Yankeecandle Reviews 

Terrible company that obviously advertises stuff not in stock , doesn’t answer email and terrible slow despatch making excuse of being busy!! Off course your busy, it’s Xmas!! You should make plans for the upsurge in orders. You will be 1 quieter in future as I’ll switch to bolsious candles

Zero Scent!
These candles give off no more smell when they’re burning than they do when you just sniff an unlit one.
All they do is make your room smell like there’s something burning in it - which obviously there is.
I may as well have set light to my money!
OVERPRICED RUBBISH!!!

I was hoping this cane will actually smelliest what the title says once it's burning, but I was disappointed big time. We do a sniff test which smelt ok, but once you starting burning it, you can't smell anything. We ended up throwing it away. It's cheap rubbish candles. Never again buying a Yankee candle again.

I bought 4 mystery fragrances, 4 large original jars, thinking i would get 4 various 'randomly picked' ones, and what i got was 4 of the same candle!

Not only that, the 4 candles were 'imperfect pour seconds' marked each with a small seconds sticker!

Needless to say a complaint went straight in to CS. I have never even got the courtesy of a reply even 5 days later, still waiting, and not once has anyone tried to correct the matter as yet. Then I noticed they removed the whole product from the website (Mystery Fragrances) and therefore the 1 star review I left and commented that i complained about it.

I stated that as a full priced mystery £29.99 candle (£14.99 for Reward Members) the listing was not clear enough that you may recieve ALL same candles and that it wasn't clear these Mystery ones were in fact, Imperfect and i complained these cannot be priced the same as a 'normal' pour.

I received 4 large Autumn Nature Walk candles - all look like crap, discoloured whitey-greeny-brown.

Sich a shame as i do like other candles bought from YC, but finding them cheaper elsewhere than the site.

I bought a yankee candle for the first time. Very disappointed no smell at all complete waste of money. Needless to say I won't be buying another one

They've removed mystery fragrances, their wax melt lids come off super easy and have holes in them (what is the point of having a foil lid if you don't use it for freshness?)

And their signature candles are just a plain rip off. Half the burning time of the original jars if you're lucky, a 3rd of the burning time if you aren't.

For the first time since I started using them yonks ago I'm considering using another brand. Yankee seem to have lost touch with what made them popular.

I ordered some wax melts and they all came damaged and opened. Very disappointed since they were meant to be part of a gift. I emailed customer service on the Tuesday and have not heard anything back I checked my spam,junk folder and everything.Definitely will be avoiding this company next time.

Shopping on their website you're constantly reminded that for every 750 points earned, you get a £5 voucher.

THIS IS A LIE.

For the FIRST 750 points you collect, you DO get a £5 voucher.

HOWEVER, if you spend more, and earn 1500 points, they'll only give you £7.5 voucher instead of £10. If you spend more still and collect 2250 points, you'll get £10 instead of £15. and for 3000 points, instead of £20, you're now down to £12.5.

So quite literally, THE MORE YOU SPEND, THE LESS THEY REWARD YOU. Even if you take in to account the higher tier of their loyalty scam (sorry, "scheme"), where you get 1.25 points for every £1 spent instead of 1, you're STILL getting screwed on the vouchers.

This little scam of theirs isn't made clear in any of the MANY places where they advertise on their site that 750 points = £5.

So if Yankee Candle are so blatantly scamming liars, who openly penalise loyalty, why be loyal?

The answer is: don't.

Edit:
I just wanted to add that after several searches and reading through 3 different sets of T&Cs on their site I eventually found one single reference to this scammy practice. It is referenced nowhere else, and the site is plastered with banners, and even the full description in the "loyalty" scheme page, saying 750 points = £5. It is misleading advertising, and has been reported to trading standards.

On top of that, and despite managing to cover themselves by burying the information where most people won't see it, they're still penalising loyalty, which is a really bad choice for a company to make.

I am utterly shocked with how bad this company is, theyre theifs whoever owns this company whoever works at this warehouse. I know it's a guy a british guy i spoke to him before and now i cant get through. They are all evil people and will not give me a refund

I ordered two items, yet today they emailed me to tell me my order was cancelled. I am not impressed!

