WagonexReviews 

67
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Professional and well organised company. Provided a good selection of vehicles with various lengths of subscription. Having decided on a nearly new Mini at a reasonable monthly rate we have been guide... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Wagonex connected us to 'Electric Zoo' who tried to claim all sorts of damages upon return of the vehicle. We had rented the vehicle for over 6 months, and there were small superficial scratches to 1... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service. Fully onliine. No hard sell or annoying requirement to speak to somebody to confirm details already input online. Really easy to set up, follow up and take delivery of the ve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

When our car recently failed catastrophically, we looked for a suitable short term 'lease.' Wagonex fitted the bill perfectly. We are very happy with our temporary ride and the friendly, considerate W... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoleasebedrijf
  2. Autodealer
  3. Autoverhuur
  4. Verzekeringsmakelaar
  5. Leasingservice

Geschreven door het bedrijf

Introducing Wagonex: A Vehicle Subscription Marketplace. Our vision is to redefine traditional vehicle ownership and create a fair, flexible and customer centric way for you to drive the vehicle you want, whenever you need it. Trusted Partners: At Wagonex, trust is at the core of everything we do. We carefully select partners who share our commitment to reliability, quality, and customer satisfaction. When you choose Wagonex, you're not just selecting a vehicle; you're partnering with a network of trusted providers dedicated to delivering an exceptional subscription experience. Choice: At Wagonex, we understand that variety is key. We work hard to ensure our customers have a wide selection of vehicles and subscription options to choose from, ensuring that your vehicle subscription is perfectly aligned with your preferences and lifestyle. Flexibility: Our subscription plans range from a minimum of 1 month up to 3 years and there’s a number of mileage packages and deposit options to choose from. Subscription provides a level of adaptability that surpasses traditional lease or PCP contracts. Experience: With 7 years of experience in the subscription industry, Wagonex takes pride in being the first car subscription provider in the UK. Our dedicated customer support team has extensive knowledge and Wagonex is here to help you every step of the way. Go on, join the car subscription revolution.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

67 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(67)

3 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Incredible customer service

Incredible customer service. Quick to help and resolve any possible hurdles.Every person i spoke to was knowledgable, understanding and willing to help.
Very impressed and highly recommend.

5 juli 2024
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Guy,

Thank you for your feedback, we do really appreciate it. We will pass on your kind words to our Customer service team.

Kind regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Very easy and help service

Very easy and help service, special;y if you're looking ton rent with a after just passing your test

1 juli 2024
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Marcus,

Thank you for your feedback. We really do appreciate your feedback and glad we were able to help you find a vehicle.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Good responses and care on the detailed…

Good responses and care on the detailed questions that I had .

9 april 2024
Review zonder uitnodiging
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Antwoord van Wagonex

Hi David,

Thank you for your feedback. We really do appreciate it and we are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, simple, helpful and professional!! Definitely use the service again.

20 maart 2024
Review zonder uitnodiging
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Antwoord van Wagonex

Hi Owen,

Thank you for your feedback. We really do appreciate it and we are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Excellent fast service xx I subscribed…

Excellent fast service xx I subscribed and am due to have a Citroen C4 delivered in April at my request xx There site was easy to use and customer service was fantastic xx so straightforward would definitely recommend xx

18 maart 2024
Review zonder uitnodiging
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Antwoord van Wagonex

Hi Sarah,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Nice and easy

Nice and easy. I booked the car for the following week, and it was delivered to my door.
Very easy to deal with, and complete the forms. Helpful on the phone and in emails, and they answered all my questions. So far it's a good experience!

The only thing that would be nice to have, is to know where the cars are in the UK to make the delivery more efficient(if there are multiple geographical locations for the same car).

9 februari 2024
Review zonder uitnodiging
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Antwoord van Wagonex

Hi Alex,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Great communication and easy process

Great communication and easy process. All like clockwork

5 februari 2024
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi,

Thank you for your feedback, we really do appreciate it. We are glad that you have enjoyed your experience with us.

