Urbanflatinparis Reviews 

My family paid approximately $2,500 for a six-day booking beginning September 5, 2026, in Apartment 125 at 177 Rue Saint-Denis, managed by Urban Flat in Paris through Airbnb.

On arrival, we found stained couches and curtains, air-conditioning units that did not work, and foul-smelling bathrooms. We photographed the visible problems.

We reported the issues and visited the company's Paris office seeking help. We were told they could not help us. The company subsequently disputed our account of the apartment's condition.

We opened a claim with Airbnb and paid approximately another $2,500 for alternative accommodation. Airbnb has since sided with us and is issuing a refund. That resolution came through Airbnb; the experience still caused significant stress and disruption to our family trip.

Based on the condition we encountered and the response to our complaint, I would not book with Urban Flat in Paris again.

Rien n’allait.
La description laisse imaginer un joli appartement aux prestations « luxueuses ». En réalité, le plus soigné reste probablement l’extérieur et les coursives de l’immeuble. À l’intérieur, les finitions et la qualité générale sont très loin du standing annoncé.
Concernant la propreté, notre arrivée a été particulièrement désagréable : traces d’urine sur les toilettes, pâtes retrouvées sous le canapé, cheveux… Difficile dans ces conditions de comprendre les frais de ménage facturés.
Les équipements sont malheureusement à l’image du reste. La literie est de mauvaise qualité et les protections des oreillers et des couettes, lorsqu’elles sont présentes, sont sales.
Mais le point le plus problématique reste la « climatisation ». Des climatiseurs mobiles sont bien présents, mais leur installation les rend totalement inefficaces en période de chaleur. Les tuyaux d’évacuation ont été placés dans des ouvertures réalisées dans le mur, avec une évacuation de l’air chaud qui contribue à chauffer la paroi. Résultat : malgré leur fonctionnement prolongé, nous avons constaté une température de 32 °C dans l’appartement.
Plus décevant encore, lorsque nous avons signalé le problème à UrbanFlat, nous avons eu le sentiment que notre interlocutrice le découvrait et prenait des photos pour le constater, alors que plusieurs éléments nous ont ensuite laissé penser que cette problématique était déjà connue.
Au regard du prix payé et du niveau de prestation attendu, l’expérience a été extrêmement décevante.
Si vous recherchez un logement confortable et conforme à l’image donnée par l’annonce, je vous conseille sincèrement de vous tourner vers un autre hébergeur.

Esperienza tragica in Rue Saint Denis. In ordine sparso: appartamento sporco e con odore di fumo, aria condizionata rotta con 40 gradi, stoviglie insufficienti per tre persone, pentole pronte per il bidone dell'immondizia, nessun tagliere o coltello o coperchio, televisioni rotte, bagni ciechi con aspiratore rotto, scarico della doccia intasato, muri sporchi, una delle due camere senza alcun mobile a parte il letto, tende oscuranti sporchissime, una sola spugna per lavare cucina e bagni, scale d'ingresso luride e mai lavate in 15 giorni, ascensore usato da "signore che lavorano in strada" e spacciatori per i loro traffici, un solo asciugamano per 15 giorni, nessun cambio di lenzuola in 15 giorni, un solo canovaccio da cucina per 15 giorni e, dulcis in fundo, cimici dei materassi nel letto di una delle due camere. Una truffa sotto ogni aspetto, da denuncia. Pagato tantissimo per avere la vacanza rovinata.

I am extremely disappointed with this property.

The apartment is completely different from what was advertised. One bedroom has no window, no ventilation and no air conditioning. The en-suite bathroom has no door and no ventilation, causing steam to fill the bedroom after every shower. Another bathroom has a broken door handle. The mattresses are old and deeply worn, and the curtains allow excessive sunlight into the bedrooms early in the morning.

I have requested an immediate refund because I want to leave this accommodation and book another one. Despite reporting all these issues and providing evidence, I am still waiting for a resolution while being forced to remain in an apartment that does not meet acceptable standards.

I would not recommend this property.

