Usemanly Reviews 

Antwoord van Usemanly

2 dagen geleden

Hi Micahel,



I’m genuinely sorry for the experience you’ve had with us. Waiting from 3 August until 1 September for your order to be dispatched is far longer than it should have taken, and I completely understand how disappointing and frustrating that has been.



You also contacted us on 22 August wanting a refund, so I’m sorry that the response you received focused on a coupon for a future purchase instead. Given the experience you had already had with your first order, I completely understand why that wasn’t the resolution you were looking for.



We experienced an unexpectedly high level of demand alongside stock delays, which created a significant backlog in our fulfilment process. Unfortunately, your order was caught up in that backlog. While that explains the delay, it doesn’t excuse the poor communication. We should have been much clearer and more proactive about what was happening rather than leaving you waiting and wondering where your order was.



Your order was dispatched on 1 September and is now on its way. I appreciate that you haven’t even had the opportunity to form an opinion of the products yet because of how long this process has taken, and I sincerely hope that when they arrive, your experience with the products themselves is a much more positive one.



I’m very sorry we let you down with the service and communication on this order. Your feedback is completely understandable, and it’s something we take seriously.



Callum

Founder, Manly

Antwoord van Usemanly

2 dagen geleden

Hi Audrey,

Thank you for sharing your feedback. I completely understand where you’re coming from.

We know it would be much more convenient to be able to purchase the shampoo and conditioner individually rather than having to purchase a full bundle, particularly if those are the products you need to restock first.

I also appreciate your feedback regarding the scent options available within the bundles. Having more flexibility to choose the products and scents that work best for you would make the ordering experience much easier, and I’ll make sure this feedback is passed along to our team.

Thank you for choosing Manly and for taking the time to let us know where we can improve. Feedback like yours genuinely helps us make the experience better.

Callum
Founder, Manly

Antwoord van Usemanly

2 dagen geleden

Hi Tania,

I’m genuinely sorry for how frustrating this experience has been. Waiting close to eight weeks without receiving your original order is already unacceptable, and then being charged for a second subscription order while you were still waiting understandably made the situation even more upsetting.

You should not have been left chasing updates about your orders and refunds, especially after already contacting us about the situation. I also completely understand your concern about the outstanding refund for the subscription order.

We’d really like to review everything properly, including the original order, the subscription charge and the outstanding refund, so we can understand exactly what has happened and get this resolved for you.

Could you please email our customer support team or send us a direct message with your order number, full name, or the email address used when placing the order? This will allow us to locate your account and investigate the full history rather than giving you another general response.

I’m very sorry for the delays, the additional charge and the communication you’ve experienced. This is not the experience we want anyone to have with Manly, and we appreciate you giving us the opportunity to look into it properly.

Callum
Founder, Manly

Antwoord van Usemanly

2 dagen geleden

Hi there,

I’m genuinely sorry about this experience. Waiting over a month for your order is frustrating enough, but finally receiving the parcel only to discover that the products aren’t what you ordered makes it even more disappointing.

We experienced significant stock and fulfilment delays during this period, which unfortunately affected a number of orders. While that explains the long wait, it certainly doesn’t excuse receiving the wrong products. Your order should have been checked carefully before it left our warehouse.

We’d really like to investigate what happened and make sure the issue with your order is properly addressed. Could you please email our customer support team or send us a direct message with your order number, full name, or the email address used when placing the order? If possible, please also include a photo of the products you received so our team can compare them with your original order.

I’m very sorry that after patiently waiting for your delivery, we’ve let you down again with what arrived. We appreciate you bringing this to our attention and giving us the opportunity to put things right.

Callum
Founder, Manly

Antwoord van Usemanly

2 dagen geleden geüpdatet

Hi Ebanie,

I’m genuinely sorry this has been your experience, especially as the order was meant to be a birthday present for your nephew and that occasion has now passed. I completely understand why you’re frustrated.

We recently send you an email regarding this issue, please get back to us when you have a minute

Have a great day
Callum
Founder, Manly

Antwoord van Usemanly

3 dagen geleden

Hi Kelly,

Thank you for the honest feedback, and I’m really pleased to hear you love the products for your son.

I’m sorry the subscription management experience hasn’t been as straightforward. You should be able to make changes to your subscription without having to contact our team every time, so I completely understand how frustrating that must be.

We really appreciate you bringing this up. Feedback like this helps us identify where the website experience needs improvement, and I’ll make sure your comments are passed on to the team.

In the meantime, our customer support team is always happy to make any subscription changes for you whenever you need them.

Thank you for sticking with Manly despite the website frustrations. We genuinely appreciate your support.

Callum
Founder, Manly

Antwoord van Usemanly

3 dagen geleden

Hi Gina,

Thank you so much for taking the time to share such thoughtful and honest feedback.

I completely understand what you mean. It should have been much clearer while you were ordering exactly what was included and that you were selecting four bottles of body wash. When you’re spending around $80, you should feel confident that you’re choosing the right mix of products for your son, whether that’s body wash, hair care or deodorant.

I’m sorry the website experience didn’t make that clear before you completed your purchase. Your feedback about making the different product options easier to understand and navigate is really valuable, and I’ll be sharing it with our team.

That said, I really appreciate you still being excited to give Manly a chance. I hope your son enjoys the products, and we’d genuinely love to hear your thoughts once he’s had some time to use them.

Thank you again for giving us the opportunity to do better. We’ll be looking forward to the “to be continued”!

Callum
Founder, Manly