WiseDriving Reviews 8.116

Fantastic service reliable and sustainable clear communication unfortunately I forgot his name .

Excellent service, price has gone down three times in a year. Great staff always helpful and understanding.

easy interface and dashboard! for the driving score

I strongly advise caution with Wisedriving.

My daughter had a policy with Wisedriving, that I paid monthly. In December she changed her car and what appeared to be her final payment was taken. Her new insurance was arranged elsewhere.

Months later, a debt collection agency (CARS UK) contacted us claiming £128.36 was owed. I never spoke directly with Wisedriving — only with the debt collectors — and despite repeated requests, no proper written breakdown or explanation was ever provided. Only after formal authorisation for me to act on my daughter’s behalf could I discuss it, yet the details remained vague.

The matter was escalated to debt collection and adversely affected my daughter’s credit file before any clear explanation was given. Wisedriving’s lack of transparency here is unacceptable and falls short of FCA principles requiring firms to treat customers fairly and provide clear, timely information, especially regarding cancellation fees or alleged outstanding balances.

Only after payment to the debt collection agency was it revealed verbally that £75 related to a cancellation fee and the remainder was supposedly an outstanding balance — information that should have been clearly communicated before escalating to collections or damaging a credit record.

If you are a customer, document everything and consider escalating complaints to the Financial Ombudsman Service or the Financial Conduct Authority.

Based on this experience, I would strongly caution anyone from using Wisedriving due to their lack of accountability, poor transparency, and unnecessary credit file impact.

Please read if you are considering joining Wise Driving.

I have been insured with Wise Driving since February 2024, when I purchased my first car. As a young female driver, I would not recommend this company—particularly to new or young drivers.

Over the past two years, I have paid approximately £5,500 in premiums. During this time, I maintained an almost perfect driving score, consistently between 91 and 96. For the first year and a half, my experience was positive. The black box was not overly strict and I appreciated being able to monitor my score online.

However, after moving to university, I began experiencing an issue where, if my car was left unused for more than three days, the battery would be completely flat when I returned to it. This had never happened previously, as I used the car daily before moving away.

I contacted Wise Driving to ask whether the black box could be causing the issue. Initially, I was told it would not. During a later call, another representative gave me permission to remove the black box temporarily to see whether the battery problem continued, and stated that a replacement box would be ordered as my current one might be faulty. I was told it would arrive within a week, with no mention of any charge. I was also asked to email a photograph of the box connected to the battery for review by the telematics team. I received no response regarding this.

I subsequently replaced the car battery with a brand-new one and removed the black box while waiting for the replacement. The garage advised that the telematics device could be draining the battery, as no other faults were found with the vehicle. I provided this information to Wise Driving. During the period without the box installed, the new battery functioned perfectly and did not fail once, suggesting the device may have been the cause.

A few weeks later, I still had not received a replacement. Instead, I was informed by email that my policy would be cancelled within 7 days due to a lack of black box activity. When I called, I was told that no replacement had actually been ordered and that I would need to pay £45 for a new device. This was extremely frustrating, as I had removed and disposed of the original unit based on the earlier advice and had not been told there would be a charge.

Wise Driving said they would conduct an internal investigation into my complaint. They later responded that I had only been told I would receive a free replacement if the telematics team identified a fault based on the photograph I had sent. They claimed no fault was found—although it is unclear how a battery-drain issue could be diagnosed from a single image, particularly when a qualified garage had suggested this was the likely cause.

I paid for the new box so that my policy could continue. After installation, the problem immediately returned: my brand-new battery went flat again.
At this point, I had already paid for:

* A replacement battery
* A battery charger
* A new telematics device
All while continuing to pay approximately £150 per month for insurance.

When I contacted Wise Driving again to discuss cancelling my policy, which had only three months remaining, I felt there was little understanding of the situation. I raised safety concerns about potentially being stranded late at night if my car failed to start while travelling to and from my university job. The focus of the conversation instead shifted to the fact that I had not yet declared my new part-time employment, despite only just starting the role.

I was told I would need to pay around £150 for a diagnostic test and that reimbursement would only be considered if the black box was proven to be at fault. As a student, I explained that I could not afford this. I was also informed that cancelling the policy would incur a fee of approximately £250. Even if the device were proven to be the cause, I was told this fee would still apply, despite Wise Driving being a black-box-only insurer. How does this even make sense?

After paying roughly £5,500 over two years and maintaining an excellent driving record, I found the lack of practical support extremely disappointing.

I have now arranged insurance with another provider, without a black box, at a cost £100 per month cheaper.

Based on my experience, I would strongly advise others, particularly young drivers, to carefully consider their options before choosing this company.

i cant use my dashboard,it want open I have reported it twice

Terrible experience would not recommend this insurance company to anyone and especially not young drivers. Constant emails for black box we hadn't received to be fitted. Once received it was faulty and kept setting the car alarm off which when reported to Wise they fobbed us off and told us to get diognostics done on the car at our own expence.They wouldn't look into the box from their end till we complained and took so long to investigate it got close to our cancellation period so we gave up and went elsewhere never again. Only productive thing was to waive my cancellation fee after numerous complaints oh and you cant speak to a manager as they don't take calls 🙉🙉🙉 a lot of stress and phone calls for nothing.

I’ve been with this company a year now and I’m very happy I’m able to check my progress when ever I want I’ve never had any issues and when I’ve had to contact them they have always been pleasant on the phone and are able to get any issues resolved quickly

Better than previous 'black box' insurance company. the black box is easy to install and the reprots are easy to understand. Have just renewed and am happy to stay another year with Wisedriving rather than change for slightly less cost!

Good experience , the service provided was excellent and great communication.

When u gave us a refund when the score was kept up gives u an incentive.

Easy to sort out black box , but costly to have them to removed.
So if you change your car you can tell garage and the will do it free

Commincation is terriible between wise driving and premfina absolutly abyismal

Easy to fill in the forms straight forward

For the most part, WiseDriving has been fine. My only 2 complaints, are that top up miles are very limited, and that I am 4 days away from my policy ending, and have now received a text to tell me to plug my black box back in, even thought it already was, and then an email not even 10 minutes later saying my insurance has been cancelled. The car has been parked up for the past week, has only been turned on to keep my battery charged whilst it’s not in use. I have proof of my black box being plugged in and flashing, however I can’t even contact them at this time to prove that it was plugged in before they cancelled it.

I had one crash no damage to my car, and my insurance more then doubled and I’ve still got a black box