Your Essential Shop Reviews 

A good experience, arrived promptly. Would use again.

I would like to give them 0 stars.

The items were not delivered to my home but dropped off at the nearest post office which is a 40 minute round trip on foot. I have no access to a vehicle, my family are 40 miles away and my work pattern made it impossible to collect the item in person.

I emailed Your Essentials last Friday when I got home from work, advising that I would be unable to collect my order from the post office for the reasons above. To date I haven't had a response from them, it's now Thursday of the following week. They have sent emails reminding me where and when to collect the item from, but no reply to my email.

The irony of all this is the item I ordered was a crutch to enable me to be more mobile.

I have received well over 30 parcels from their delivery company and this is the first one where this has happened. All other DPD delivery people have left the item outside my flat door. Not this time.

I think the service from this company and their chosen delivery company has been APPALLING. I will never use this company again!

No Good at all sent the wrong crutch bottoms saying they was the right ones and they’re not the proper make they’re cheap. Nobody is worst service I’ve had ever took so long to come can’t swap the parts over wasted £20 on £5 of items sort your business out

Fast delivery. Exactly as described

Service
Faster
Kind

Very disappointed with the lap cushioned tray I purchased, the tray was as expected but the cushion was a flimsy quarter filled bean bag which offered little support for the tray

Fast delivery which was key, as my granddaughter needed crutches to go to school and the NHS couldn't provide any her size‽ She is 6 years old so I found exactly what she needed on your website and they arrived next day. Perfect service. Thank You.
PS. The product was very good too. Well made, sturdy and light. 👍🏼 There's no stopping her now! 😃

Good item and seller

Clear website and good price. Very fast delivery and good quality products. Bought the beaker lids to use at work in the care home as the lids keep disappearing. Secure fit and no leaks. Exactly what I needed

Quick delivery, perfect for what we wanted

Ordered a perching stool from this company on 30th January and received an acknowledgement. Then I've had absolutely nothing since.
Complete radio silence - no despatch details or expected delivery date. I've tried calling a few times since 5th Feb but the phone is never answered and just goes to voicemail after a few rings. I have sent an email on 12th Feb and one 'contact us' web form as well.
I've not had any return communication from this business.
I find it abhorrent they can act like this operating a disabled products website.
I've said on my website form if I don't get any reply then I'll be contacting my credit card company to do a charge back.
I find it abhorrent they can act like this operating a disabled products website.

Great product. Quick delivery. Easy to understand website

I ordered on 30 January and received an acknowledgement. Then nothing. No despatch details, expected delivery date. I have sent 2 emails, one Web form, left 3 voicemail messages ( because the phone is never answered) but no communication from this business. Interesting to see they only respond to favourable reviews, which just about sums it all up.
UPDATE. I paid through Karna and submitted a complaint to them about the order not being delivered. After 18 days of waiting, the supplier emailed today to say the item wasn't in stock and Klarna's intervention has resulted in a refund. I would suggest that you think twice about ordering from this business or, if you do, pay by Klarna, PayPal or your credit card.

Items are great but delivery time of 10 days not great.

Good price well packed and fast delivery

Very satisfied with the item. Delivered on time.

Delivered exactly as promised very good crutches comfy and balanced brilliantly
Orange colour is happy colour for being noticed

I would like to give 0 stars, but it isn't an option. My item didn't arrive within the 3 to 5 working days, as stated on the website. I attempted to call, but the customer services number repeatedly cut out after 4 rings. I emailed customer services querying where my delivery was. 24 hours later I hadn't received a reply. I sent another email, cancelling my order and requesting a full refund. I made the same request on via their portal messaging. 2 days later I still hadn't received a response. I emailed, for a third time. 24 hours later, I contacted my credit card company.