WAFÚÚ JAPAN Reviews 

110
•
TrustScore 2.5 uit 5

2,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very big disappointment. I purchased toothpaste worth 49,54 euro with the promise of delivery 20 days. Order was placed in August, since early Sept there is no tracking update. Reached out to customer... Toon meer

Beoordeeld met 5 van de 5 sterren

Great Experience !!. I ordered a CASIO G-Shock GW-M5610U-1JF for the same price as here in the US (as they are hard to get !) , and it arrived in 48 hours, Japan to CA !!, with many texts and e-mails... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased a multimeter from Wafuu. The package arrived in the Netherlands but is being held by Dutch Customs. PostNL has informed me that they will only provide information to the sender. Despi... Toon meer

Beoordeeld met 5 van de 5 sterren

Okay... let me be clear. I took a look at the negative ratings on this page while buying a Realforce R3 HB21 keyboard. And frankly? It is staggering. We are witnessing a complete, basel... Toon meer

Bedrijfsgegevens

  1. Schoonheidswinkel

Geschreven door het bedrijf

🌍✨ https://WAFUU.COM: Dive into a world of authentic Japanese treasures! Shop unique finds & experience the essence of Japan, no matter where you are.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

110 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 51% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,7

Alle reviews

(110)

59 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Al final lo barato sale caro

Al final lo barato sale caro. Te envían el producto con altos costes de envío y para poder recibirlo además tienes que pagar aduanas. Ellos dicen que lo pone en la web pero como siempre con letra pequeña. No os recomiendo este sitio. Entre gastos de envío y aduanas he pagado lo mismo que costaba el producto. Os recomiendo
Ir do que lo compréis en España que aunque más caro os llega sin aduanas y más rápido.

21 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Read the one stars

Read the one stars. Items show as in stock on their website just to attract custom. Hold on to your money then eventually send you an email saying the item was never in stock in the first place.

18 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not reliable, not responsive.

I ordered an expensive turntable cartridge almost two weeks ago and it hasn’t even shipped yet. No human response to my repeated messages, just generic auto-replies asking for patience. Next step is to involve my credit card issuer and block payment. Although the price was right, any price is too high if you don’t get the product.

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Super speedy delivery

I ordered on the 26th December and it arrived today. I was gutted I couldn't bring back &honey from my time in japan in Nov but this website really pulled through. The items are so expensive here in the UK and you never know if it's legit. The packaging, the prices and the shipping speed are all amazing imo. I will be placing another order at some point in the next month on skin care 💕waafu for the win🫶🏻

26 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Ordered from the UK on 2 December 2024, received order on 19 December 2024. Items arrived in perfect condition, meticulously and individually packed in bubble wrap. Highly recommend

19 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pessima esperienza! Non comprate!

Non acquistate su questo sito! Pur essendo tradotto molto bene, tutti i prodotti vengono dal Giappone e dovete pagare anche più del 60/70% tra IVA/VAT e dazio doganale.
Il venditore non specifica nulla nella pubblicità. Quindi, non comprate perchè non ne vale la pena.

1 november 2024
Review zonder uitnodiging
Logo WAFÚÚ JAPAN

Antwoord van WAFÚÚ JAPAN

Gentile cliente,

Ci dispiace che la Sua esperienza non sia stata positiva. Tuttavia, vorremmo chiarire alcuni punti importanti per correttezza.

Spedizione dal Giappone: Come indicato nelle nostre pagine prodotto e nelle condizioni di vendita, siamo un'azienda giapponese e spediamo tutti gli articoli direttamente dal Giappone.

Dazi e IVA: Le tasse doganali e l'IVA non sono costi nascosti da parte nostra, ma imposte governative richieste dallo Stato italiano per le importazioni extra-UE. Non abbiamo alcun controllo su queste tariffe.

Ci impegniamo a essere trasparenti avvisando i clienti di questi possibili costi prima dell'acquisto. Ci scusiamo se queste informazioni non sono state notate.

Cordiali saluti, WAFUU JAPAN Customer Support

Beoordeeld met 1 van de 5 sterren

Pessimo …

Assurdo che vengano richieste tasse doganali non segnalate e addebitate al cliente.
Esperienza da evitare.
Dunque per ricevere un balsamo capelli € 7,00 circa vengono applicate le spese di spedizioni ( già di per se alte e pari a € 15,00) ma vengono richieste € 23,99 per tasse doganali.
Sito da depennare!

