Vodafone UK - Birkenhead Reviews 

353
•
TrustScore 5 uit 5

5,0

39 Milton Pavement,Grange Precinct, CH41 2YA Birkenhead, GB

•

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Beoordeeld met 5 van de 5 sterren

Tom assisted myself and my husband in upgrading our phones. Tom has been extremley helpful, he was able to answer all our queries. Tom is very personable and an excellent sales person. We both would... Toon meer

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Beoordeeld met 5 van de 5 sterren

We decided to call into the Birkenhead store to look at upgrade options for 1 of the 4 family phones we have. We ended up with 2 new phones, and a much better deal for our broadband! Dylan was amazin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I walked into this store feeling wound up and frustrated having wasted 2 hours on the internet and phone getting nowhere. Within 15 minutes Dylan had completely sorted out my issue. The job was done... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Met a young new starter, Beth, who was pleasant and reassuring, and she would help with my phone change. Although we encountered a few hiccups, the other staff members came to Beth's assistance, and... Toon meer

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  • 39 Milton Pavement,Grange Precinct, CH41 2YA, Birkenhead, Verenigd Koninkrijk

5,0

Uitstekend

TrustScore 5 uit 5

353 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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5,0

Alle reviews

(353)

39.632 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Collecting a Sim

Tom was very helpful, and explained things clearly to understand. He also took the time to look at my account and gave me so good deals. I will go back to the Birkenhead store as very friendly staff

17 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Laura was very friendly and…

Laura was very friendly and informative. Helpful in selecting the best product and options for me.

16 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hi Elaine,

Thank you so much for your wonderful review and the amazing support you’ve shown for Laura —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

After being disappointed with the…

After being disappointed with the Liverpool shop , Thomas at Birkenhead shop was understanding and sorted my problem thankyou so much

16 maart 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Efficiency with kindness

I walked into this store feeling wound up and frustrated having wasted 2 hours on the internet and phone getting nowhere. Within 15 minutes Dylan had completely sorted out my issue. The job was done not only with great efficiency but politely with patience, understanding and real kindness. Never patronising in the way that some young folk treat we seniors.
My overall impression of this store was that Dylan’s attitude to customer care was perhaps the ethos encouraged. My sincere thanks.
I

11 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Bee,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Came in with problems on my account for…

Came in with problems on my account for my son’s phone who is in Australia. Laura served me, she was brilliant! Sorted out the problem with my son’s account and then talked me through the range of new contracts and phones for me - helped me understand it all in a very plain way. She was great!

15 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Alison,

Thanks for the lovely review and fantastic support for Laura.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Laura assistanf manager

staff are lovelg. No wait, laura is great.

12 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Maria, ​

Thanks for the lovely review and fantastic support for Laura. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Fabulous service

We had all our issues sorted and our phone upgraded there and then, in the shop thanks to Dylan.

It was a very quick and smooth experience

7 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Juliann,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Tom,was very helpful

Tom,was very helpful, nothing was too much trouble for him,very pleasant & polite,would definitely go to him for help again

5 maart 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Doreen,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great customer service

Tom and Laura were extremely helpful. Which resulted in my opening a Vodafone account.

21 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey David,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Tom was really helpful and got the deal…

Tom was really helpful and got the deal that I wanted really nice and pleasant young man

23 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Phil,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Came down today for help with a problem…

Came down today for help with a problem with my I phone it was the Birkenhead store the assistant whose name was Beth. She talked me through all my options and was very helpful. Really appreciate her help!thankyou

23 februari 2026
Review zonder uitnodiging
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Antwoord van Vodafone UK - Birkenhead

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Visited the store for an upgrade

Visited the store for an upgrade . Was see n by Laura who was very helpful .such a relaxing atmosphere in store . Would highly recommend this store.

21 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey Elwyn,

Thanks for the lovely review and fantastic support for Laura.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Pleasant staff, great experience

I had to go into the shop as my phone had broken and i needed to replace it urgently.
I was seen by Laura, she was very helpful and knowledgable.
I am very happy with the service i received.

21 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Laura had good knowledge met my…

Laura had good knowledge met my requirements went above and beyond to help.

22 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Laura was a fantastic sales assistant…

Laura was a fantastic sales assistant very polite friendly and helped me with all my questions and needs...

21 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

John was great and got everything…

John was great and got everything sorted out that I needed

18 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey Lorraine,

Thanks for the lovely review and fantastic support for John.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Went into the Birkenhead store and…

Went into the Birkenhead store and spoke to Tom ,
I had issues with my email and Tom sorted it I problem what a great guy and would highly recommend his services.

14 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey James,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

New Phone

Dylan was a pleasure to sort my phone out plus other contracts so i left very happy

14 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey Andrew
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

Great service from Bethany discount on…

Great service from Bethany discount on two contracts

13 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Beoordeeld met 5 van de 5 sterren

EXCELLENT SERVICE ter ems with my phone…

After a week of problems with my phone I visited Vodaphone today and a lovely young girl named Beth was my saviour. She explained what the problem was and resolved it immediately. Beth also provided me with several useful tips and I am very grateful for her assistance. A very pleasant, polite and knowledgeable young lady. Thank you Beth

10 februari 2026
Review zonder uitnodiging
Logo Vodafone UK - Birkenhead

Antwoord van Vodafone UK - Birkenhead

Hey Sandra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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