Check-in was one of the most frustrating experiences I've had with any short term rental. The key isn't at the apartment. It's a block away, inside a lockbox, inside a wall of lockboxes at a completely different building. Then you have to find the actual apartment, which is hidden inside what is essentially a shopping mall. You're looking for elevators to Building E buried deep inside the complex. The written instructions they provide reference a restaurant that no longer exists and appear to be written assuming you enter from the Champs-Elysees side without ever actually saying that. Also, they give you only 1 key for the apartment with 1 elevator key fob. Without the key fob you can't go up to the apartment. We were a group of 12 for 1 key only, and elevator that while in good shape, allow for maybe 4 people max, that meant 1 person going up and down many times to use the key fob to activate the elevator. We arrived with a large group including small children and spent way too long just trying to get inside.

Once we finally got in, the heat hit us immediately. The apartment has individual fan coil units with thermostats in most rooms, which is a fine setup in theory. In practice, nearly all of them were broken. Only one unit was producing any cooling at all, and even that one was weak. The rest were either blowing hot air or not running at all. One room had no unit and no thermostat whatsoever, which is a problem on its own for a listing that advertises air conditioning throughout.

I reported this to the host right away. Their response was to blame the Paris heat wave and suggest it was normal for the units to struggle. I told them directly that I'm an AC technician and I know the difference between a system that's working hard and a system that isn't working. These units weren't fighting a heat wave. They were broken. They then tried to shift blame to the building's central water chiller system. That didn't hold up either, because the building lobby was noticeably cool and the one bedroom unit was producing some cooling, which means the chiller was fine. The problem was clearly isolated to the fan coil units inside the apartment itself. They promised to send a technician the next day. Nobody ever came.

I asked them to at least send additional fans so we'd have one per room. We had two fans for five rooms. They couldn't do that either. We bought a fan locally that we could find and since we have friends that live here we csn live with them instead of trowing it away later and it had a thermostat built in and it was sensing 28 degrees Celsius in the living room at night when we 1st open the box and tested the fan. It got to 32 or so the next day.

On day two, one of the kitchen sinks clogged. On day three, guests sleeping in the first bedroom woke up covered in bed bug bites.

I was there with my eight month old baby and my five year old. We spent a night sleeping in the living room with the windows open in the Paris heat, in underwear, with an infant. I ended up paying out of pocket for two hotel rooms to get my kids out of there. The rest of my group had no real option but to stay because finding last minute accommodations in Paris in June is nearly impossible. We were stuck.

The host was dismissive from the first complaint and never followed through on a single thing they promised. Broken AC, a clogged sink, bed bugs, impossible check-in, and instructions that don't reflect reality. I have an open case with Airbnb support. I would not send anyone I know to this place.

It should be no star. We stayed at flat 209 in Rue St Denis. Actually we didn’t stay because the flat was nothing like the photos. It’s also not in a nice area. (One of the adjoining flats had ‘Show Girls’ on the mail box I doubt they were in Carousel!). You had to go through three barred gates each with a different access code to get to a lift that was out of order. Things got even worse when we saw the flat. It was actually a small, dingy room. It was truly terrible. There was a bed, a mattress next to the bed, a small table, but no chairs and it was far from clean. We stayed about fifteen minutes while we tried to find a hotel. The worst flat we’ve ever hired anywhere in the world. A total rip off. Avoid at all costs.

Do not book with Urban Flat in Paris. Two days before our arrival, they claimed our original apartment was unavailable due to "technical reasons," moved us to a different unit, and inappropriately asked us to cancel our official Airbnb reservation and move to WhatsApp. We refused to cancel and kept communication on the platform.

When we arrived at 11:30 PM with our 5-year-old child and checked into the replacement apartment, we opened the door to find it was already occupied with someone else's personal belongings (shoes, clothes, camera) inside. The host did not answer their emergency contact number. Stranded late at night, we had to find and pay for emergency hotel accommodation out of pocket.

Urban Flats failed to provide the booked accommodation, failed to provide a viable alternative, and was completely unreachable during an emergency. Avoid this company at all costs.

The one positive aspect of this property is its location. It is well situated for families with children, with easy access to parks, supermarkets, shops, and other conveniences. The building itself felt safe, and the entrance and common areas were clean and pleasant.

Unfortunately, everything else fell significantly below expectations.

The property was advertised online in a much better condition than what we encountered upon arrival. The unit was visibly worn, poorly maintained, and in need of numerous repairs and replacements. Based on the listing photos and description, we expected a much higher standard of accommodation. The reality felt misleading and, in our opinion, bordered on false advertising.