18 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

U cant cancel or amend one u order

U cant cancel or amend once u order? And nobody contacted me for my inquiry thru their chat tho they said will email me later in their business hrs! I feel suspicious if they r legit or not.

22 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Polecam!!

Paczka została wysłana niemal natychmiastowo, a w ciągu zaledwie 4 dni była już u mnie z Japonii. Kosmetyki dobrze zabezpieczone i dobrze zapakowane. Bardzo polecam! Dobre ceny jak za taką jakość i prace!

9 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I use it for business

I use it for business. Since the actual shipping cost is applied, you can buy more cheaply by purchasing in bulk. It also works well when selling on Amazon.

1 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A1+++++

Already ordered snacks for a few times, and im absolutely satisfied by they service. The wonderfully and carefully wrapped package was here in 5 days with DHL, and they was even kind enough to undervalue the package so my corrupt, messed up country cant charge me with the extra 27-40% fee/tax. :)
Will definitely use again.
Thanks for your service <3

24 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dear Wafuu Japan owner,Request for Letter of Authorization (LOA) If you provide this to me, I will remove my reviews.


Dear Wafuu Japan Team,

I'm writing to request a Letter of Authorization (LOA) to verify my purchase of your products, specifically the item with ASIN B07DMSBFXJ. As an Amazon seller, I need this document to comply with Amazon's policies and prevent account suspension.

Despite my previous efforts, I haven't received the necessary documentation from your company. I kindly request your assistance in providing an LOA to confirm my purchase and authorization to resell your products.

Please find below my purchase details:

- Order date: [Placed on January 07, 2024 04:41PM]
- Order number: [========]
- Product name: [&HONEY Deep Moist 3.0 Hair Oil "Super moist organic formula intensive moisturizing" 100mL]
- ASIN: B07DMSBFXJ

I would greatly appreciate it if you could issue an LOA with the following information:

- Your company's name and address
- My name and address as the buyer
- Product details (name, ASIN, quantity)
- Purchase date and order number
- A statement authorizing me to resell your products on Amazon

Please send the LOA to [Insert your email address] at your earliest convenience.

Thank you for your understanding and support in this matter.

If you provide this to me, I will remove my reviews.

Sincerely,

[Noman Afzal]

25 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t order to this website! Scam!

Don’t order to this website, as you will be facing scam issue!
I ordered an item and paid the regular delivery fees (already expensive) and was asked by DHL to cover an unreasonable custom fee (making the final price of the item much more expensive than anywhere else in the world : filter for Kangen K8 machine).
I indeed never received the item from DHL which let stuck in their custom dept and advised PayPal through claim case.
Nothing is mention clearly on their website about deliveries and customer rights.
Avoid ordering from them or you’ll be facing issue with final price to pay.

22 maart 2024
Review zonder uitnodiging
Logo WAFÚÚ JAPAN

Antwoord van WAFÚÚ JAPAN

We appreciate your feedback and understand your concerns regarding the additional charges you faced upon receiving your order. We want to ensure there's no confusion regarding our shipping and customs policy.

We confirm that the customer has refused to receive the goods sent by us. The refusal to receive the goods appears to have made communication with the customer even more difficult.

As stated in our guidelines, "Please be aware - International Buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. These additional charges, including import duties and taxes, must be borne by the purchaser in accordance with the laws and regulations of the purchaser's country. Please check these details before purchasing. We are an international retailer, and all products are shipped directly overseas. Cross-border products are intended for personal use only. Before purchasing, please verify these additional costs with your country's customs office."

This information aims to inform our customers that, apart from the shipping fee paid at the time of purchase, there may be additional import taxes or duties imposed by your country's customs regulations. These charges are unfortunately beyond our control and vary from country to country.

We understand that encountering unexpected costs can be frustrating. However, as an international retailer, we must comply with international shipping regulations, including the potential for additional charges at the destination country.

We value your business and are committed to providing clear and transparent information to all our customers. If you have any further questions or need assistance, please feel free to contact us.

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