Willows Veterinary Centre & Referral Service - Solihull Reviews 338

My dog Amber has been really looked after well again today for her operation.
She was somewhat unsettled on the way home and when we got home, but the lovely professional vet, didn't have to, but rang me twice in 4 hours checking she was OK, which was lovely. Thank you.

My dog was in for a heart ultrasound. Drop off was ok, although it would have been better for her to have been taken to a different room by the nurse rather than me leave the room without her, as she didn’t like me leaving. From then on communication became a bit non existent. I’ve no idea what time the procedure was done, but I was told to call at around 2pm if I hadn’t heard anything, which I did. The vet was busy - fine - and I was promised a call back. An hour and a half later I called again - the vet was busy, we’ll call back, which they did this time - but maybe only because I stated I’d already been told that before! I was then told to collect her at 3pm. I arrived just before 3, then waited almost an hour before we were called through. This should have been an easy discharge - there was no sedation needed, I’d already spoken with the vet and there was no follow up medication. As a vets, Willows are brilliant - I am lucky to have them as our local vet. But this whole dropping off / discharging could be a lot smoother. I took time out from work to collect the dog, and had to make that time back up - I didn’t expect to be kept waiting so long!

The Williows expertise, and exceptional knowledge shone through. After been transferred from our usual vets for specialist input we were prepared for the worst by our usual vets. But from the moment we arrived at the Willows, their communication, kindness and compassion were second to none!!!! Laora, the soft tissue specialist was fantastic, we felt confident instantly that our baby was in the best possible hands, and felt and instant connection of trust! We can’t thank the team enough.

Very grateful the Willow Veterinary centre so us as quickly as they did. The staff, including reception, admin, vet and veterinary nurse were all polite, kind and took their time when explains the procedures, results and plans.

We’ve been to Willows a dozen times over the last 4 months for various treatments, some routine and some more urgent for our two large dogs. I couldn’t ask for anymore from Willows. The staff are knowledgeable, caring and compassionate. They keep us up to date with progress when our dogs have had to stay in for procedures and always check in with us afterwards to make sure the dogs are recovering well.

Vets are expensive but compared to our usual “high street” vet chain I feel that Willows has always done what it can to help with the costs of check ups and procedures, even smaller things like clipping nails whilst under G.A.

The reception team are fantastic and handle the stress and emotions of everyone that comes through brilliantly, working in the service industry myself I can’t praise them enough for how calm and collected they remain throughout.

Thank you to everyone at Willows.

Excellent. Staff are kind and caring. Vet was very informative and went through whole procedure clearly. She wouldn't have made it if it weren't for them.

Our French bulldog was diagnosed with Stage 1 IVDD within an hour of attending after a previous vet couldn’t give a clear diagnosis.
Unfortunately this progressed rapidly to stage 5 IVDD overnight. Our Bella had an emergency spinal operation and now home recovering. We can’t be thankful enough for the amazing care our Bella received at Willows

Our cat has been back and forth needing emergency care for cystitis. The After Hours team were wonderful, and Sam has been extremely thorough in caring for him.

Excellent and friendly staff brilliant with the information as to what procedure my dog was having and nothing was to much trouble highly recommend williows thank you to the staff

From initial referral they fully explained options available, and all possible complications of the operation.
Costs were discussed and explained.
During care Pip was well looked after and recovered quickly.
Daily updates from his vet. First class service

Willows is the most amazing veterinary practice, highly professional, experienced , caring and thoughtful , I would highly recommend

My sausage dog was rushed in on Saturday and everyone was absolutely amazing. Couldn’t have asked for better communication from reception to vets to physio. She has a long recovery but I have no doubt whatever problems I occur I will have the support of Willows

Giovanna was lovely with my new puppy. Whilst examining him she also gave him a fuss and treats to help with his unfamiliar adventure.

Came for vaccinations - first time in the vets for my kitten. The vet was brilliant and was so good with her she didn’t even know she’d had a jab!

Had to have my cat put down was a very busy night was very stressed , when i picked her ashes up felt very sad ( let down ) they had not done me her paw prints & lock of hair for a keep sake which i had before when i lost my little dog ! Which isnt alot to ask for the money they charge !

Shout out to Tom and the rest of the team for saving my dog’s life! My dog suffered a herniated disc and was paralysed - thanks to the quick thinking of my local vet, he was referred to Willows for treatment. Such was the concern for my dog that he was summoned immediately to the centre and that evening underwent emergency surgery. Throughout the whole process (and with me being in mainland Europe at the time getting an emergency flight home) the team were caring and compassionate in dealing with me and with a sense of urgency for my dog’s life. They were communicative and supportive and Tom was brilliant in talking through options before surgery. His after care seemed genuinely attentive and I felt that my dog was in the best care before I was able to bring him home. Problems with my insurance were also sorted out for me during this stressful time and I appreciate everything Tom did and I am eternally grateful.
5 STARS!!

Very knowledgable staff who were caring and thoughtful. Cannot fault their service. Very impressed

I had a stray in my garden with an injured/broken leg with 4 small kittens which i had to trap and took to willows vets in solihull. The staff took them into a consultation room without letting me have a final moment with them. Then brought the cage out to me without the cats and i had to ask to speak to someone as i needed some sort of information as to what would happen to them. A nurse came out who had no idea about the cats i'd brought in. No empathy or compassion. I asked to be given an update but she refused. I asked will the cats be rehomed she replied they would. I asked can i adopt 1 or more of them she refused again. I thought maybe they would be happy that i offered to adopt as many kittens struggle to be rehomed. I found this first and last experience with willows to be disappointing to put it mildly. The receptionist were really good but the nurse i interacted with was very abrupt, inconsiderate and rude.

Profiteering. I am fed up with the overpriced over medication that seems to be what Willows does as a matter of course (notwithstanding the excessive consultations). Every consultation comes with a prescription. Also, I was charged circa £500 for a consultation for one of my pets which I did not authorise in advance. Sharp and unethical practice. How many professions can justify a fee of £1,000 per hour? Certainly not vets.

My Mr Ted went to willows recommended by another dog owner who had had Cataract surgery ( lens replacement) my dog was operated on 13/10/25 had both eyes done I was updated frequently how he was recovering they give the upmost care and are all truly angels in their field can not praise them enough Alberto and Rodrigo I thank you from the bottom of my heart my dog has got his sight back and loving life 💜