The most serious issue was the air conditioning. During a period of unusually hot weather, the AC was either completely non-functional or ineffective for a large portion of our stay. We were traveling with a young child, making this especially difficult and uncomfortable. Even the fan provided as an alternative did not work.

Although maintenance eventually attended, the issue was never properly resolved. The AC struggled to cool the apartment, frequently shut itself off during the night, and required repeated manual resets. This meant interrupted sleep and constant discomfort. Everyone in the apartment, including our baby, was consistently hot and uncomfortable throughout the stay.

The bathroom drainage was another ongoing problem. The shower and bathroom drains repeatedly clogged despite multiple repair attempts, including visits from a plumber. Even after interventions, the issue persisted, creating an unpleasant experience throughout our stay.

Customer service was equally disappointing. Communication was slow, reactive, and often required multiple follow-ups from us just to obtain updates on requests we had already raised. We constantly had to chase the team for responses rather than receiving proactive support. There was little sense of urgency, ownership, or genuine hospitality.

Perhaps most frustrating was the feeling that every interaction was transactional. Nearly every discussion seemed to involve mention of an additional fee rather than a focus on resolving guest concerns or improving the experience. The team appeared more interested in managing issues remotely than actually ensuring they were fixed.

The apartment was also noticeably under-serviced. Basic essentials such as towels, toilet paper, and shampoo were not replenished appropriately during our stay, which further contributed to the feeling that guest comfort was not a priority.

For the price paid, we expected a much higher level of accommodation, maintenance, and customer service. Instead, we spent a significant portion of our trip dealing with unresolved issues, following up on maintenance requests, and trying to stay comfortable in an apartment that was not functioning as advertised.

I would strongly encourage potential renters to carefully consider these issues before booking. While the location is excellent, the condition of the property, maintenance standards, responsiveness of management, and overall guest experience fell well below what was promised and well below what should reasonably be expected.

We booked Apartment 40 with Urban Flats for our Paris trip as a group of 9 people.

Just two days before arrival, however, we received a WhatsApp message from an Israeli phone number claiming there was a “technical issue” with the apartment and that we were being moved to a “similar” apartment in the same area, supposedly with an additional bathroom free of charge (Appartment 52 in same area). After reading other reviews later on, we noticed that several people described receiving very similar last-minute messages, which made the situation feel even more questionable.

We were also contacted separately via WhatsApp from a French number asking us to pay the deposit, which overall felt unprofessional and confusing.

This entire situation immediately caused stress and uncertainty. As a large group, finding replacement accommodation last minute would have been extremely difficult, so after a lot of discussion we decided to take the risk and accept the change.

After comparing the new apartment 52 with the original one (40) afterwards, we also noticed that the replacement apartment was actually listed at a lower price than the apartment we had originally booked on certain dates, which made the situation even more disappointing.

The replacement apartment was listed on Booking.com as accommodating 13 people and having 6 rooms. In reality, this was simply not accurate. The apartment actually had 3 bedrooms and 1 very small “living room” that was basically just the entrance area, so in reality it had exactly 4 rooms. We are sure the apartment is realistically suitable for a maximum of around 10 average-sized people at most, considering it only had 2 double beds and 3 sofa beds. For larger or bigger people, even that would already feel very cramped.

One of the bedrooms also had a strange alien-like recess/opening in the wall with several suspicious stains that honestly looked like mold. Considering the room also contained the shower area and there were almost no proper windows in the apartment, this unfortunately would not be surprising.

Unfortunately, the “additional bathroom” was misleading as well. It was basically just a shower and sink inside one bedroom, rather than an actual separate bathroom.

The apartment itself was also disappointing. There were practically no proper windows — only the entrance door and one very small window facing the backyard, meaning almost no natural daylight entered the apartment. It felt dark and basement-like most of the time. It was also extremely humid. Towels would still not dry after hanging for an entire day.

The biggest issue, however, was that we were only given ONE key for a group of 9 people. Since not everyone had the same plans during the trip, this created problems every single day. People regularly had to wait outside the apartment until someone with the key returned.

One night, one person from our group even had to sleep in the backyard because his phone battery died and he couldn’t contact the others who had the key. It is honestly unacceptable not to provide at least two keys for such a large group.

To make matters worse, if one group leaves with the key while others stay inside the apartment, the people inside are basically locked in and cannot leave normally. The only way out is climbing over the gate/portal, which is absurd and feels unsafe.

