We are a small charity and we used Yappl to swap mobile providers. They were really responsive on email and phone, understood our needs well, and found us a much cheaper plan than the one we were on.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have a taxi company and have been with yappl for 4 years and they have been brilliant. Our previous company were horrendous and so we changed to yappl, and I can honestly say they have been brillia... Toon meer
Bedrijf heeft geantwoord
Yappl's customer service is second to none and their pricing is highly competitive. I have been dealing with Helen Kind in their Sales team and she could not be more helpful. She responds immediatel... Toon meer
Bedrijf heeft geantwoord
Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Yappl
Geschreven door het bedrijf
Why work with us?
Geschreven door het bedrijf
- We're fast and responsive!
- You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
- We're flexible to your needs!
- Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
- We're reliable!
- We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.
Contactgegevens
4 Maises Way, DE55 2DS, Alfreton, Verenigd Koninkrijk
- 01773 522300
- enquiries@yappl.com
- www.yappl.com
4,9
Uitstekend
309 reviews
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Great service from Yappl
Helen, Paul and the team are such a pleasure to deal with. Great prices, rapid responses, wonderful service. What more could one ask?
13 januari 2026
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us a review, Max. It's great to hear how enjoyable you've found working with Helen, Paul and the rest of the Yappl team. We always aim to combine great value with responsive and friendly service - so it's fantastic to know that came across. Best regards, James.
Fantastic customer service
Consistently quick, efficient and helpful. The team is knowledgeable, friendly and explains everything in detail. Huge thanks to Paul B - I wish every business interaction was like that.
8 januari 2026
Review zonder uitnodiging
Antwoord van Yappl
Thanks for leaving us a review, Eva. Thanks also for the great feedback! It's wonderful to hear that the Yappl team have been on hand to help. In particular, Paul, who will no doubt be chuffed with the shout-out. As always, we're here to support you whenever you need us. Best regards, James.
A trusted provider delivering outstanding service
We have been using Yappl for many years, during which time they have consistently managed our phone, internet, and mobile services to a high standard. We would confidently recommend the company to anyone considering a change of provider. Their staff are consistently professional, knowledgeable, and courteous, and any issues that arise are resolved promptly without the need for repeated follow-ups.
Carl Williams is one of my primary contacts, and it is always a pleasure to work with him.
Overall, I offer my strong recommendation for Yappl and the services they provide.
1 december 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us a review, Steve. Thanks also for the kind words, your recommendation, and your returning business over the years. It's been a pleasure working with you and managing your communications and connectivity, and we look forward to continuing to do so for many years to come. It's especially great to hear Carl has been doing us proud - we'll make sure to pass your feedback on. Best regards, James.
Unbelievable service
We've been using Yappl for the past 12 months and have recommended them to numerous others. Pricing was miles cheaper than going direct and the customer service has been second to none - speedy, friendly and always on hand if we need anything. Highly recommend.
11 december 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, George. It's great to hear you got a great deal and the team have been on hand since. We really appreciate you recommending us to other businesses. We're here whenever you need us. Best regards, James.
I’ve been in business for over 30years…
I’ve been in business for over 30years and dealt with lots of people and companies
I must say that from the start Robyn has been great explaining everything very efficient and most of all always answers when I call
And now dealing with Tonia another excellent efficient member of Yappl team
I would recommend to anyone needing telecoms
Many thanks
Mark
20 november 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, Mark. It's great to hear both Robyn and Tonia have been on hand to provide you with an excellent experience - we're extremely proud to have them as part of the team. We also appreciate the recommendation, and are here for you whenever you need us. Best regards, James.
No one knows business mobiles more than…
No one knows business mobiles more than Tonia, and in my experience no one gives better customer service. Yet again she has looked after me on my mobile upgrade and sim renewal.
21 november 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for swinging by to leave us a review, Paul. We couldn't agree more - Tonia really knows her stuff. She'll be over the moon with your feedback, and is no doubt very grateful for your continued business and loyalty. We look forward to providing you with the best service for many years to come. Best regards, James.
All lovely- well done team.
18 november 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for leaving us a review, Andy. Short and sweet - we like it! Best regards, James.
Fantastic service from start to finish
Fantastic service from start to finish, incredibly knowledgeable, kept me up to date every step of the way. Have been sorting my business contracts for a while now and I wouldn't go anywhere else. Special thank you to Nicola, above and beyond with help and support
14 november 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, Ruth. And thanks for your continued loyalty to Yappl, it means a lot. It's great to hear that Nicola and the team keep on providing great service, and will no doubt continue to do so. As always, we're here whenever you need us. Best regards, James.
Huge thanks to Nicola and Helen
Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both for your amazing customer service, lightning-fast replies, and for saving me from my own account confusion!
Jo
31 juli 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us a review, Joanne. Love the kind words! Sounds like Nicola and Helen came to the rescue in style. They'll no doubt be over the moon with your feedback. But we're just pleased we could get you back up and running without too much stress. Best regards, James.
Great service from Yappl
Great service from Yappl, in particular Tonia Baldwin and Nicola Young, always on hand to answer questions and a pleasure to work with.
5 november 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us a review, Leanne. It's great to hear Tonia and Nicola have been providing top-notch service. They'll no doubt be delighted with the shout-out! As always, we're here for you whenever you need us. Best regards, James.
