Went into the store today wanting to see what else was out there after spending 15 years with O2 but getting little signal. The new Crawley store fit out looks great. I was greeted at the door b... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 , County Mall Shopping Centre, RH10 1ff Crawley, GB
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Lees wat reviewers zeggen
Brilliant store. All the workers there are extremely lovely and knowledgeable and knew exactly how to help me.
Bedrijf heeft geantwoord
I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provid... Toon meer
Bedrijf heeft geantwoord
Amazing customer service from Freddy. Enquired about upgrading my iPhone, however after discussing my options with Freddy we decided I should wait until September to get the new iPhone 17 but instead... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- ook in
- Internetaanbieder
- Mobiele telefoon winkel
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Crawley
Geschreven door het bedrijf
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contactgegevens
1 , County Mall Shopping Centre, RH10 1ff, Crawley, Verenigd Koninkrijk
4,9
Uitstekend
193 reviews
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Great service
We were assisted by a very friendly guy named Ben. We’re glad he took our application. He made it easy and quick!
21 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi there, thank you for leaving us a 5 star review and the feedback provided about Ben's service.
Thanks,
The Vodafone Social Media Team
Ben was great and very polite
Ben was great and very polite
He is very good vodavone advicer
21 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hey Khayla,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kai - Crawley Store
Helped out by Kai at your Crawley store on Saturday, after receiving poor service in the Three store. He was super friendly, helpful and managed to find me a new deal within my budget. He made the whole process easy and straight forward. Great customer service.
14 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Andy,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store with Kai and you are happy with your new deal.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
I went to Vodafone Crawley last week to…
I went to Vodafone Crawley last week to buy a new phone and Liam was amazing ! He helped a lot and we went throught all the options we needed ! Very helpful guy ! Totally recomand it !
10 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hello, Mel,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Ben
Excellent service from Ben - highly recommend.
Less2Build It
17 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hey Joseph,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kai was amazing from start to finish
Kai was amazing from start to finish, helped us through the whole process.
3 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Annabel,
It's great to hear about the positive experience which you received in store from Kai, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Ben Crawley Store
Thank you Ben
I came in with a phone that wasn't great
He got me a new phone which I love!!!! and for a cheaper price!!
He listen to me
He was patient
He was a great to me 6 year old son who never likes to sit still
Also there was other customers waiting and Ben kept thanking them for waiting and that he wouldn't be long.
Great customer service
25 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi, It's fab to see Ben was able to find you a great deal, save you a little money, and made such a good impression on you too. I'm glad to see you're loving your new phone!
Thanks again, The Vodafone Social Media Team
Ben from the Crawley store helped me…
Ben from the Crawley store helped me sort a contract for my tablet. Very helpful and lovely! Thanks so much
20 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hey ,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Freddy was super helpful with…
Freddy was super helpful with recovering a lost sim card number! Thank you
17 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hey, I'm glad Freddy was able to get your phone back up and running!
Thanks for your feedback, The Vodafone Social Media team
After I managed to completely mess up…
After I managed to completely mess up doing my own upgrade online, I took myself straight into this store where the two guys saved me and fixed my problem. Great service.
9 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Dave,
This is a great review for our Crawley store. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Liam was an absolute gent
Liam was an absolute gent, helped out with everything I needed and made sure before I left everything he could do was done for me. Top bloke and a great example of customer service and great role model within Vodafone management team
3 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Kieron,
Thank you for taking the time to review and sharing this feedback for Liam.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ease of changing phone/contract bundle
Was getting a new phone/contract bundle as my old phone was broken. Liam was great help with this. Every question I asked was answered, and Liam was able to get me the best deal possible. Couldn't be more happy about my visit and products.
1 juli 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi. Thank you for your review for Liam. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks Ben!
I visited 5 phone shops and ended up back in Vodafone. Good deals and prices compared to their competitors. Ben was great.
22 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Jack. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Problem solved!
Been having problems with my sim signal and tried to sort it out with my previous network provider but they couldn’t do it because they needed my passport (for security purposes). I tried inquiring with Vodafone and Freddy was extremely amazing, so helpful that he was able to bring me back to life! Extremely pleased with the service!
21 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Easy switchover and expert assistance…
Easy switchover and expert assistance from Freddy. Highly recommended.
21 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Excellent customer service at Vodafone…
Excellent customer service at Vodafone Crawley.
Ben was informative, friendly and fast with his delivery. I have saved some money every month and know more about my next phone deal.
19 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Al,
This is a great review for Ben. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Never use Vodafone.
I had a voxi sim card for the past year, my phone was stolen and I talked to voxi about how I could get another sim card with that same number, they told me that it would be simple and to go into a Vodafone store. I went to the store and after a 45 minute wait, someone finally came to 'help' me. In 5 minutes they told me that they can't give me a new sim card with the same number because they couldn't confirm my identity , i had my physical bank card (that I cancelled prior to visiting Vodafone as obviously a few grand is a bigger deal than a sim card , apparently not to vodafone) , I had both my driving licence and passport , I was able to access my email account and my voxi log in services but that was still not enough to verify my identity. I was told I would have to first wait 5 days for my card to be reissued then another 5 for them to give me a sim card with that same number. I cancelled on the spot and had to tell them to put my number on the stolen list before walking 15 meters over to EE and getting a new card on a better contract in 10 minutes. Vodafone is a horrible company with horrendous guidelines and even worse staff.
13 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi there,
Thank you for sharing this feedback with us, we take all comments on board to help us improve our level of service. It's disappointing to see that you had a negative experience with us. It's unfortunate to hear that you've decided to leave us because of this but we can absolutely understand your frustrations and can only apologise for the experience you had.
If you would like to discuss things further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
What a lovely man BJ (Ben) is!
What a lovely man BJ (Ben) is! Could not have asked for Better service or more reassurance for my problems with my phone! He is the funniest person i have dealt with in a long time.
That’s what you call customer service!
Thanks for all your help! X
13 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hey Angela,
Thank you for highlighting what great customer service you experienced!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The Best Ben.
Fantastic experience dealing with Ben in your Crawley store. He couldn’t have been more helpful. Understood completely my situation and proceeded to resolve it without any fuss. Sorted my problem and my subsequent phone upgrade. Was fully appreciative and respectful of my requirements. A great up front, in-house ambassador for your company. Thank you.
13 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Kevin,
This is a great review for Ben. We’re glad to hear you found the best option for you and everything else was resolved when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I came first thing in the morning at…
I came first thing in the morning at Vodafone crawley, as I was so frustrated with my new phone that was purchased elsewhere. Freddy, ever so helpful. Brilliant service. I am so grateful on what he's done. Amazing job Freddy!! Really recommend him. Good service!!! Happy lady here😉😉
10 juni 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Crawley
Hi Jenny. Thank you for your review for Freddy. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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