Overall, the last-minute apartment change, misleading listing details, humidity, lack of daylight, lower-value replacement apartment, and especially the key situation made this a very frustrating experience.

The only positive thing about it was the location of the appartment.

Got moved to another flat last minute. Less space, only one bathroom for 9 people.

What a horrible experience. Specifically Flat 129 located right by Champs-Élysées.
I never write reviews. However, the only reason I want to write this specific review, is so I can spare anyone their money from choosing this apartment, as well as perhaps triggering som change in the people who own it.

The pictures are not at all like what the apartment looks like. The exterior looks the same, however when you get into the apartment you start to realize how bad the quality of the apartment actually is.
Handles from cupboards falling off. Hot water not working in one of the bathrooms. Walls that look like they have not been renovated the last 20 years.
Couches that look like they been chewed on by dogs.
Simply just a ridiculous lack of details and effort to accommodate guests. Now, I am sure they will not care as they continue to keep these apartments up for rent. However, please, if you are reading this and you did in fact do research before booking as opposed to what I did, do not choose this apartment just because it’s cheap. The vibe matters and it does not live up to the pictures.
If I can save one person from choosing this apartment, so be it.
The owners reading these reviews, PLEASE, do something about your apartment. Quality brings customers back. Not quanity.

Esperienza pessima e gestione del cliente del tutto scorretta. Avevamo prenotato l'appartamento 158 con consegna prevista per il venerdì alle ore 16:00. Incredibilmente, alle 10:45 dello stesso giorno, siamo stati contattati via WhatsApp: l'host dichiarava che l'appartamento non era più disponibile per non meglio precisati "motivi tecnici", nonostante su Booking la prenotazione risultasse regolarmente confermata.
​Essendo due famiglie con figli, già a Parigi nel pieno del ponte del 1° maggio, siamo stati costretti ad accettare l'unica alternativa proposta: un appartamento al piano terra in una corte (Urbanflat, 35 rue Richer). Si tratta di una sistemazione che avevamo già scartato in fase di ricerca perché dotata di un solo bagno per 8 persone e per questo più economica. L'host ci ha imposto lo stesso prezzo della prenotazione originale, rifiutandosi di venirci incontro nonostante l'evidente differenza di valore e categoria.
​Le condizioni dell'appartamento ricevuto sono inaccettabili:
• ​Un solo bagno (wc separato e lavandino nella doccia) per 8 persone. I divani letto in soggiorno, una volta aperti, rendono l'ambiente invivibile.
• Sedie traballanti, bastone delle tende pericolante in camera e una serratura difettosa che rischia di rompersi a ogni utilizzo.
• ​Pulizia carente nei bagni; cucina priva di beni di prima necessità (sale, olio, zucchero); spugne usate lasciate dai precedenti ospiti e dispenser di sapone anonimi di bassa qualità.
• Frigorifero malfunzionante e allagato a causa di un blocco di ghiaccio nel freezer (privo di sportello).
• ​Piatto doccia scricchiolante e porta della doccia instabile.
​Sconsigliamo vivamente questa gestione: un comportamento del genere rovina la vacanza e non rispetta minimamente gli standard professionali richiesti

My family stayed in a "Urban Flat in Paris" apartment in the 2nd arrondissment for 5 nights. Absolutely appalling behaviour to leave vulnerable guests in an unsecured apartment with a non functioning door lock. When they eventually advised to call a locksmith and a replacement was put in at 1am they have refused to refund this. Extremely poor service with no duty of care/compassion/honour.

In addition number 89 Urban Flat in Paris (where stayed, on Rue de Clery) was in poor condition - obviously non functioning lock, kitchen drawers hanging off, bathroom flush causes water to spray all over, and numerous light fittings and electric sockets hanging off the wall.

Stay away from this company - it will ruin your experience of Paris

Beware!!!
Urbanflatsinparis.com
I travel to Paris frequently and have rented many flats over the past 15 years. This was, without question, my worst experience.
Upon arrival, the apartment was uninhabitable. There was visible mold growing on the bedroom wall, a strong musty odor throughout the unit, and even a large mushroom growing out of the wall. The apartment had also not been properly cleaned or maintained.
I contacted Valerie, who manages the property, in an attempt to resolve the issue. She was extremely rude and unhelpful. Despite the condition of the apartment, I have not received a refund. Not sure how this company is still in business.
—this is my first review—but I feel obligated to warn others.
Stay at your own risk.!!!!

