Vodafone UK - Crawley Reviews 

I upgraded via phone and had numerous issues with my handset. After visiting the Crawley Store and speaking with Liam he on a few occasions he was so helpful. He took ownership and managed to sort out mine and my Mums Phones and got us a better deal. He was so knowledgeable and helpful. He is an asset to Vodafone!

Spot on service from Ben at Vodaphone in Crawley. Worked diligently to get me the best deal possible on a new contract, new phone and broadband service. Honestly, his work and his knowledge has saved my £30 a month on my current service provider. And a spanking new iPhone 15 in the deal. Thank you Ben. Excellent service.

Al answered all my questions and actually advised of the current broadband deals.

Freddie very courteously and efficiently was able to explain the options for Spain. He was very competent and thorough in giving me information. Another colleague also helped. Thank you to Freddie and colleague. Maria and Brian

Ben made us feel really comfortable and was really informative with the information he was giving up

Liam was so helpful, he resolved all my issues and arranged my upgrades for me making easy and simple

Had a few things that I needed to sort out about my account. Got chatting with Luca and he managed to help me with all my queries and a few that I didn't realize that I had. Always an awsum experience with friendly helpful staff :)

Dropped into the store to see if I could save myself some money as my airtime contract was up. Dealt with Ben. We made some great savings and adhise going forward. Ben was great, and very helpful. A credit to the company and the branch.

I went into Crawley vodafone with my husband to get his phone changed over to the Vodafone network. Ben found a plan that suited my husband's needs completely. All took a few minutes after the provider my husband had been with for 30 years had no interest in looking at better plans, bye bye ee hello Vodafone.
Edit. Forgot to mention Ben wasn't only helpful he has a great sense of humour & really brightened up a wet miserable day, a really nice bonus as I being disabled often get treated as 2nd class & often completely ignored until I make staff (not Vodafone) take notice, I don't want it expect special treatment just get served like anyone else. Ben definitely didn't need pushing to serve me, thanks Ben

I went into the store with a specific enquiry about using data abroad. I felt that Ben explored the options in a very open way and gave me an honest answer. This meant that when he spoke about whether I would consider changing my Broadband and phone line to Vodafone which I had done (even making some enquiries about my email address which is with my previous provider) I felt happy to listen and then go ahead. You should value him for his customer service skills and pleasant manner. I have always found staff in the Crawley store to be courteous and helpful I was not disappointed today.

Ben at the Crawley shop gave me all options and time to decide with no pressure

Ben was great. Super helpful and things went very smooth

Sorted out my mobile WiFi problems

Spoke to Liam about my payg sim was having issue he went above and beyond to get this rectified.

He also did a new talk mobile for me very happy he deserves some credit.

Ben was very cheerful and had wonderful customer service. He sold me a phone for my daughter who has special needs and listened to what she needed and she is very happy with the phone she chose. He included her in the process which made her experience even better. i went back today and again saw Ben and paid off the phone etc, and he was helpful as ever. 10/10 customer service

I am quite elderly and not long lost my husband. I went to the Vodafone store in Crawley and a very kind man called Ben helped me enormously! He was sympathetic without being OTT. Ben was very knowledgeable about the technical side of things as I am not! Ben made my visit easy and comfortable. I am now set up with everything I needed. Thank you Ben.

Horrible service!! Tricking conditions of contract!! The member staff who lie to you before signing contracts with them!! Managers who tell you We will call you to resolve your enquiry and never do! Zero Stars!! Never ever again i want to use Vodaphone, they disgrace their name with ignorance and unprofessional behavior to their customers ! No recommend to anyone!!

After YEARS of being a faithful customer, these rogues just cut my line off while I was on holiday the other side of the World. No notice or warning.. my line went dead and they stole my credit.. thieving scumbags. And of course they didn't do anything to sort it out. In fact they refused to even speak to me! My friend went into the shop and rang me on my WhatsApp but they said theyd only speak to me in person, knowing that was imposible as I was a thousand miles away. I couldn't access my bank account even. Completé shotshow and not only will I never use them again, but my friend stopped his plan with you, and I'm making sure to tell everyone else. In fact my post on FB was quite a hit! And no, i won't be specifying.my number as stuff your tracking down and tracing people. I'LL NEVER SPEND ANOTHER CENT with these thieves and stuff your services even if you gave me free.

Bad, bad, bad. I have been with Vodafone now since 2017 and boy, they were good then. Now, a different story all together. The customer service is absolutely shocking. I have decided to leave Vodafone and join another network, better customer service and better deals for my needs. I therefore needed to get my number ported over to the new network. Received my PAC and gave to new network, number got ported by new network and now I can't receive any calls or messages to my mobile phone. Called Vodafone as the problem was apparently their side, what a waste of my time to get this sorted. On the phone for way over 30 minutes after talking to someone, then they just cut you off. Called back, and the call agent was very unhelpful. I have wasted almost an hour of my time this morning. How bad can they go? Service I find is very shocking and I'm glad I have left now. Cancelled my debit order too. I just hope they sort out this Split Porting that happened on my number as I have had enough.

Brillitant service from Jafar! He was amazing and very helpful and i loved his cheeky smile :) save me £300 on my broadband thank you