Kindest regards,
Wagonex

Beoordeeld met 4 van de 5 sterren

Lewis was very helpful throughout the…

Lewis was very helpful throughout the onboarding process. There was a good variety of cars available to choose from, and I was impressed they could arrange delivery in less than 5 working days

22 januari 2024
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Alan,

Thank you for your feedback, we really do appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Much easier to use than other…

Much easier to use than other subscription services, and more options. Signed up very fast without issue, and had a few questions so reached out by email. Brooke reached back out and was great, fast responses and very helpful.

8 januari 2024
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help. We will be sure to pass your kind words back to Brooke.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Super quick response

Super quick response, transparent and accurate communication.

20 december 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi,

Thank you for your feedback, we really do appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Simple and very fast service

Simple and very fast service. Very friendly staff on the phone. Simple process. Seem to have very good software interface. Car arrived on time as described

18 december 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Allan,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Fully onliine. No hard sell or annoying requirement to speak to somebody to confirm details already input online.

Really easy to set up, follow up and take delivery of the vehicle.

Quoted for insurance also and were slightly more expensive ( but not by much). There was no issue arranging separately.

Excellent service throughout.

15 december 2023
Review zonder uitnodiging
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Antwoord van Wagonex

Hi James,

Thank you for your feedback, we really appreciate it. We are glad that we were able to help.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Hidden gem for short term leases

Found this company through a Google search - one of the only ones offering 30 day lease options. They were responsive to all enquiries, courtesy calls before and after ordering and even helped me expedite the delivery of my car.

I receive the car and 3 weeks in all is going well….

1 november 2023
Review zonder uitnodiging
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Antwoord van Wagonex

Hi Arham,

Thank you very much for your feedback, we really do appreciate it! We are glad that we were able to help!

Kindest regards,
Wagonex

Beoordeeld met 2 van de 5 sterren

Customer service not very good

Not a very good experience overall!

I had no response or updates for two weeks after I ordered a vehicle - no information was provided by Wagonex of the ordering process at all or how it all worked - also the costs involved were not explained at all.

I had to contact the company on several occasions chasing or asking for information.

27 oktober 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Alison,

We'd like to look into this for you straight away and arrange for a member of the team to call you. If you could please provide your contact details and email address as soon as possible via Trustpilot private message that would be appreciated.

Kind regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Professional and well organised…

Professional and well organised company. Provided a good selection of vehicles with various lengths of subscription. Having decided on a nearly new Mini at a reasonable monthly rate we have been guided through the process every step of the way. Would highly recommend this company.

8 november 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi there,

Thank you ever so much for your feedback. We are glad that we were able to help!

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Queries were dealt with promptly and…

Queries were dealt with promptly and clearly. Brooke was very helpful!

30 oktober 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Paul,

Thank you ever so much for your feedback! We are glad that we were able to help. We will be sure to pass your kind words back to Brooke.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Simple and straightforward

Simple and straightforward , very efficient and professional to deal with !

20 oktober 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Roger,

Thank you for your feedback we do really appreciate it. We are happy that we were able to assist you.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Amy from Wagonex has been super helpful…

Amy from Wagonex has been super helpful helping me get my ID uploaded onto their system, keeping me in the loop of what's going on in the background and following up on what she said she would do. Thank you ever so much Amy for all your help!

21 september 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi Natasa,

Thank you ever so much for your feedback! We are glad that we were able to help. We will be sure to pass your kind words back to Amy.

Kindest regards,
Wagonex

Beoordeeld met 5 van de 5 sterren

Quick delivery, good service.

Needed a car quick, managed to order one and have it delivered in 7-10days. Contacted Wagon flex beforehand with some questions, quick reply, and ordered online. Straightforward and easy to do.

11 september 2023
Review zonder uitnodiging
Logo Wagonex

Antwoord van Wagonex

Hi,

Thank you for your feedback we do really appreciate it. We are happy that we were able to assist you.

Kindest regards,
Wagonex

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