Voiceflex Reviews 

192
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We always have an easy and great experience with the number ports team. They are very quick to clear up any mistakes we may have made with the port process and then offer advice to get this sorted.

Beoordeeld met 5 van de 5 sterren

Whilst dealing with a complex project, I have relied heavily on the help and support of the VF porting team. As always their help, support & advice has helped to take the stress out of the project.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Steven McGowan guided me on how to reclaim a number that a company had ceased by mistake with another provider. Steven took on the case and the number was made live through the Voiceflex Portal the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Steven McGowan helped us with an urgent request that was approaching a critical deadline. We were experiencing an issue with a carrier, and Steven went the extra mile to support us and help keep the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoonmaatschappij

Geschreven door het bedrijf

Voiceflex is a channel-driven business. We deliver flexible and reliable communication solutions and give peace of mind that comes with working with a respected established service provider. Our portfolio includes Voice, Connectivity, Hosted Telephony, UC&C, and Cloud services. These services enable us to offer a comprehensive range of communications solutions.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

192 reviews

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4,8

Alle reviews

(192)

47 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

SIP Porting

Another seemless port of four numbers carried out by Suki at Voiceflex - many thanks again.

Richard

12 juli 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you for sharing your experience Richard and leaving this great 5* review! Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Number ports team

Suki on the number ports team was very helpful as always with getting our port requests placed and keeping me updated

12 juli 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Annie it's great to hear of your experience with our porting team, thank you for taking the time to leave this review. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Mick is always helpful and prompt with…

Mick is always helpful and prompt with his responses.

5 juli 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Taryn, thank you for taking the time to leave this great 5* review. I'm really happy to hear of the prompt and helpful service you have received. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

A pleasure to put business with

A pleasure to put business with. Suki often goes above and beyond for stress free orders. The whole team is without flaw.

29 juni 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you for your kind words Philip, I'll be sure to share them with the whole team. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Great service from Nigel

29 juni 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Great to hear this Brad, thank you for taking the time to leave this review. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Provisioning of International Number

Excellent support and guidance for provisioning of international number. Navigating the compliance for these can be challenging. Stuart's help was really appreciated. We have a very happy customer. Thank you.

10 juni 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you for your review, we're really glad Stuart was able to use his expertise to guide you through the process. Thanks again, Donna

Beoordeeld met 5 van de 5 sterren

Billing Support

I have dealt with Voiceflex for many years in different roles throughout the company ie Network, billing etc through all of these changes I’ve always found Katherine to go over and above any support questions I’ve asked, even though she may not be in that team. We recently had an issue with a billing file, I raised this with Katherine and it was resolved and re-issued within about 10 minutes! Billing can always be a stressful time during the month, so I felt this quick response and efficiency really should not go unnoticed! Thank you

10 juni 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Katarena, thank you for your positive feedback. Katherine works extremely hard to provide a high level of service, I have passed your kind words on to her. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Friendly service

Easy to get through to - explains easily - friendly service

1 juni 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you Andrea, this is exactly the experience that we aim to deliver!

Beoordeeld met 5 van de 5 sterren

Suki is a legend

Suki is a legend, and always goes above and beyond compared to other carriers that we deal with. Asset to any business.

31 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi James, we pride ourselves on exceptional service delivery so I'm delighted to hear of the amazing service that Suky has provided you. Thank you for taking the time to leave this review. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Amazing support from Katherine Greer

Great service from Katherine as always. This morning we had a major issue with one of our client and Katherine managed to resolve this issue in professional and timely manner.
It is always a pleasure to deal with people like Katherine. Well done and many thanks!

25 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you so much for your kind words Larysa! We really appreciate you taking the time to share your experience with us. Best wishes Donna

Beoordeeld met 5 van de 5 sterren

Voiceflex Number Porting

I use the Voiceflex number porting regularly and everything always goes smoothly.