Really brilliant company
Really brilliant company, Nicola, Tonia and Paul are nothing but helpful. Always quick to reply, and really quick at sorting out any queries
31 oktober 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, Sophie. Great to hear Nicola, Tonia and Paul have been helpful and on the ball with your queries. They'll be really pleased with the shout-out. As always, we're here should you need any further help. Best regards, James.
We recently had full fibre broadband…
We recently had full fibre broadband and a new phone system installed by Yappl, The whole experience has been fantastic from start to finish. Danny (Technical) was very professional, efficient, and friendly and everything was set up with minimal disruption to our day-to-day operations.
Communication from the Yappl team 'specifically Robyn (Comms/Fibre Specialist) & Danny (Technical) were excellent. Both proactive, responsive, and clearly committed to delivering a high-quality service.
Thank you Yappl !!
30 oktober 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks so much for the brilliant review, Harbour Creek Motorhomes. Fantastic to hear everything went smoothly with your full fibre and phone system installation. Both Danny and Robyn will be thrilled with the feedback. We really appreciate you taking the time to share your experience and for choosing Yappl. Best regards, James.
Carl Williams, The King of Excellent Service!
We're a family-run business that needed high-speed internet at our head office to handle our extensive usage. Fibre was required, but having tried a household name, we wasted months. Following an inspection, they simply cancelled, claiming it was "unserviceable."
This is when I made the call to Yapple after consulting various other companies, and I'm so glad we contacted them.
From the initial enquiry through to a successful installation, the support, updates, and turnaround were fantastic. The speeds we are getting now have made everything run better and quicker, keeping us going without slow internet being a hurdle.
I would like to personally thank Carl Williams for his exceptional customer care, knowledge, and understanding. He kept us updated throughout, was very helpful in finding us the right plan and product, and offered help way above anything I could have expected.
Could not fault the service or customer care, absolutely fantastic.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks so much for the amazing review, Owen. We're really glad Carl was able to turn things around after such a frustrating experience elsewhere. He'll be over the moon to hear your feedback - he takes a lot of pride in going above and beyond for our customers. It's great to know your new connection is running smoothly and making a real difference to your business. We appreciate you taking the time to share your experience. All hail King Carl! Best regards, James.
Second time reviewing Yappl I think
Second time reviewing Yappl I think, really easy to deal with, Helen is amazing and fast getting everything sorted when we added another phone with them.
8 september 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us another review, Ethan. We really appreciate it! Great to hear Helen made things nice and easy when adding your new phone. She'll be over the moon with the shout-out. Best regards, James.
Great impartial advice
Prompt, impartial knowledgeable advice. Fast to process and favours customer service above all. A pleasure to do business with.
10 september 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to drop us a review, Mark. Great to hear you found our advice helpful, and the process nice and quick. Customer service is always our priority - fantastic to know that came across. Best regards, James.
Cold called when I was requesting a quote
Went onto moneysupermarket.com and requested a quote. Got a phone call which I didn’t request.
It seems Martin Lewis sold moneysupermarket.com and yappl called me which I didn’t want or request.
Hung up, blocked number and won’t use them ever, I don’t care how good their services may or may not be I feel deceived and I specifically don’t want to be called to discuss.
Can only comment on this interaction and wing deal with them ever.
11 september 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for sharing your feedback, Peter. We're sorry to hear your experience wasn't what you expected. Just to clarify, MoneySuperMarket doesn't generally provide the products and services it lists directly. It's a comparison site that connects customers with trusted partners who can provide them. Yappl is MoneySuperMarket's official partner for business mobiles, which is why the call you received came from us. We do our best to make it clear throughout the online journey that MoneySuperMarket's business mobiles are powered by Yappl, and that we'll get in touch to discuss your quote, but we'll review the process again to see if we can improve the clarity. Sorry again that this interaction wasn't a positive one for you, and thank you for raising it. Best regards, James.
5 Stars for Danny !
Danny is always very helpful with any questions that we may have and quick to respond. Yapple works well as a system for our business as we all work remotely. We find it very useful being able to take calls wherever we are via a landline local number, this promotes trust in us from our clients when they want to do business with someone local.
4 september 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for the great feedback, Simon. Really pleased to hear Danny's been so helpful and responsive, and that our solutions are working well for your remote setup. As always, we're here to support whenever you need us. Best regards, James.
Carl was fantastic throughout
Carl was fantastic throughout. Organised everything I needed, and had everything set up quickly. Would always use them again, with the level of service they provided.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for taking the time to leave us a review, Ryan. Wonderful to hear that Carl's helped get you set up without a hitch - he'll be delighted with the feedback! And it's great to know you'll be coming back to us next time. Best regards, James.
A brilliant experience
I had such a brilliant experience with Yappl earlier this year - with Helen in particular. She was so helpful and extremely responsive. She answered my every query and even helped with advice on extras she didn't need to - such as the best way to pay for using my phone in the US. I was so appreciative of her support, which definitely provided a human touch that is so rare these days. I can't recommend them highly enough. I had a positive experience with every person I came into contact with.
30 januari 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for sharing your experience, Holly. Helen will be delighted to hear your feedback - she really does go above and beyond, and it's great to know her advice helped. It's also pleasing that everyone you spoke to left a positive impression. And we appreciate the recommendation. Best regards, James.
Really happy with the service provided
Really happy with the service provided. Very friendly and knowledgeable staff.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Yappl
Thanks for dropping by to leave us a review, David. We're pleased to hear you're happy with the service you received. As always, we're here to help whenever you need it. Best regards, James.
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