I'm never ever lighting a candle anymore! Specially a Yankee candle! A couple week I had the most terrifying experience a Yankee candle exploded the glass shattered making the candle burn my chest of drawer unit followed by that it burned the painting above. Burning all my personal belonging such as our passports and 5 grand we had been saving to purchase a car! We are also now being evicted because of this candle and how it set off the sprinklers and floated my whole building! PLEASE DO NOT TRUST YANKEE CANDLES! THEY EXPLODE ONCE TOO HOT AND YOU MIGHT JUST HAVE THE SAME HAPPENING TO YOU! PLEASE DO NOT BUY THESE ANYMORE IF WE DIDNT COME IN TO THAT ROOM IN TIME OUR WHOLE LIFE WOULD BE BURNED TO THE GROUND. I worked so hard to safe 5 grand I didn't go on holiday for over 5 years to be able to Buy a car and take my license for a Yankee candle to destroy my dream and efforts!

Would give a zero if I could
First time ordering for a special birthday. Ordered late bank holiday Monday realised phone had put my old delivery address in error
Rang 8am advised by the most unhelpful person ever in Poland that it could not be changed even though I advised my old house is empty and delivery cannot be made there
FIRST AND LAST time of ordering with this company

Open the jar, candle smells nice, light the candle and there’s absolutely no scent whatsoever! Worst candle I’ve ever bought, complete waste of money. Stick to the high end candles if you want to actually smell the scent in your home folks, Yankee aren’t the cheapest but definitely worst value for money.

Ordered a memorial candle for my dog who recently passed away, I wanted the clean cotton scent that was used at the pet crematorium. I also ordered a generic same scent candle to use and both were ordered at the same time.
There is a clear colour difference between the 2 and the memorial candle is not the scent I ordered.
Yankee Candle have now informed me that clean cotton is out of stock so clearly a random member of staff thought it was ok to just send a different fragrance and hope I didn’t notice, disgusting when it is clearly for a specific reason that a candle is ordered.
They have offered to send a signature style candle in clean cotton but cannot personalise it on those jars.
I have asked that they print another label from my original order and I will attach it myself - they have refused. I asked to speak to a manager - they refused.
Worst customer service ever at a time when it really isn’t appropriate.
Email addresses bounce back as redundant, I have sent a message on messenger which hasn’t even been read.

My Yankee candle has ruined my ceiling with thick soot. It is going to cost me thousands to get a specialist company in to repair damage. I was also coughing up soot and blowing it out of my nose!! We followed all instructions re keeping wick trimmed. These candles are dangerous and damaging. Do not buy

Yankee candle company has definitely gone down hill ,the old type wax tartes that were scalloped around the edges and made in USA were absolutely delightful with a strong scent the new ones that are made in china are awful the quality is very poor no aroma at all even the ones in the jar do not smell the same won't be buying anymore from Yankee candle company

First of all I would like to mention that I have had to wait 12 days for mine because it was being held there! Customer service is excellent, very helpful.
I have had a Yankee Candle before as a present. This is a vanilla one. It says that the crackle is soothing but a little nervous seeing a huge flame coming out of the jar. Hope it doesn't catch fire to anything

Bought "Calm and Quiet" Yankee Candle for the wife after redecorating the bathroom. A month later I had to clean the whole room,ceiling and walls. Filthy !! Black soot over the entire room. Enough to be able to write "No more candles" on the wall. God only knows what the was contains ????
Don't do it. Do electric.

its amazing nothing else they smell good so all the people that have bad reviews thats a u problem and go cry me a river and build me a bridge and get over it xoxo

Bought a Yankee candle diffuser from Asda. Few days later noticed the top part was missing. Checked box to be sure it was not in it, so was obviously missing from when it was packed. Didn’t have receipt , so could not return. Contacted Yankee candle who were not interested and directed me back to retailer. Spent a small fortune on their products over the years. Steer clear of this horrible company. Does not deserve 1 star, absolutely shocking customer service