The customer service I received from Aidan was really good he listened to all my questions and answered them he also took him time to explain everything to me clearly and asked me if I understood or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ruby was first class. I phoned to ask about renewing my policy and she not only knew all the answers to my questions but provided extra information also. Ruby made renewing so easy it was a pleasure A... Toon meer
Bedrijf heeft geantwoord
Amazing company, I've been with them 3 years and I've just got another warranty with them for my new car. They go above and beyond, especially Ruby who is a pleasure to deal with, not a single complai... Toon meer
Bedrijf heeft geantwoord
I spoke to Tia about renewing my warranty. She was friendly & took the time to explain the different plans available to me & what each included. Tia was able to answer all my questions in a way I coul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autoreparatie en -onderhoud
- ook in
- Autobedrijf/Garage
- Autoservice
- Autoverzekering
- Motorfietsreparatie
- Verzekeraar
Geschreven door het bedrijf
For customers and dealers alike, our honest and transparent approach to car, van and motorbike repair plans aims to be unparalleled in our industry. Our repair plans have been carefully designed over the years to offer you the very best peace of mind for your motoring.
Contactgegevens
1 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733830278
- info@warrantyfirst.co.uk
- www.warrantyfirst.co.uk
4,4
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Fantastic Rosie
Rosie was fantastic at sorting a very protected plan for my newly purchased car, extremely friendly and reliable affordable service. Made sure I had a great plan in place and was extremely friendly and knowledgeable.
16 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Rosie.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
They refuse garage payment
They refuse garage payment, till you are force to pay by yourself. Better off without them. Very bad warranty first.
16 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Warranty First, can pay either the plan holder or the repairing garage. To pay the garage, they would need to invoice us for the payout agreed only. If the garage are not willing to do this, then we can pay you on receipt of the invoice, receipt and bank details.
Unfortunately, Warranty First, cannot insist the garage take payment from us, and if they are not happy to invoice us, then the only alternative is to pay the plan holder.
Had the pleasure of dealing with Ruby…
Had the pleasure of dealing with Ruby and she want above and beyond to help me and was very knowledgeable, polite and helpful.
14 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Ruby from warranty first was so lovely…
Ruby from warranty first was so lovely to talk to and helpful, although I haven’t chosen to renew my cover (due to planning on selling my car and buying a new one soon) I won’t hesitate to use warranty first again when I have my new car, incredibly helpful customer service team, thanks again to ruby!
14 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Ruby.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Fantastic company
Fantastic company. Always paid when work has been done. Great customer service, particularly from Melody (Mel). Extended another year due to being great. Thank you
14 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Melody.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I'm pretty disappointed with Warranty…
I'm pretty disappointed with Warranty First. It is not a good company and its warranties aren't worth the paper they are written on. We had two claims - the first one the bills for parts and labour was £2300 - Warranty First agreed to pay just £750. Then we needed a new fuel pump. It was covered by the policy but they refused to pay out - despite me proving it had had a fuel filter. They are a disgrace.
11 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
The first repair referenced related to injectors, the garage were replacing all injectors, however, the plan only considers a maximum of 2 and this was what we were able to contribute to, whilst we appreciate your disappointment, the repair was assessed in accordance with the plan held.
In reference to the fuel pump issue, as the plan was active since April and the fuel filter service was dated July, this did not meet our requirements, as the vehicle must be serviced in accordance with manufacturer recommendations. If there were no valid service documents at the point of plan inception, we allow 30 days/1000 miles, whichever comes first in which to have the service carried out in line with manufacturer recommendations, as the fuel filter was replaced several months after plan inception, and there is no previous service records, we have been unable to assist.
We can advise both repair requests have been assessed correctly and in accordance with the plan held and the terms and conditions.
Great customer service received by…
Great customer service received by Mohammed
11 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Mohammed.
Should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Thanks Aiden for the help to renew the…
Thanks Aiden for the help to renew the warranty , very helpful and professional
11 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Cameron was very helpful explaining to…
Cameron was very helpful explaining to me in detail what the best warranty options for me were and being patient allowing me to make the right choice for myself.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Cameron.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Tia was very very kind and helpful and…
Tia was very very kind and helpful and I will contact her directly for and further assistance as her customer service was exemplary.
Kind regards
David Davies
10 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Aiden was great
Aiden was great, really detailed and had a comprehensive knowledge especially with all the questions I asked him. Very professional patient and friendly. I had great experience with him
10 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Aidan.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
I spoke to Tia
I spoke to Tia about renewing my warranty for another year. She was incredibly polite and explained everything in a way in which I would understand. No question was too much for her and I’m very happy Tia is my go to person for warranty cover on my A3. Highly recommend!
10 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Tia.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Offered an excellent warranty package…
Offered an excellent warranty package and very easy / hassle free set up.
10 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Chantelle was great
Chantelle was great, very friendly and answered any questions. Explained the terms well and got everything taken care of quickly. Great service.
9 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Chantelle.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Delightful Agent Chantelle
I was not sure if I was going to renew my warranty but after speaking to the delightful agent Chantelle, was more than happy to extend.
9 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Chantelle.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Very friendly efficient and clear.
Very friendly efficient and clear.
9 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Great customer service
Rachel was very clear, informative and didn’t pressure sales!
She made sure I could make an informed decision.
7 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Rachel.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
Such bad service and determination to…
Such bad service and determination to avoid actually honouring the warranty that I felt obliged to check if this was a scam company.
They've kept on throwing up more and more preconditions to getting my car fixed.
First they needed proof of the most recent service. I gave this (email and receipt), then they wanted the service receipt and said they expected specific parts numbers etc.
Then they wanted the service details from before.
In between is a week of not having my car, them leaving email messages that they've tried to contact me - but no calls on my phone.
Its so bad that if they don't do something soon my MP and Trading Standards will be asked to take action - along with my solicitors.
1 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
As your plan had been active since 2025, the service document initially provided was completed in August 2026, as such this was not sufficient to support the repair for a turbo replacement as we would need evidence of the vehicle being maintained at the point of plan inception or within 30 days /1000 miles.
As we now have the previous service, which validates the repair request, an outcome has been issued to you. Our plan booklet and repair process email do advise what may be required, and forms part of the terms and conditions. As a turbo was needed, servicing evidence was required on this occasion to validate the repair request.
Excellent customer service from Melody…
Excellent customer service from Melody and while I haven’t yet had to use Warranty First for car repairs, they way they manage communication, share key information and respond to questions is genuinely very good.
4 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review.
We have shared your feedback with Melody.
We hope you have trouble free motoring, but should you need any further assistance, please do not hesitate to get in touch with us and our team will be happy to help.
They are harassing the customers alot
They are harassing the customers alot, I was given my car outside of dealership. Then warranty first started harassing about puc and finally said no claims approved. This is the thing they need to tell while buying the policy
4 september 2026
Review zonder uitnodiging
Antwoord van Warranty First
Thank you for your review, in the interest of fairness we would like to respond to your comments.
Our technicians whilst reviewing your repair request asked for images from the garage, this was requested several times, and eventually we were advised there were no images as the part had to be cut off due to being seized, had this been advised at the point of submitting the diagnosis and quotation, we would not have needed images and an outcome could have been provided at that stage.
Since then the outcome of the repair has been provided, and authorisation will be issue in due course.
Our process is outlined clearly in the plan booklet provided to you at the point of plan inception, and is also sent via email whenever a repair request is opened.
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