we were very pleased with the service and responsiveness, especially as we had by that stage little contact in Edinburgh. They were particularly helpful with organising repairs which can be challenging. When we subsequently decided to sell the flat we chose them as our selling agents. The liaison between the letting department and the sales department was very good so that when we had a major water leak just as the sale process started their letting department handled the repair very effectively to get the flat ready for the sales department. The sale was handled very efficiently and we appreciated the company's flexibility and ability to handle our personal requirements. We were particularly pleased with the level of communication with us by Daniel of their sales team. We were fortunate that Umega found a buyer very quickly and introduced us to solicitors who were responsive and ensured that the sale was completed without issue or delay.

We signed up with Umega lettings last October to fully manage our apartment in Edinburgh. Right from the start they have been absolutely brilliant, dealing with every little problem right down to the last detail. Most recently we were assigned a new property manager, Courtney Hazlett and just as with all our previous experiences with Umega she’s a wee gem. Nothing is too much trouble for her, replies almost immediately to emails and phone calls and keeps you fully up to speed about any ongoing problems. Keep it up guys, well done.

The email replied very fast. Agents are very nice.

Abby at Umega is always friendly, responsive and helpful 🙂

Well priced, friendly staff and an amazing job on my flooring. I will use them again, staff on time, very clean and tidy when working. Would definitely recommend this company

It was quick, smooth and responded in time. Overall good experience.

I was looking for place to call home for a while, Umega lettings made my dreams come true. I am soo grateful for all the help they provided. Thank you

Umega is the most client-oriented agency I have ever rented from, and I will be forever thankful for the kind, human response I have received from the team. The staff is not only friendly but also extremely skilled. Their professionalism and dedication to customer service are truly impressive. Special thanks to Nikki, Ben, and Georgia for their ongoing support :) you guys are fantastic!

Absolutely brilliant company! We had been looking for property for many months in Edinburgh and finally found a property through Umega. The property was for our son who had recently moved to Edinburgh for study and it was a great relief to find something. Very positive experience and a great flat which is of a very high standard.

The team is really great and extremely kind. They've helped us a lot and are extremely supportive and just great people in general.

Terrible at responding to client enquiries, and awful at keeping clients informed.

I was a tenant with Umega for a few months as they took over from my previous Agency until the end of my tenancy. The process of switching over was really easy, and communication was great throughout. Umega staff were always very helpful and friendly.
End of tenancy process was also relatively easy and simple, and again, communication was great.
Special shout-out to Isla and Ben who were brilliant.

In General, very bad costumer service.First,I have raised a concern regarding kitchen lighting and bathroom not turning on on a friday afternoon, and it was actioned only tuesday night a week after. When the electrician came over it was a result of short circuit of the bathroom exhaust fan which was very poor quality. They (electrician) then have deactivated the fan due to fire risk. Until now (3 weeks later), my fan is still not replaced which has now affected my electric shower. It suddenly switches off while in use, basically the fuse box is triggered. This is very difficult for us especially for my 2 year old daughter.

The process was quite rigorous yet professionally handled causing less strain. I finally got a deserving place to live.

We've been a landlord with Umega for at least 5 years and are really happy with the service. They take all the work out of property management. Any maintenance issues are dealt with swiftly and professionally, and all communication is clear and swift. We definitely have peace of mind knowing our tenants are so well taken care of.