Warranty First Reviews 2.169

Having peace of mind and a plan in place is one thing, but having a sales team willing to listen, support and work around you for calls and needs, is another entirely. Tia was next level supportive and hands down the reason I have renewed for the second year. Great work and thanks again!

Alex was very friendly,helpful, clear and informative. Made the process of renewal easy and accommodating. Ery good customer service.
I have been a customer for 3 years and had a number of claims settled easily and fairly. Would recommend!

Very easy to use

I would like to warn others against purchasing a policy from Warranty First. This is a highly incompetent company, and their “experts” seem to have little understanding of proper vehicle diagnostics. They question the opinions of qualified mechanics and decide whether parts need replacing based only on video footage.
They asked me to send a video, so I did. The car was on a lift, and the leaking shock absorbers were clearly visible. First, they said everything was fine because they could not hear any knocking noise. I explained that the car was on a ramp and not being driven, so of course no knocking could be heard. Then they changed their position and claimed those parts were not covered under the warranty.
When I called and pointed out how ridiculous this was, they asked me to send another video showing the knocking noise while driving. I sent that as well, but of course it still was not good enough for them. In the end, they said there was not enough evidence.
I strongly advise against using this company – a complete waste of money, time, and unnecessary stress.

Luke was really friendly and informative and was able to answer any questions I had, my renewal was sorted quickly over the phone.

The representative provided clear, comprehensive communication and addressed all my inquiries effectively. Although I initially had reservations, the professional guidance and reasonable pricing ultimately convinced me of the value. Overall, it was an excellent service experience that resulted in a highly satisfactory outcome.

Jess was fantastic, polite, friendly and not pushy. Gave clear and concise advice.
Great service and would definitely recommend.

Great service, Jess was amazing. Answered all questions, found everything I needed to know if she didn’t know. Was quick and easy set up

Worst company ever.

Would highly recommend Warrenty first, Rachael was very pleasant and helpful.

Much appreciated

Tia was very proffesional and friendly and a credit to the company

Rosie was very helpful, knowledgeable about her products and services, always upbeat, quickly built rapport and a pleasure to deal with.

Just had our warranty set up by Rosie Gilbert .

Rosie was brilliant from start to finish helping us set up our BMW warranty. She was really friendly, easy to talk to, and clearly knew exactly what she was doing. She explained everything in a way that made sense and made the whole process feel simple and stress-free. We really appreciated her help. Would definitely recommend!

Stephen R

Thanks to Cameron, my experience was great. Perfect gentleman, very patient too.

I contacted Ruby, my account manager as I changed my vehicle and wanted to transfer my Warranty First cover to my new car.

Ruby was excellent in dealing with my query- professional, friendly and very easy to talk to. She has excellent customer service skills.

I will have no hesitation in reaching out to Ruby at Warranty First if I need to in the future as I know I’ll get first class service and a friendly response from Ruby.

DO NOT BOTHER WITH THEM.

I would strongly advise anyone considering a warranty with Warranty First to read the small print very carefully.

I recently made a claim under a Premier policy for a brake calliper failure on my BMW M240i — a critical safety component. The vehicle developed a brake fluid leak which triggered a “do not drive” warning and rendered the car unsafe. This was diagnosed and confirmed by a main dealer, Cotswold BMW Cheltenham, who attempted repair but ultimately had to replace the calliper.

Despite providing:
- A full diagnostic report
- Photographic and video evidence
- Direct contact details for the BMW technician

Warranty First declined the claim.

Their reasoning has shifted throughout the process — initially citing lack of evidence, and then stating there is no “confirmed mechanical failure” of the calliper itself. They have attempted to argue that because the issue relates to a bleed nipple (a component within the calliper), it does not count as a failure of the calliper as a unit.

This is, in my view, a technical loophole used to avoid paying a legitimate claim. The reality is simple: the brake calliper failed to maintain hydraulic pressure, leaked fluid, and had to be replaced. A safety-critical component failed, yet the claim was still rejected.

For a “Premier” level warranty, I find this extremely disappointing. When a company can decline a claim involving brake failure on the basis of semantics, it raises serious questions about the real value of the cover.

I am now escalating this matter to The Motor Ombudsman.

Proceed with caution.

Thank you for your response.

However, this highlights the exact issue I have raised throughout this process.

You continue to separate the bleed nipple from the calliper, when in reality it is an integral, fixed component of the calliper assembly. The failure in this case was a brake fluid leak that could not be rectified, resulting in loss of hydraulic pressure and a “do not drive” warning — a clear failure of the braking system.

This was not a serviceable issue. Cotswold BMW Cheltenham attempted to resolve the leak by tightening the bleed nipple, but the leak persisted. As a result, the entire calliper had to be replaced. If the component cannot be repaired and requires full replacement, it is difficult to understand how this is not being recognised as a failure of the unit.

Your position appears to rely on a technical distinction between a subcomponent and the complete assembly, despite the fact the assembly itself failed to perform its function.

For clarity, I have already offered:
- Full diagnostic reports
- Photographic and video evidence
- Direct contact with the BMW technician who carried out the repair

If there is specific evidence you require beyond this, I would ask that you clearly state what that is.

I will now be progressing this matter through The Motor Ombudsman for independent review.

I trust they will take a more practical view of a safety-critical brake system failure.

I have been with warranty first since the purchase on my Alfa Giulia back in 2022.

Have had no issues & can say it has been a pleasure renewing now for the 2nd time.

Spoke to a representative named Tia who took me through the whole process again & even increased the level of cover on an already great plan that I had. Tia is a credit to the company in the way she handles herself & the customer. Great customer service.

Here’s to a few more years headache free.

Great customer service by Ruby, I hope the warranty cover is just as good if I ever have to use it. Time will tell.

⭐️⭐️⭐️⭐️⭐️

I spoke to Tia at Warranty First about extending my warranty for another year and honestly couldn’t fault the service. She was really flexible, efficient, and explained everything in a way that was easy to understand.

She made it very clear what information was needed and kept the whole process straightforward with no hassle. On top of that, the quote she gave me was very fair and good value in my opinion.

Overall, a really easy and smooth experience. Tia was friendly, helpful, and professional throughout. I’m very satisfied with the service and would definitely recommend.

All questions answered with a thorough explanation ..
No issues