Usually most ports are simple, but I had a complex multi number ISDN30 port which presented a challenge as only one number had to be ported.

Suky guided me through the process and has given me confidence that the number port will proceed without any issues on the appointed date

23 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Premitel thanks for taking the time to leave this review! Glad to hear Suky was able to utilise his porting expertise to support your complexed port. Thanks again, Donna

Beoordeeld met 5 van de 5 sterren

Big Thank You !

I would like to thank everyone at Voiceflex for their continued support with the number ports, faults, and account queries we regularly raise. Andrew and a number of his team that we deal with (Katherine, Amelia, Stuart, Suki) respond to us in a timely manner and are always happy to help with our queries. All of our dealings are positive and I would recommend them to anyone.
Thank you :)

19 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thank you for such an amazing review Lauren! I've shared it with all here at Voiceflex. Thanks again, Donna

Beoordeeld met 5 van de 5 sterren

Hassle free

Hassle free, super quick and great customer service

17 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Jo, what you have described is exactly what we aim to deliver! Thank you for taking the time to leave this review. Best wishes, Donna

Beoordeeld met 5 van de 5 sterren

Big thank you to Andrew Forster, Stuart & Hassan

Big thank you to our amazing account manager Andrew Forster who provides fast support and is there any time of the day!
Stuart and Hassan in the support team for ports are always really reliable and always help us get a resolution quickly while keeping everyone informed.

6 mei 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

What an amazing review Laura! Thank you so much, I have shared it with all here at Voiceflex. Best wishes Donna

Beoordeeld met 5 van de 5 sterren

Suki Singh Was extremely helpful and…

Suki Singh Was extremely helpful and very quick to respond .

He resolved my issue with in minutes as It was an urgent issue.

5 star service

6 april 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Kev, we pride ourselves on excellent service so it's great to hear Suky provided exactly that! Thank you for your review, Donna.

Beoordeeld met 5 van de 5 sterren

Excellent Number Porting Service

Nigel was extremely helpful and patient in assisting me to get the correct paperwork submitted for my mixed operator number ports

25 maart 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Hi Kesemz, thank you for your review! Nigel is a number ports expert :) I'm glad he was able to assist you. Thanks again, Donna

Beoordeeld met 5 van de 5 sterren

Number Porting Assistance

I needed some assistance with porting several telephone numbers across where several bits of required information were missing. Steve at Voiceflex found all the information for me and the subsequent port was accepted first time. Many thanks Steve!

23 maart 2022
Review zonder uitnodiging
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Antwoord van Voiceflex

Thanks for a great review Paul. Steve is extremely knowledgeable and excellent at his job! Thanks again, Donna

Beoordeeld met 4 van de 5 sterren

Voiceflex have been quick to respond…

Voiceflex have been quick to respond and easy to work with. There have been some tricky questions and situations where they have not been able to help with, but this seems to be down more to the limitations in scope rather than lack of willingness to help.

23 maart 2022
Review zonder uitnodiging
Logo Voiceflex

Antwoord van Voiceflex

Hi, thank you for your review. I'm glad to hear you find the team here at Voiceflex easy to work with. We like to track all feedback to ensure we are continually improving our customer service. Please can you email customerservices@voiceflex.com with your contact details and the limitations you encountered as we are currently launching a new and expanded set of services and portal. Many thanks, Donna

Beoordeeld met 5 van de 5 sterren

Excellent porting team

Steve on the porting team is truly an asset to your company. Going above and beyond to assist with a complicated porting, constantly keeping us up to date with daily updates and very quick to reply to any queries. If Steve isn't available his colleagues are quick to jump in and assist any way they can. Many thanks to the whole team.

11 maart 2022
Review zonder uitnodiging
Logo Voiceflex

Antwoord van Voiceflex

Hi Sam thank you for your review. Steve is a very valued team member and an asset to Voiceflex, as are the rest of the porting team. Thanks again for sharing your experience. Best wishes, Donna

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