Wine.com Reviews 1.471

The fact that you are protecting my wine as well as the delivery service during this brutal weather means a lot to me

Easy to order. Good selection of what I was looking for. Wine delivered on time and packaged well!

The website is easy to use. Found the wine I was looking for quickly. It had a different label but the website told me that it was the same wine I ordered earlier this month so I was comfortable ordering it again.

My original selection could not be sent, had to revise my selection

I've had good experiences with Wine.com. I don't know if they're a bargain wine retailer or not, but their customer service and convenience can't be beat.

too hard to tell what counts towards the discount beforehand.

Wine ratings
Info about the regions and wines
Easy search
Discounted wine section
Save for later in checkout

The customer service chat was very helpful, quick, ad efficient in helping me figure out what I had missed.

Excellent selection of wine,cognac and whisky. Fast shipping, easy to use web site.

Your delivery is almost always very prompt. Your cold weather advisories helpful.

Whenever I order from Wine.com it has been a good experience. There is good information on the website for the wines they offer to help you make a choice. Ordering is easy, shipping process is quick and so far I’ve never had a new wine I’ve tried be bad. Always in line with the ratings.

Too many items excluded from discount code

Valeria Acevedo was very professional and extremely helpful!!!

Botched two different gift delivery orders by sending them to me. One order included a gift bag, which didn’t fit on the bottle so they through it in the box and charged me for it. They didn’t make any arrangements to send back the wines so I kept them myself and ate the cost. I sent two different customer service emails, which they haven’t answered.

Dealing with Customer Service who is not knowledgeable about wines and I should not be interrogated about my order nor should I have to send a picture when Customer Service has the order # and access to every bottle that was sent to me.
I spent over 30 minutes dealing with Customer Service who required a picture of the bottle!
The issue was a bottle which was advertised as a Bordeaux Blend, but it was a 100% sauvignon blanc.

I love the sort features, especially customer reviews. I almost exclusively shop from top end reviews because I don't drink alcohol. But my family and friends appreciate wine as gifts. I am told they do not include recipient receipts but I didn't see that advertised anywhere

After several years as a customer, my last two orders were handled extremely poorly.
My Christmas order was never delivered due to damage in transit, yet I was left USD 89.42 out of pocket after an incomplete refund — despite the item never arriving. I also had the embarrassment of having no Christmas present, through no fault of my own.
I placed another order so my brother could at least receive a belated gift. Once again, only part of the order was delivered, with the remainder still delayed.
Customer service has been unresponsive despite a formal complaint. Between the missing refund, repeated delays and lack of communication, I would not recommend this company.

I’ve placed orders through your website for Dom for our top executives over the past three years. In reviewing prior orders, I noticed that shipping in both 2023 and 2024 averaged approximately $16.95 per recipient, with taxes around $24.

This year’s estimate came in at $39.99 for shipping and $31 for taxes. I’m not sure why there would be a 135% increase for shipping.

I ultimately placed the orders individually in order to take advantage of the free shipping promotion, which resulted in meaningful savings. I wanted to flag this in case there may be an issue with how shipping is calculated for bulk orders.

Thank you for your time and assistance.