Le logement est situé dans le 2ᵉ arrondissement, dans un quartier calme et bien placé.
La literie est correcte.

En revanche, plusieurs points négatifs sont à signaler :
• Propreté insuffisante à l’arrivée
• Matériaux de très basse qualité
• Équipements insuffisants pour un logement annoncé pour 10 personnes
• Plusieurs équipements détériorés, voire cassés, et globalement mal entretenus
• Le ménage est clairement à revoir, y compris des rideaux présentant des traces inhabituelles

Le potentiel du logement est là grâce à son emplacement, mais l’entretien et l’équipement ne sont pas au niveau attendu.

À FUIR !!
Nous avons loué un de leur logement pour 10 personnes pour deux nuits.
Au milieu de la nuit nous avons eu la mauvaise surprise de trouver les lits infestés de PUNAISES DE LIT. Nous étions 10 dont une femme enceinte à devoir à 3h du matin trouver un hébergement d'urgence.
Le lendemain matin aucune solution apportée : ni de relogement (nous avons du payer un hôtel une nouvelle nuit), aucune procédure de remboursement lancée et aucune compensation.
2 jours après les faits, toujours aucun retour, nous attendons toujours et nous n'allons pas tarder à porter plainte pour escroquerie.

We booked to stay at Basfour 3 Paris . Two hours after check in, bed bugs all over my kids on the sofa bed. Just like scary movies. They would message me ten times a day to get the payment. Reported the problem and left same night. Now they are not responding and I have not even received refund of the stay. After several follow ups someone responded that they conducted inspection and didn’t find bed bugs. I sent them videos of the crawling bugs and they ghosted on me.Ended up paying 850 to get a new hotel same night to drag crying kids put if that hole. Also have already paid 770 to them in advance and no response from them.Vrbo has also been super disappointing not supporting at all. Contacted them, opened a case and have not received response yet.Stay away from this scam if you like your family.

Booked a big flat for 12 people - flat 122 - and Please don’t book here - we have BED BUGS right now - and urban flats has no service or exchange strategy.

Très déçu par le logement : rénovation mal faite voire pas finie, une salle de bain condamnée pendant 3 jours avant intervention pour l'ouvrir... une fenêtre qui ne ferme pas, ouvrant cassé et pour couronner le tout présence de punaises de lit. Sans compter : 1 clé pour 10 personnes, des équipements insuffisants et aucun dédommagement proposé bien sûr.
Aucun sens du client du personnel de l'agence : aucune proposition de relogement, juste vous pouvez partir si vous voulez : le sens du service à la française !!!
Bref, appartement "Louis Vuitton" et agence Urban Flat à fuir absolument.

Dodgy definition: dishonest or unreliable: potentially dangerous: of low quality:

Urban Flat in Paris are all of above and more. They are rude, dishonest and completely unreliable.

We booked an apartment with Urban Flats Paris, and on checking the guest portal a week after booking we found that there were two apartments booked. When queried they said it was in case our first choice had issues and for our safety they had booked another apartment. They said the other apartment was an upgrade with no extra cost, but in fact – after some research – found that it was a substantial downgrade and some 30% cheaper, I guess they were just going to pocket the difference. We told them that we were not interested in an alternative and sent an email questioning what was unsafe about our first booking. No reply – so a few days later sent another email – No reply, and another – No reply. After nearly two weeks of no response we phoned the number on the booking. A chap called R answered and said he couldn’t do anything but to contact another number, which we did and they said they couldn’t do anything – so back to R and he eventually gave a different number, but we couldn’t get through. Back to R again and we read out the number. He said we had the country code wrong as the reservation department was in Israel. He said we had to use the code for Israel – but that they only worked from 9am – 1pm. No one answered this number so we texted R again – who must have contacted the reservation department – and eventually, after nearly three weeks of stress and worry, we got an email back saying that if we really didn’t want this other “amazing” apartment they would consider a refund. We said yes please. We did get our money back – although with the exchange rates and fees each way we were down on the transaction and now have requested a charge back on our credit card (thank goodness we paid by credit card).

For your own sanity do not book through this company. Three words of advice on Urban Flats Paris: Avoid Avoid Avoid.