They did not deliver due to a beaurocratic issue with their finance people not being able to accept a credit card payment. But they took the money and , it seems , only after an email 6 days after... Toon meer
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Lees wat reviewers zeggen
Tldr-no response or shipping in 60 days, so had to issue a chageback. See Google review for pictures of calling and emails. Details: Ordered a polylok pl-625 on July 28, 2026. I called in September... Toon meer
Bedrijf heeft geantwoord
Placed the order,received within two days, easy to apply to drainage system, obviously cannot see what is happening, will give a second dose in four weeks time . Quite expensive but if it works it wil... Toon meer
The salt turned up on time and was noticeably cheaper than buying direct from Harvey for the exact same product. The delivery team were also very friendly. An added bonus is the bags came individually... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Waste Water Supplies are the largest independent suppliers of septic tanks, sewage treatment plants & waste water systems in the United Kingdom. We are a preferred supplier for a number of key manufacturers such as; Klargester, Clearwater, Conder, WPL, Tricel, Matrix & Zoeller At Waste Water Supplies we have built up years of experience in specifying waste water treatment systems, pump stations, separators and rainwater harvesting systems, for domestic applications right through to large commercial/residential applications with some of the country’s leading construction companies. From the specification stage right through to completion we offer a friendly, knowledgeable and most importantly reliable service.
Contactgegevens
8 Magpie Meadows, Caddington Woods, Caddington Woods, LU1 4FU, Caddington, Verenigd Koninkrijk
- 01296 841007
- sales@wastewatersupplies.co.uk
- www.wastewater-supplies.com
3,8
Goed
134 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt & efficient
Ordered a sump on a Wednesday and received in good order next day (with free delivery on top of a competitive price). Very happy with the service.
18 januari 2024
Review zonder uitnodiging
Fantastic experience from start to…
Fantastic experience from start to finish - and real people on the phones - not automated. Delivery is was 3 days.
Cant recommend this company enough - Thankyou Heather
18 december 2023
Seamless Service
I wouldn't hesitate to use Waste Water Suppliers for the foreseeable. Having been let down by other suppliers ... who shall remain nameless, it became clear very quickly that Rob knows his industry, his partners and suppliers. If seamless service and clear communication is what you're after with a competitive price edge then I really wouldnt look any further than Waste Water Supplies.
Appreciate all your efforts in helping us get sorted pre-Christmas hosting Rob!
All the very best for the New Year
8 december 2023
Review zonder uitnodiging
Quick delivery
27 november 2023
Very helpful and friendly
After many hours of researching different companies i decided to get in contact with waste water supplies, Rob was very helpful and the delivery was great. Thanks alot Rob will be recommending you.
23 november 2023
Review zonder uitnodiging
Trouble free order
Trouble free order, kept up to date with progress. Driver was inexperienced but very helpful. Well done.
19 oktober 2023
Had a full refund this week after…
Had a full refund this week after failure to deliver what we ordered. I’m sure they’ll blame their supplier and they’ve now apparently stopped providing goods from them but my attempted purchase was made via this company. Apparently they had tried to deliver but there is also 2 families that live on site and no communication to say they were here either.Ordered similar from another company for slightly more but was here within 48hours!
24 oktober 2023
Review zonder uitnodiging
Antwoord van Wastewater Supplies
Hi Thomas,
I do apologise for the service you have had form our previous supplier (Total Waste Water Supplies) and as you have stated we no longer use them due to their failings. They were quite a bit cheaper than others and hence their deliveries were not being sent out by national couriers which seemed to have an effect on delivery times.
We now only use manufacturers that use DPD or similar for our deliveries.
Expensive product not as advertised
Expensive product not as advertised. Tub contents should be 5kg net. Given the price, I expect receive exactly what I paid for. I weighed the tub that was delivered. Including the tub it weighed 4.6 kg. I am going to inform trading standards.
22 oktober 2023
Antwoord van Wastewater Supplies
Hi,
This is a product we buy in and supply and have evidence that the total weight delivered to you was over 5kg
The picture you have supplied appears to show some very small kitchen scales which couldn't calculate the weight of the product delivered accurately. (appears some of the product isn't even on the scales as they are too small)
I was pleased with the prompt
I was pleased with the prompt , pleasant and helpful service.
Thank you.
12 oktober 2023
Really good service and delivery!
12 september 2023
Goods did not arrive
Goods did not arrive , constantly told they were dispatched and should be with me. The following week I receive a call from courier confirming they had only just picked up the package, after it was due to me and it still would not be delivered for another day.
The problem was the middle man, selling the item but not stocking it. I will go direct next time, as I would have done had I known this was the set up.
13 augustus 2023
Antwoord van Wastewater Supplies
Hi Ron,
I apologise for your experience you have received whilst trying to order this particular pump station from ourselves.
As you can see from all our previous reviews we have never had this issue before. This particular item comes direct from the manufacture, but we do stock a number of items at our premises. We offer a cheaper prices than going direct as we pass this saving on to the customer.
We were told by this manufacture it was out for delivery Thursday and then Friday which we relayed to you straight away and can only apologise that we were also lied to either by this courier or the manufacture.
I believe the 1 star review is unfair as you have the issue with the courier and not ourselves.
Vortex 4 buying experience
Good company to deal with - helpful and communicative. Tank arrived as arranged with no hassle. Raising piece arrived later again with no problems. Would use again if I needed another tank.
16 juli 2023
Very good experience overall..
Very good experience overall... the only thing I would say is that the fact that off loading is the responsibility of the customer, should be clearly stated directly on the tanks sales page, rather than being within a separate shipping tab.
9 juli 2023
Great service
11 juli 2023
i ordered the product and it arrived…
i ordered the product and it arrived earlier than expected which nowadays is unusual . excellent service
14 juni 2023
Great service from start to finish.
Great service from start to finish.
Would highly suggest
22 mei 2023
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